Norwegian Pearl Cruise Review to Alaska - Inside Passage

7+ cruises


Helpful Votes

3 out of 5

Ship needs some updates and better staff to client ratio

Sail Date: June 05, 2016

Reviewed: 4 months ago

Traveled As: Family w/young children

Room Type: Suite

Le Bistro was by far the nicest place to eat.  The furnishings were really showing their age, i.e., carpet that was torn or pulled up, deck railings that were old and battered, musty odors in parts of the ship, older TV sets, pillows that didn't smell very fresh, shower doors that are quite outdated.


We had booked 4 staterooms for a family reunion, and while the cruise was fantastic, the food service (especially la cucina where we waited over 1 1/2 hours to be served, even though we had a 530 reservation and I got my cocktail as they were serving the dinner), was not really worth the upgrade in price (if we had not chosen the specialty dining package).


We are getting ready to book another family reunion next year with my husband's family, and we will not be considering using this ship based on the issues stated above.  We may consider NCL, but not this ship.

Cabin / Stateroom
Curtains were torn, electric outlet was difficult to find, hair dryer holder was coming out of desk, safe was problematic to use, drawers were hard to open and close, shower door was difficult to close, pillows did not smell very good, day bed was pretty ratty looking and had old foam on it. Just not a wonderful cabin due to it's age and wear and tear.
Embarkation and Disembarkation
Easiest embarkation and disembarkation we have experienced.
Ship Quality
Definitely needs upgrades, refreshing, new linens, new carpet, just about a complete re-do.
Destinations and Excursions
Not nearly enough time in any of the ports, and why would one make Victoria a 6P - midnight experience???? Very disappointed in the itinerary for cruise, but we selected this one based on 4 family's availability at a given time. Would not recommend this one, otherwise.
Onboard Activities
Children's Programs
Our 10 year old grandson said it was just a bunch of mats on the floor and wasn't at all what he was expecting based on the video we showed him. The younger kids seemed fine with it.
We heard "Legends" was great - the ballad singer was wonderful and enjoyed his history of Skagway and magic show was a big hit.
Service and Staff
Our stateroom attendant was very friendly, but we have cruised on other cruise lines where the staff was falling over themselves to introduce themselves, show us how to use things in the room, and were not rushed. There didn't seem to be enough staff on board, and they all seemed overworked and tired, although they were all polite and gave a (tired) smile.
Food and Dining
La Cucina service was terrible. Don't think they were set up to serve us, as no one came to take our order for over 30 minutes, then after 1 1/2 hours, we asked for some attendance. The head waiter gave us a free bottle of wine and got our order. Very disappointing experience, although Le Bistro was just the opposite.
Seattle, Washington
Juneau, Alaska
Skagway, Alaska
Cruise Glacier Bay
Captain did a nice 360 so we could enjoy the glaciers.
Ketchikan, Alaska
Not enough time.
Victoria, British Columbia
Make this a day time stop and more than 6 hours. 6P - midnight is not acceptable.


Would not recommend this ship for future cruises due to age of ship and cruise itinerary, and staff service, as well as food service.

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