Norwegian Prima Cruise Reviews - Reviews

Prima is a beautiful ship and a pretty radical departure from typical. The pool deck areas in the 8th deck are great little havens, and as a result the upper-deck pool is smaller than typical. The Food Hall is a great addition. Good food options in a nicer setting than the buffet. The Haven is way to big. Completely loses the exclusivity and we could not get to know the dining room staff. Food was great, but from an experience perspective it was too big and too busy. The fabrics on the Haven pool deck and other rear areas outside are filthy from stack soot.

I have canceled all my future NCL SAILINGS BECAUSE NCL REFUSES TO EXCEPT OR ACKNOWLEDGE MY CALLS TO REPORT THAT I WAS ASSAULTED BY A CREW MEMBER ON DISEMBARKMENT DAY.

No social distancing. Very crowded. Upcharges everywhere. Cheap wine. (Did not realize until after I was home). Got headaches from the wine which was boxed. No real walking track. Beware of puddles of water on deck where you are supposed to be able to walk. Elevators very slow. Eat Indian at Indulge if you like that-also hit the gelato stand for the best chocolate caramel gelato-it will cost you. There was not a lot of entertainment...no dance floor except the disco. I really felt like we were constantly getting upcharged. The buffet is just crazy. So crowded...food is just so so unless you pay extra.

All in all, it was a very relaxing and beautiful trip. A cruise is what you make of it and we had fun.

Claustrophobic design. Wait in line for everything. Comedy club seats only shot 60…everyone else has to stand.

We’ve been cruising for over 20 years and never once did we have sooo many negative things to say. Very disappointing. They make you tender off the ship like I’ve never seen before from one waiting spot to another. The cruise director seen him once the whole trip not interactive with the people at all!! I hate to say this but the worse cruise director we’ve ever had

Great time but did not like this ship. Thermal suite area and spa were excellent

I WOULD NOT RECOMMEND NORWEGIAN AND FOR SURE NOT NORWEGIAN PRIMA TO ANYONE ESPECIALLY IF YOU HAVE CHILDREN! The worst vacation and cruise I have ever been on. We literally got off this morning and could not be happier to be off the boat. I have 3 kids under 5 and prior to booking our cruise I called the Norwegian customer service to make sure the boat was kid friendly and kid accommodating. My travel agent who booked the trip for us also followed up on the boat information. We wanted to make sure there was plenty for the kids to do on the boat.   We were told the water slide accommodated kids and let them ride with their parents. We were told the racetrack also fully accommodated all kids with parents. Norwegian customer service also told there us there was a kids pool area and a activity center plus plenty of activities for the kids. I asked and asked about what had age restrictions and they could not specify!! WE WERE LIED TOO!!   Once on the boat, the “splash academy” kids activity center staff informed us that the kids could come, but once the limit was reached we had to go in the queue waiting list to get them in. If we did not drop them off the second it opened, there was no chance of getting them in for a while! Also, aside from 2 days on the cruise, my 20 month olds time slot to be able to go free play in the “splash academy” kids center was from 12:30-1:30pm, but what child this age doesn’t take a nap around that time!! The other time was 4:30-5:30pm, but I’m sure no one went to that either, as many families with little kids are probably getting ready for dinner!! The limits for my kids were endless! They were bored constantly! Many of the parents stated they were treading water trying to keep their kids happy or satisfied! When I asked about kids activities outside, they told me that due to Covid, this has changed and they were not allowed because the activity center kids to staff ratio was limited. I remarked with, so it’s due to lack of staffing then and not Covid, but they repeated that it was due to Covid! The water slide had a height limit, so once again, my kids could not do that. The race cars accommodated dual riders roughly 1.5 hours a day only and by reservation only, many of the families were upset about this!The kids pool/aqua park was definitely no pool and NOT SAFE!! There was no “kids pool” at all, it was a splash pad and extremely dissatisfying, my kids were very unimpressed! No water slide, no ankle high water, nothing but sprayers and slippery floor for them! The floor was extremely slippery, my kids fell multiple times, as well as many other kids, the floor water vents were all lifting, which was very dangerous (I have videos of this!) and screws were missing! My daughter cut her ankle on a part of the ground sprayer as well. After we reported this incident, that evening the night security guard, Pritam, called our room to build a case report which would have been great had he not done it at 11 pm at night! He woke up one of my kids and I was fuming!! I also did not like the aqua kids park being one level up from the main pool and secluded which is no fun! I felt like our family trip was separated by the pool, aqua park the ridiculous Norwegian rules. The real winner that set me off was that my 20month old son was not allowed in any of the pools on the ship, not even the ankle high water around the pool and couches!! Why!? Because he is not potty trained! So even if we put him in a swim diaper, he was not allowed in the water. while my two older kids went swimming, he had to sit and cry on the deck because he wasn’t allowed to swim on our holiday vacation! If he couldn’t go in, then that meant one of us had to be out of the water with him at all times! What kind of rule is this, I could understand if we did not have a water diaper! But we did! Get this though, after almost getting disembarked from the boat for bringing him In the pool, twice on video and on two separate occasions I got kids in diapers in the pool with parents while the lifeguard sat there and watched!! TALK ABOUT INCONSISTENCY!!! What did we pay for our 20 month old for on this cruise!! The virtual reality arcade also had an age limit of 6+ years old with nothing for my littles once again, not even a few games for them in the arcade! On top of that, when we walked through, we noticed a good 4 or 5 virtual games out of order, shocker!  On top of all this, the boat had soo many issues, I don’t think I heard one person on the boat that enjoyed it! It seemed as if they wanted to only have passengers partake on a vacation inside the boat! Talk about a lack of outdoor activities for passengers on a outdoor vacation who want nothing to do with the inside because we are from Chicago, there was not much activities set up outside at all!  The mini golf was completely broken, it was suppose to be interactive, but was nothing of the sort, they had to make it a free for all to anyone because it was not functioning and much of it was falling apart! The “super selfies” on the deck did not work! There was a woman who told us she was on floor 11, and some of the elevators would not even let her push floor 11 to let her out! Also, one of the elevators didn’t work most of the trip and said “-17”th floor, and was never fixed!  Our family loves to play bingo and every Royal Caribbean boat provides t-shirts when you purchase a bingo package, well so does Norwegian, but what large boat runs out of giveaway T-Shirts for bingo after 3 days on the ship! After they ran out of the shirts, instead of discounting the bingo, they offered extra win a free cruise raffle tickets, but who would ever want to go on a Norwegian again after this cruise!! And most people want memories and great experiences!! To top it all off, which I understand weather is permitting, but this just adds to it all, we only stopped at 2 of the 4 destination ports due to wind, rain and weather; one of the two stops it poured the entire time we were stopped there! The captain did not notify the passengers or staff either for a good hour after knowing we were skipping the ports.  Also, why would My daughter at one point ask “why are there so many games for adults and not for us”. What child would ask this on what was suppose to be a fun, family vacation!  We felt awful for the staff as multiple of them stated they were overworked and understaffed. The bars took forever to get drinks which was another big complaint for many passengers! We were also told by an unidentified staff member that they will never sign a Norwegian contract again! The casino had a bursted pipe that leaked and smelled in the casino hallway for the last 3 days of the ship. We also met a couple who found a piece of glass in their salad and yet the boat said we can write a case report and that is it! The pool deck was absolutely horrendous, small and lost sun on 70 percent of it after a few hours because of the poor location on the ship! The slides that were suppose to be thrilling and exciting were slow, boring and very non-thrilling!! One of our rooms had an on and off loud booming noise throughout the entire cruise stay, and we were on the 14th floor!! It was loud enough that my son would hold his ears when he heard it which I also caught on video!  The only half way decent thing was some of the delightful staff, and I say SOME!! A good amount of the food, which is basically all we could do and 3 days of sun, and yes only 3 days. I have also never been on a cruise without actual stores for convenience. There was a wall to buy goodies and stuff and that is it. Who doesn’t have like a candy, ice cream or dessert store; Royal Caribbean usually does!! Call me fat, but NO LATE NIGHT PIZZA!! Come on!!  Last, I felt sooo dehydrated the entire trip, finding cold water  that we didn’t have to pay for was like finding activities for my kids; beyond limited!!! No water stations outside at all, if you wanted water, you had to go to the bar which took at least 5-10 minutes! Or go where food would be! I could probably go on and on even more, but in a nutshell, we will NEVER GO ON NORWEGIAN AGAIN AND I WOULD NEVER RECOMMEND IT TO ANYONE!!

NOT a ship for kids. NOT a ship for sports fans. NOT a ship for buffet lovers. NOT a ship for sun worshippers. I wouldn't even say this is a good ship for food lovers, but unlike the other points, some might differ with me on the food issue. This is more of a quiet resort style ship for couples who aren't looking to do much and do not carry high expectations. Hopefully they will rework some things before releasing future versions of Prima class ships. As it stands how however, we almost certainly won't get on a Prima class ship again. I had high hopes and we had been looking at Viva and Prima for a Mediterranean cruise in 2024, but this cruise aboard Prima helped us rule that out.

Did not enjoy the ship or the cruise. NCL failed on a number of

Was not as spectacular as expected. Do not like that almost everything you do is an extra charge. Food choices not the greatest. Layout of ship nothing special. The thermal suite very dissatisfied compared to ncl other ships. The buffet area is a joke for the size of ship. The venues too small we could not get in to them. Some new concepts were nice and stateroom size was great. Will not be cruising with this line in the future.

Another great cruise on the books. Always sail Norwegian.

Very disappointed with the ship it does not flow. It’s terrible that the slides and the shoot are through peoples balconies so you get to hear everybody scream all morning and all afternoon the pools are too small no room for people to swim or get around in standing room, only the hot tub only seats eight but 15 people will try to get in there horrible bad experience I would not recommend this ship at all it was poorly designed.

As a first time cruiser, I really had hoped for a better experience. There were a lot of pros and cons.

Over all this was a fantastic weekend getaway and thank NCL and my company for sponsoring this opportunity, the major pluses of the ship for me is the sophisticated design and colors, the size of the bathrooms in all cabins, the many included food options and quality of food when served, the many activities available, the Thermal Spa area and treatments rooms, entertainment and the overall service given. The misses in my opinion communication in all areas, example is Indulge Food Hall, so busy and no direction on how to proceed except told to find a seat and order from tablet except if you find a seat at one specific food area at the bar you can only order from their menu and not others, as this is a very popular area most of the time, the only seats available were at the bar area for individual food areas, also very confusing about how to get drinks like water and lemonade and each tablet keep saying all drinks were sold out. Definitely need to revamp the venue areas to allow more guest to attend shows or offer more sets in each venue including the main stage which should offer some afternoon shows and not just evening shows. I had a wonderful cruise and hope to visit NCL again in the near future.

I had an amazing time on the NCL Prima, the atmosphere is unlike anything I have seen. Even with the ship at full capacity, I never felt crowded or jammed into an area. I was in a BB Balcony, and the room has plenty of space. One note for the females out there… if you plan to blow dry your hair I would open the slider. The steam from my hair set the fire alarm off, which set off an alarm to the bridge. My only complaint was Indulge Hall. I feel like there needs to be some structure put into place. It was next to impossible to find a place to sit. But the food was amazing! I do wish there was a little more night life, but that’s not a deal breaker for me.

Thank you for the experience, a little additional communication in some of the included dining areas and organization to disembarkation would have made this review a 5.

Overall great ship. There were a few minor things I didn't love but we had a great time.

I has my birthday on the Prima ship and it was amazing. Sharing with friends and enjoying all the attractions onboard and also on the Island. I recommend this ship to everybody.

The Prima is a beautiful ship with so much to offer. It is great choice for couples both young and old as well as families.