A Trouble Cruise
Norwegian Star Cruise Review to Other (Asia/Africa/Middle East)
21 Night Southeast Asia & Australia (Hong Kong To Sydney)
Sail date: January 16, 2017
Ship: Norwegian Star
Cabin type: Oceanview
Cabin number: 4568
Traveled as: Couple
Reviewed: 7 years ago
Review summary
The staff were great and the food was fine. But this cruise was a trouble one. The Norwegian Star had mechical problem with one of its propellor in Singapore in December and they informed passengers for this cruise before the sailing of January 16 from Hong Kong that they had to cancel two ports of calls, Ho Chi Ming City and Bangkok. It was a disappointment to me but as they informed us before the sailing and offered $200 pp on board credit as compensation, I went on with the cruise. After we visited Bali, the captain announced that the next port of call for Komodo Island had to be cancelled to make up time as there was now. Unrelated issue with the propellor and it was not operatable. Then we received notice the next day that two more ports were cancelled, Brisbane and Airlie Beach in Australia. NCL upped the compensation to $500 pp obc and 50% cruise credit on amount we paid for this cruise but has to be used within a year. This created huge protests among passengers as many see the NCL was not being transparent with the mechanical problems associated with the ship and the compensation was not enough to cover the loss of 5 ports of call out of ten. Eventually, after meetings and negotiation, NCL agreed to change the credit to 100% of the payment paid to thus cruise and there is a 5 year time frame to use the credits. Some passengers were still not happy as many think they may not be able to cruise again due to age and health issues. A refund of the cruise fare would make more sense to many.
with the cancelled ports, we had a lot of sea days which were not planned for initially and we arrived Sydney on time on Feb 6. But I had unsettled feeling that this ship is mechanical unsound and should not continue to sail. NCL is taking a chance to continue to operate it for the rest of its iteninary.
Post Cruise note: Two of my friends, with many other passengers stayed on the ship to sail to New Zealand. My wife just received text messages from my friends that the Norwegian Star engine failed and the ship is inoperatable 70 miles at sea from Melbourne. The ship has to be towed back to Melbourne which may take 20 plus hours. NCL now have to offer all kind of refunds and compensatiion to passengers that now are put into Avery bad situation out at sea. The saga of is ship continues to unfold
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Phu My (Ho Chi Minh City), Vietnam
Laem Chabang (Bangkok), Thailand
Airlie Beach, Queensland, Australia
8 Comments
Saltysnow 7 years ago
We did not receive a refund. We received credit toward a future cruise on NCL. There was no compensation for port fees and service charges.
We choose cruises based on itinerary. 50 percent of the ports were cancelled on this cruise because of a mechanical problem recurring since October. I think NCL should have refunded 50 percent of the cost of the cruise.