We chose this cruise based on the itinerary and not the cruise line. The ship needs a desperate update and maintenance. The staff needs more training and work on consistency of standards.
Embarkation
4 out of 5
Ship experiences
Food and Dining
2 out of 5
Food in the main dining room was decent, but the specialty restaurants (Carney’s, Shogun, and Teppanyaki) were certainly not special. Had a 4 dining package and glad we didn’t pay extra for it. Shogun’s portions were tiny. Carney’s ribeyes and lamb were very tough. Teppanyaki show was good but the food was bland and chicken was too tough to eat.
Beverage package was great! Most bartenders poured very strong drinks!
Onboard Activities
3 out of 5
Entertainment
2 out of 5
Only went to one show, Soul, singers were not that great
Service and Staff
3 out of 5
Service was very inconsistent. Had some very good servers and a couple of terrible ones. One server in main dining room practically yelled at me to order my dinner. He said “FOOD, FOOD?” At least 4 dinners, we did not have bar service in the main dining rooms. The server had to take our orders with delays.
Ship Quality
3 out of 5
Oldest ship in fleet and it was easy to see. Lots of rust on railings and worn surfaces. Outdated finishes with a very Asian theme in all dining areas.
Cabin / Stateroom
1 out of 5
The bathroom was GROSS. The toilet had a black ring at the water line. The tile was outdated, repaired in several places and loose in the corners. The cabin doors are painted mauve and had old seashells on them. Very 80’s looking.
Ship tip
norwegian needs to update this ship. Our first cruise on Norwegian and not likely to repeat based on the condition of the ship and inconsistency of the service.
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