Norwegian Prima Cruise Reviews - Reviews

Over crowded, staff over worked, poor entertainment

We booked this ship because we wanted to try something different, we were not disappointed!

Heard many alarming things about the Prima. To me, none of them were true. I LOVED every moment! Food was amazing, cabins were amazing. Best staff hands down!

The Prima is a bold and unique design. The food venues are small, so doing the opposite of what you're used to will help you. Examples: Indulge for Breakfast, rather than the Buffet.

Very nice cruise but had some issues but overall good!

Nice ship but the venues are small. Made it difficult to reserve entertainment as well as specialty dining.

Truly a beautiful and uniquely designed ship. Service staff was so great overall... My friend and I had several favorite servers, and we requested their sections whenever possible. As for the ship itself -- Go into it with an open mind, and I think you will have a fantastic vacation. Many gripe about the fact that the layout and general flow of decks 6/7/8 are not the same as on Breakaway or Breakaway Plus, but that is definitely intentional. Instead of one long central corridor on each level, there are instead passageways which tend to be offset to port or starboard... And I figured it out pretty quickly. Main dining room is gorgeous, Indulge food hall is a gem and so delicious, and don't forget to do the go-karts... This track layout is fantastic. Donna Summer musical and The Price is Right were so much fun. Highly recommend! Was everything perfect? No. Still some kinks to work out with chilly hot tubs, some crowded spaces, deck chair hogs, show reservation snags... But I had a blast and will totally be back.

I love the ship. I think it is beautiful. I had read a lot of complaints but we have very few. Mostly elevator problems and the usual chair savers. I love the layout that others seemed to dislike. Deck 8 is gorgeous. The amount of outside seating is amazing. The observation deck is beautiful and has so many comfortable chairs and great views. Perfect place to relax and read a book.

The Prima is gorgeous. Unfortunately, all of the beauty is wasted on poor design and not enough space to accommodate the number of people on board. The staff, overall, were very nice and did the best they could. Bars do not have enough staff and restaurants have limited hours and not enough seating. There was also a food borne illness issue (I, along with many others became ill) which NCL has yet to acknowledge in a complaint I filed. There are several posts by others on the ship on several travel sites that share the same experience we have outlined. The biggest problem is that NCL really doesn't care. My formal complaint was pretty much ignored and we were told our experience was "unusual." Reading reviews of others who were on our sailing, along with reviews of other sailings on the Prima show that there was nothing "unusual" about our experience.

We do not blame Norwegian but we had cold, windy and rainy days all most the full week. 2 ports were cancelled and one was not cancelled but all the activities were canceled. That was also Christmas day so not a lot was open to begin with. My point is, the passengers were already in a bad mood from the weather, cancelled plans and being stuck inside. The Norwegian made it worse by not opening venues to give us something to do. They would add another origami class, that is not cutting it.. Indulge Food Hall is amazing and should be massively bigger. Also people should be able to sit at any station and order anything. so many seats sat empty when a lot of people wanted in. You cant help that everyone in your group does not want to have salad just because you do and therefore you cannot set at the salad stall. I would understand if it was a pay-as-you-go but it is all included, why does Norwegian care where people sit? The buffet is okay but WAY too small with no wear near enough seating. Having to take your food to the other side of the ship to find seating is ridiculous. It looks like this ship has a lot of outside space, but that is not really true. For example, the back deck that is meant for casual siting and drinking. This area was over run with people looking for sunlounge space. Everything was wet and pushed all around to try and make lounger space out of seating space. In the evening you could not enjoy this as seating space because it was wet from the sun bathers earlier in the day. Yuck. You could not get any frozen drinks in the back lounge area! (Sol bar?) The Observatory Lounge was completely FREEZING all the time. I would routinely see people inside with multiple layers or even blankets! Also it was not a quiet area. It was rather loud with kids playing games and people talking or playing other game and having a good time. I don't have a problem with have fun, I just thought this was more of a quiet conversation or read a book space. I guess they were forced to take this space over because they had no place lese to go!

Overall, I will never sail on the prima class ships. Service and the food was great. Like I said, previously the indulge food hall needs a holster, hostess regulating the table, and they need to sit at a table so that guests aren’t fighting over a table. The ship is disorganized. It’s very confusing to get from one point to another. It needs more elevators and the main pool area is too small.

I’m mostly loyal to NCL. We do not like the new design and when cruising in NCL we will stay away from this new class of ships. The Prima is beautiful, but impractical in my opinion.

The food and crew were good this was our 25th anniversary we got the large balcony and got the up graded Wi-Fi package ( running a business had to stay in touch ) got the priority pass , drink package, picture package and the vibe beach club private area access pass. 1) We had black particles falling on us at the vibe beach club as we ate and laid in the chairs, we had the particles all over our balcony. 2 The Wi-Fi premium package was horrible it was so weak that we could not stream, text, message, email or login in to social media. 3) The priority pass did not offer any priority we had the waiting inline with everyone at all ports and final disembarking. 4) it took 2 days to get the lanyards and on the last day we got the pictures and picture frame but the frame was landscape and the picture was portrait not paired up. I tried to reach NCL but all I was told is the customer service was by email only so I emailed them with all my concerns and the short falls and sent them pictures and videos. Several days later I got an email with explanation and a sorry we did our best and you picked the wrong picture and that was all we got as a response

Was my first cruise and now I’m hooked loved everything

We have been on several cruises 98 to be exact and must say the food options on the Pima is by far at the top of the heap. The flavors and choices were amazing, would say to book early unless your a late nite eater. We prefer the 5:30 to 6:30 time zone and was tuff to get those times. Take it all in if you can and do your research of the ship and it will be an amazing vacation, and remember your cruise is only as good as you make it. Nothing in life is perfect and if you can keep an open mind and realize the crew is trying to please you you’ll have the trip of a life time. 🚢🚢🚢🚢

Overall the Prima is a nice ship, but it definitely isn’t for everyone. I’d much prefer returning to a Breakaway Plus class ship as they have a better layout, larger venues, and better overall flow.

I will book another Prima cruise, and cannot wait to see what Viva has in store!

Certain areas good. Beautiful, beautiful ship. Staff was great.

Beautiful cruise. Highly recommend for an upgraded experience. Easy to move around the ship with many areas to relax and enjoy the ocean.

I loved the serene little nooks where you could getaway from all the huge crowds. There’s plenty to do on the ship with The Wave, The Rush, The Drop, the go-carts, pools, the pavilion, and the lounges. If you want a club party, there’s two that are filled with dance themes and great vibes-the 80’s dance party and the Studio 54 disco party. Both were so much fun!!take the time to savor the Egg swings with some dessert from the Surfside Cafe. Feel the sun and wind and lull into the calmness of the ocean. You won’t regret it. Indulge yourself with the Haven.