nightmare cruise NCL prima
Norwegian Prima Cruise Review to Caribbean - Western
7 Night Caribbean: Great Stirrup Cay & Cozumel (Port Canaveral Roundtrip)
Sail date: December 16, 2022
Ship: Norwegian Prima
Cabin type: Balcony
Cabin number: 9356
Traveled as: Couple
Reviewed: 9 months ago
Review summary
The food and crew were good this was our 25th anniversary we got the large balcony and got the up graded Wi-Fi package ( running a business had to stay in touch ) got the priority pass , drink package, picture package and the vibe beach club private area access pass. 1) We had black particles falling on us at the vibe beach club as we ate and laid in the chairs, we had the particles all over our balcony. 2 The Wi-Fi premium package was horrible it was so weak that we could not stream, text, message, email or login in to social media. 3) The priority pass did not offer any priority we had the waiting inline with everyone at all ports and final disembarking. 4) it took 2 days to get the lanyards and on the last day we got the pictures and picture frame but the frame was landscape and the picture was portrait not paired up. I tried to reach NCL but all I was told is the customer service was by email only so I emailed them with all my concerns and the short falls and sent them pictures and videos. Several days later I got an email with explanation and a sorry we did our best and you picked the wrong picture and that was all we got as a responseEmbarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Priority package and Wi-Fi packages are over priced and do not help or work well
Ports of call
Great Stirrup Cay (Cruise Line Private Island), Bahamas