Interesting trip through the canal

Norwegian Sun Cruise Review to South America

Cruises: 7+ cruises
Review: 1
Helpful Votes: 18

Overall rating:

3.8 out of 5
Verified Review
Norwegian Sun

16 Night South America Explorer (Santiago To Miami)

Sail date: March 16, 2019

Ship: Norwegian Sun

Cabin type: Balcony

Cabin number: 8053

Traveled as: Couple

Reviewed: 2 years ago

Review summary

This ship really needs a major overhaul. It's old.


5 out of 5
bought norwegian special santiago to san antonio package. Very easy getting onto ship

Ship experiences

Food and Dining

4 out of 5
We mostly ate in the Garden Cafe. I thought the food was good, although it's laid out terribly with lines of people covering food. The order in which food was placed made no sense (salads in one area; salad dressing somewhere else). We ate in four specialty restaurants. None were worth the price.

Onboard Activities

4 out of 5
I used the walk/run track many times. I wish it was wider, but it's a lot better on this ship than others I've been on.


4 out of 5
norwegian stage shows were great. "brought in" acts not so much -- magician and juggling were vaudeville; one of the singers was bad -- that's five nights of the show entertainment. Good variety of lounge singers/musicians. A lot of it was very good.

Service and Staff

4 out of 5
Room service very good and helpful. We accidentally packed all of my companion's shoes on the last day, and the attendants brought her a pair of slippers she could wear off the ship. Customer service was all smiles and no service. Tour purchase was ridiculously set up. It's like they're not aware that people might want to do something. And they generally were no help at all for explanation of options. Tour management was the worst I've ever seen. The DMV is more efficient. Everyone show up at one time and sit while they process one bus at a time, and one person at a time. Have they never done this before?

Ship Quality

3 out of 5
The cleaning staff is very good. Everything cleaned all the time. But this ship is OLD!!!. Badly in need of fixing up. Windows are corroded so many blocked views. I wish hallways were wider, but I understand how that works. Some of the carpets were worn; none looked inviting.

Cabin / Stateroom

3 out of 5
The balcony door seal was so old that the wind blowing across the ship would whistle through the door. The only way we could sleep was to leave the balcony door open. Bathroom mirror was corroded -- I could still see, but it's like a really cheap motel. Really old design -- like 1950's style -- inefficient use of space.

Ports of call

San Antonio, Chile Did not visit port

got on ship when arrived

Coquimbo (La Serena), Chile

5 out of 5
We just took a cab out to the city. Pleasant place; we could walk around easily.

Arica, Chile

4 out of 5
did tour of ancient ruins and some statues with a folk dance group. It was fun and informative.

Callao (Lima), Peru

4 out of 5
Did tour of ruins and horse show. Horses were enjoyable.

Salaverry (Trujillo), Peru

4 out of 5
We took a cab tour of the area. Ancient ruins and downtown area. It was nice to walk around.

Manta, Ecuador

2 out of 5
tour: ecuador tour and dance. Not a well-managed tour. Too many people for the dance, although it was nice.

Puntarenas, Costa Rica

4 out of 5
Rail/River and folklore tour. Rail was useless, but river was great. Folk dances were nice.

Panama Canal Transit

5 out of 5

Cartagena, Colombia

3 out of 5
Discover Cartegena tour. Some pretty sights, but big waste of time.

Miami, Florida

5 out of 5
we stayed a couple days after cruise and had a great time.


1 out of 5
I had to wonder again whether these people had ever done this before. Stand in line and wait until you get to the next place to stand in line and wait. After that you stand in line and wait.
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