Horrific Experience on Norwegian Prima – Roaches, Poor Customer Service, and Frustration

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 0

Review summary

Title: Horrific Experience on Norwegian Prima – Roaches, Poor Customer Service, and Frustration Review: I recently sailed on the Norwegian Prima (voyage of October 28, 2024), and I am deeply disappointed by the experience. From the very first night, I encountered a roach in my stateroom, which was beyond unacceptable for a cruise line that markets itself as a provider of luxury and comfort. When I reported the issue, I was met with resistance and a lack of urgency from the staff. Initially, there were no available rooms due to the ship's full capacity, leaving my family and me stuck in an unsanitary situation. When a room finally became available, the process of transferring was unnecessarily difficult, and even in the new staterooms, there were additional issues, including disruptive noise. Rather than feeling like a valued guest, I felt dismissed and ignored every time I sought assistance. The lack of professionalism and poor customer service throughout this ordeal made an already unpleasant situation much worse. Even after I returned home and attempted to address the matter with Norwegian Cruise Line’s guest services, their response was dismissive, offering minimal compensation and failing to take responsibility for the problems encountered. This experience was horrific, and I would not recommend Norwegian Cruise Line to anyone. My family and I will not be sailing with them again, as we expected far better from a company of this stature. If you’re looking for cleanliness, professionalism, or even basic courtesy, look elsewhere for your next vacation at sea.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Civitavecchia (Rome), Italy

Santorini, Greece

Piraeus (Athens), Greece

Mykonos, Greece

Katakolon (Olympia), Greece

Valletta, Malta

Messina, Sicily

NAPLES (POMPEII), ITALY

Livorno (Florence & Pisa), Italy

Disembarkation