Norwegian Sun Cruise Review to South America
Sail Date: April 09, 2016
Ship: Norwegian Sun
Cabin Type: Suite
Cabin Number: 1008
Traveled As: Couple
Reviewed: 1 year ago
Been on many NCL cruises. We are Platinum in the so called loyalty program. but NCL isn't so appreciative of loyal customers.
Here's my point........my wife and myself are each Platinum with 244 points accumulated. As per the NCL website we are to received a wine and strawberries in our cabin on day one and then again sometime following so that each of us are recognized as loyal platinum members.. . In the past we each received this benefit on 3 previous sailing but not on the Sun. Strange thing is that we each get dinner for two, laundry for two, priority embarkation and tendering and behinds the scenes tour for two, etc.. The only one per stateroom position does not apply to any of these benefits as it does to the wine and strawberries. All of these benefits are posted on the NCL website, but when it came to the wine and strawberries for each of us we only got it one time. There is a principal here. I went to the Latitudes rep, Juan Franco and he told me that they do not provide the wine/strawberries for both. Only one per stateroom . I told him we received it on 3 other cruises since we have been Platinum and he told me, " no you did not". So now I am a liar. I pulled up the web site and showed his assistant Lorna Griggs and she agreed with me that the web site states clearly that as a Platinum member we are to receive this benefit. There is nothing about only one per stateroom. I addressed this issue again with Juan and he was steadfast in his position. A very frustrating experience. Also, there were several days of sewage smells in the Garden Cafe...
Additionally, the salad dressing were very watered down as was the juice. If you order a Caesar salad in the Four Seasons it is topped with "grated" parmsean and not shredded. CHEAP! The menu in the Garden Cafe was the "same old same old" daily. We never had an Italian Night or Mexican Night and Asian Night or a late night chocolate buffet. Cheap!!
This was the worst NCL cruise we have ever been on. From the lack of respect from Juan Franco to the cheap menus.
Regarding the waitstaff, wonderful. Room steward was great. Entertainment was mostly good. Amber Strings were wonderful. Rick Starr was very funny and the ventriloquist was great. Also the NCL jazz band was excellent.
Food and Dining
Service and Staff
Cabin / Stateroom
I have already stated