Norwegian Prima Cruise Reviews - Reviews

Did not get off the ship in Halifax. Had the infinity pool to ourselves!

Prima is a beautiful new ship with lots of exciting and inventive activities and spaces to try. We loved the race track and many of the new venues like Indulge Food Hall. There's no lack of outdoor space and nooks to sit and relax. Some of the interior spaces are a bit smaller than usual, but the service and food was excellent and provided an overall amazing experience.

Wonderful cruise with a few glitches that couldn't be helped. The ship was designed for warm weather itineraries, which this wasn't, but overall, I can't complain.

we had a beautiful and peaceful cruise. The design and the new outdoor areas are a dream. finally something innovative and bright. I'm already looking forward to the next cruise with Prima... Viva

Will never go on the prima class ships ! We made the best of it to enjoy our vacation, but will stick with the breakaway class ship or the jewel class.

Loved the observation lounge. Spent a lot of time there. Go early to get seats.

Enjoyed the observation lounge, really wish it was designed differently and some different choices were made.

We enjoyed the cruise overall but don’t think we will sail the Prima anytime soon again

Far exceeded expectations. Felt like a Classy Hotel. Would do her again in a minute if she comes back to New York.

Had a great experience on the Prima. My constructive feedback: 1) There was deck seating above our stateroom. From 6am to 11pm, the chairs were constantly scraping across the floor. 2) Guest Services did not have adequate cash to make change and would be annoyed when asked to exchange large bills for small bills. 3) A couple with a baby (2 of under) was allowed to sit at a bar with the baby who cried the entire time.

Was a great deal for a balcony room and so many excellent stops. Expected more of such a brand new ship. Room was great, very modern, but ship layout and public spaces were not. Entertainment and main dining was just blah.

I love this cruise , I want more cruise itineraries like this one. Planning next year do the Greek cruise 11 days

Title: Horrific Experience on Norwegian Prima – Roaches, Poor Customer Service, and Frustration Review: I recently sailed on the Norwegian Prima (voyage of October 28, 2024), and I am deeply disappointed by the experience. From the very first night, I encountered a roach in my stateroom, which was beyond unacceptable for a cruise line that markets itself as a provider of luxury and comfort. When I reported the issue, I was met with resistance and a lack of urgency from the staff. Initially, there were no available rooms due to the ship's full capacity, leaving my family and me stuck in an unsanitary situation. When a room finally became available, the process of transferring was unnecessarily difficult, and even in the new staterooms, there were additional issues, including disruptive noise. Rather than feeling like a valued guest, I felt dismissed and ignored every time I sought assistance. The lack of professionalism and poor customer service throughout this ordeal made an already unpleasant situation much worse. Even after I returned home and attempted to address the matter with Norwegian Cruise Line’s guest services, their response was dismissive, offering minimal compensation and failing to take responsibility for the problems encountered. This experience was horrific, and I would not recommend Norwegian Cruise Line to anyone. My family and I will not be sailing with them again, as we expected far better from a company of this stature. If you’re looking for cleanliness, professionalism, or even basic courtesy, look elsewhere for your next vacation at sea.

The 10-day Iceland, Norway, Holland, Belgium, and England cruise on the Norwegian Prima. A great, family trip with my Mom, two sisters, and our spouses. The Prima is a great ship, but it isn't quite suited for a cold weather itinerary like this trip, The inside spaces are not big enough for everyone to be inside. The limitations of the ship did not take away from my enjoyment, though.

We medically disembarked on day 5 due to a broken leg. Currently on day 9 in a Norway hospital.

Overall, the ship was very beautiful and the solo cabin and lounge were well appointed and the coffee machine in the solo lounge was the best part (free lattes!). The itinerary was great and I can't wait to get back to Iceland. I enjoyed all the meal venues that I went to. I did not go to the buffet at all as I was able to utilize all the other venues. Even though it didn't affect my trip I did notice long lines to get into the smaller show venues and the sports areas and go carts weren't my interest so I didn't try to use those areas of the ship.

We just did the 11-day Iceland cruise on the Norwegian Prima. Family of four with upgrades and we spent over $20K+ for the entire vacation. This is NOT our first cruise, we have travelled Holland America, Royal, Carnival, etc. Additionally, I have travelled all over the world and successfully dealt with many cultures and ethnicities that work in the maritime industry (i.e., Philippines, Indonesian, etc.), so I was expecting a much different experience. We made the best of the time we had on our vacation. We will probably go with another cruise line in the future just because I am reading so many of the same issue from other people’s posts. So, this is not an isolated incident, there are true systemic problems with NCL which need to be addressed immediately.

Overall, we're very pleased with our experience and want to hold on to the happy memories but it's hard to ignore all the negative things and realistically I think it's better to point these out in a review.

It was our first time with NCL, and it was a very good experience. We appreciated the variety of free restaurant options and the quality of the destinations (even though we didn't choose any NCL excursions). The excursions offered by NCL are much too expensive compared to similar options on GetYourGuide. The cabin was good, and the ship was really enjoyable.

Loved the food, ship design, and wonderful staff. Really a fantastic experience all the way.