WE HIT AN ICEBERG!!!!! Was only supposed to have 2 sea days out of 9 and ended with 7 sea days out of 9. We were held captive on ship and information was not fourthcoming!!!
Norwegian Sun Cruise Review to Alaska - Inside Passage
After reading our issues with onboard and 40 plus hours on the phone for the 46 days prior to leaving, you can understand that I don't trust NCL. It felt like it was more about Norwegian and we were not important to them. CUSTOMER SERVICE WAS A COMPLETE BUST!!!!!!
Embarkation
3 out of 5
Ship experiences
Food and Dining
1 out of 5
Alaskan cruise and lack of seafood!
Onboard Activities
2 out of 5
pool and spa, but doing so called coloring and being treated as if you were in preschool was a bit much, I realize they were trying to entertain everyone now that the cruise had just turned into a sea trip!
Entertainment
5 out of 5
we enjoyed the shows we went to. Djs, musician and show performers were all top notch.
Service and Staff
2 out of 5
We only had 3 staff members we would ever deal with again. Actually, witness staff send people to the wrong area for an excursion (elderly with walkers up a hill), only to have them come back breathing heavily and finding out they were in the correct place to begin with. Staff member ran back to ship after she sent them away! Dining room was open and only about 15 tables had people, it was 30 minutes before it closed when we arrived. It took 15 minutes to get seated because it became a theatrical experience with them trying to find a table. Then when finally taken to a table in the back where there were no others, we started to sit and the hostess snapped and said not YET, then he proceeded to toss everything from the table to a table next to us and reset it. Apparently, they had already set it for breakfast. Then when we ordered they came back and asked if we wanted anything else because the kitchen was closing! Told them no, and as we left, they asked DON'T YOU WANT DESSERT, I told him you said the kitchen was closed. I have about another 30 instances of wrong info given or misdirected. I was trying to give grace do to post covid, but it because very apparent that service was not in the cards with service people on this ship!!!!!!!!!
Ship Quality
4 out of 5
Yes, they were.
Cabin / Stateroom
4 out of 5
Our stateroom was beautiful, and our steward went out of his was to make us comfortable.
Ship tip
out of 6 we only got 2, due to the fact that on day 4 they hit an iceberg! Information was not forthcoming! We were constantly given wrong information and it appeared that if you pre-purchased items before you got on the ship, there was no assistance and even was told I couldn't add additional items and photos (I asked if I could pay for) if I already had a $499 package! Multiple times when you asked a question, they would say let me find out, they would disappear or help someone else. AND THE CONDISENDING COMMENTS THAT WERE MADE BY SERVICE PEOPLE WAS UN-IMAGINABLE!!!!
I purchased VIP when we checked in, but later found out I shouldn't have because it already existed with the airport transport. We did get the $100 spa credit, but the $49 extra was washed down the drain.
Our first excursion was the ATV adventure, it was sold as 2-1/2 hour with stops along the way for photos, we were informed by tour guide that NORWEGIAN BOOKED TOURS AN HOUR APART. We were hurried to the top, only able to get one picture and was usured into a circle so he could finish telling his story and the hurried back down the hill where the next group had arrived! Would not have booked if we know it would be shorted so much, and the tour guide had to talk so fast because the shuttle had to get us to and from, he would run out of breath! Our second scheduled event would be much better, but they had to cut off the amount of seafood served after they got the head count and Norwegian had overbooked Seafood & Tribal dance. We did enjoyed the history and the stories done by the natives on these tours
cancelled because the ship could not travel very fast due to damage from iceberg! Information not forthcoming! We were told that we would miss the morning port and that we would be given a full credit on our onboard account, which it showed as they announced it, but 48 hours later it was removed without notification, when we went to shore excursion desk and asked about it, she chastised us and told us it was reversed because we paid in advance on NCL and that the ship does not have the cash to pay people back, I told her our Juneau one was still there and even with all the credits we would still owe on our account! She then proceeds to show us a letter reversing the letter sent out before stating it would be credited. I told her we didn't get that letter, she demanded that we did, so we ran up to the room and the only letter we had was the original letter stating we had that we would be credited to our onboard account. When we returned we asked if we could have a copy of the letter she showed us, she said no. SO I QUICKLY TOOK A PICTURE OF IT!!!! The letter eventually showed up 12 hours later in our room!!
we did but we didn't. we arrived in port about 14 hours earlier and was allowed to leave the ship for 5 hours while they worked on the ship, the next day when we were all due to take our excursions, we lined up at 6:45 am, we stood in line for 5-1/2 hours and when it became evident that we would not even make it back if we got fish tacos, we left the line.
we were given gray luggage tickets one night then yellow luggage tickets the second night telling us to throw away any luggage tickets we received earlier. We were taking a shuttle back to the airport but would be picking up a rental car and I explained that we had gotten gray tickets the day before. I was told to just leave flight info off. We tagged our bags with the yellow tickets and left them out of our room at 6:00 pm, ONLY LATER BEING TOLD BY ANOTHER PASSENGER THAT they were told to wear the gray ticket because that was our ticket for the shuttle. Our luggage was gone when we went back to the room, I scurried back down to supposedly a person in charge, and she was upset because I couldn't give her the names of people she was in-charge of! All I could do was give the days and approximate time I was at the counter. This is when I learned that the gray tags and yellow tags mean to disembark first and that I should have never bought the VIP because our shuttle service was the same as VIP. So, we had to run off the ship to track down our luggage and get back to the shuttle!
Appreciate your feedback. I am glad that you got a 100% refund and a FCC. Now you can say that you have 3 vacations and it didn't cost you a dime. Thas a win to me
I can’t understand why you would tolerate waiting 5 1/2 hrs in line for anything optional, I would have given up long before and found another way to spend that time
Sorry things didn’t go as planned. No matter how much time you spent talking to NCL before the cruise they didn’t know this was going to happen! I’m sure given the situation you didn’t expect to be the only person requiring guest services attention or for extra staff and onboard activities to materialise out of nowhere. If you were fully compensated and got back safely hopefully it’s not scarred you for life.
Thanks for the review. Accidents can and do happen on ships. From what I’ve read, you were given a full refund and 100% credit towards a new cruise in the future. I’m not sure what else the Cruise Line could do. They kept all the passengers safe and return them to the original departure port on time.
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