Itinerary is great- ship and food and Norwegian staff was not great

Norwegian Spirit Cruise Review to Europe - Western Mediterranean

cathywilson

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 20

Overall rating:

2 out of 5

Verified Review

10 Night Western Mediterranean (Rome Roundtrip)

Sail date: May 18, 2017

Ship: Norwegian Spirit

Cabin type: Balcony

Cabin number: 10328

Traveled as: Couple

Reviewed: 7 years ago

Review summary

The food was mediocre at best- edible but tasteless. The Norwegian team was clearly not well trained or experienced in their positions in the buffet area. Dirty dishes stayed on tables on the pool and bar decks for half of the day before the tables were cleaned. Three times I saw employees be scolded harshly and rudely in front of passengers in the buffet area. Drink machines were broken frequently. Desserts were least impressive and lacked any creativity or flavor.

Our room was clean and daily service in our room was prompt and adequate. The chair in our room was so old the leather had cracked open. The exterior Plexiglass half-wall on our deck stayed filthy the entire cruise.

The activities on board were outdated and stale.

The Excursions team was very professional, well trained and knowledgeable.

I won't cruise with Norwegian again- my previous experiences with Royal Carribbean and Celebrity were both much better.