Smokers beware!!!!

Norwegian Joy Cruise Review to Panama Canal, Central America

Cruises: 7+ cruises
Review: 1
Helpful Votes: 7

Overall rating:

1.7 out of 5
Verified Review
Norwegian Joy

16 Night Panama Canal (Los Angeles To Miami)

Sail date: October 11, 2019

Ship: Norwegian Joy

Cabin number: 8138

Traveled as: Couple

Reviewed: 9 months ago

Review summary

10-14-19 Please consider this a formal complaint from the passengers aboard the Norwegian Joy. Many passengers and disabled people are forced to travel to the farthest point on the ship, just to smoke. The designated area in H2O, deck 17 aft is not completely accommodating for all. Not only is this space too small with little to no coverage from the elements, but is down right dangerous!! The area is overly filled with tables, chairs, stand up ash trays and umbrellas. With people climbing over these items and other guests to get to a seat, it is an accident waiting to happen. On numerous occasions the walkway to the smoking section is blocked forcing passengers to find an alternate route. This can be greatly challenging and frustrating for the handicap. We find it very discriminatory that we are segregated and forced into a small corner of the vessel. This is a safety hazard to all aboard the ship, crew included. The situation is especially worrisome for the handicap as many of them are unsure of their footing and use canes to assist them. We need more smoking areas to accommodate the handicap along with the numerous others that choose to smoke. Being confined to a small, congested and very dangerous area; especially for the handicap is in violation of our human rights. We pay just as much money as the non smokers and deserve the same respect. We are requesting additional smoking areas to be set up throughout the ship. RSVP accordingly. Sincerely, The Passengers of Norwegian Joy

Embarkation

1 out of 5
Slow and long

Ship experiences

Food and Dining

2 out of 5
I was only impressed with the food a couple of times. I found the food to be lacking for the most part.

Onboard Activities

1 out of 5
Considering that you will pay top dollar to go down a water slide, ride a go cart, or play laser tag, these activities are a rip off and should be INCLUDED with the cost of the cruise. Be careful they will nickel and dime you to death.

Entertainment

1 out of 5
Difficult to hear in the back of the joy theatre.

Children's Programs

No children

Service and Staff

2 out of 5
Room Steward was good. Max at H2O could use some training on how to smile.

Ship Quality

1 out of 5
Bar stools are tooooo tall, making it extremely difficult to get on and off of them. Smoking area too small, congested, dangerous and unaccommodating for such a large group; especially for the handicap and elderly.

Cabin / Stateroom

1 out of 5
This was the smallest cabin we have ever been in and it was a mini suite. I'm not sure what made this cabin qualify as a mini suite. Maybe it was the multi sprayer shower jets. It certainly was not the room size or storage, as those were lacking from every other cruise line. I found the cabin to be VERY disappointing and small and NOT worth the high price you pay for it. As for the extended balcony, there is NO PRIVACY, it's only useful if you don't mind being watched by every cabin above you. Not worth the extra money you pay to have it.

Ship tip

Cancel now, go with a different cruise line altogether. NCL is only concerned with the bottom line and doesn't take complaints seriously. Had they taken things seriously they would have addressed the issues I brought to light in my complaint letter (see below) that I and 90+ passengers signed. They did not address the most important issues regarding safety and distance. That is of great concern to me and because of it, we will not sail w NCL ever again. Money is more important to them then the guests safety. 10-14-19 Please consider this a formal complaint from the passengers aboard the Norwegian Joy. Many passengers and disabled people are forced to travel to the farthest point on the ship, just to smoke. The designated area in H2O, deck 17 aft is not completely accommodating for all. Not only is this space too small with little to no coverage from the elements, but is down right dangerous!! The area is overly filled with tables, chairs, stand up ash trays and umbrellas. With people climbing over these items and other guests to get to a seat, it is an accident waiting to happen. On numerous occasions the walkway to the smoking section is blocked forcing passengers to find an alternate route. This can be greatly challenging and frustrating for the handicap. We find it very discriminatory that we are segregated and forced into a small corner of the vessel. This is a safety hazard to all aboard the ship, crew included. The situation is especially worrisome for the handicap as many of them are unsure of their footing and use canes to assist them. We need more smoking areas to accommodate the handicap along with the numerous others that choose to smoke. Being confined to a small, congested and very dangerous area; especially for the handicap is in violation of our human rights. We pay just as much money as the non smokers and deserve the same respect. We are requesting additional smoking areas to be set up throughout the ship. RSVP accordingly. Sincerely, The Passengers of Norwegian Joy

Ports of call

San Pedro (Los Angeles), California

2 out of 5
No excursion

Cabo San Lucas, Mexico

2 out of 5
Nice port. No excursion, just shopping.

Puerto Vallarta, Mexico

2 out of 5

Mazatlan, Mexico

1 out of 5
Didn't seem safe

Acapulco, Mexico

1 out of 5
Worst port ever. Never would have chosen this cruise had I known we would be stopping there instead of Costa Rica.

Puerto Quetzal, Guatemala

2 out of 5
Descent shopping port.

Panama Canal Transit

1 out of 5
Considering that we were scheduled to enter the canal at 530am and our captain thought it would be brilliant to enter two hours earlier than scheduled while most passengers slept . It was extremely disappointing that he did that and didn't announce it. We set our alarm for 5 am and upon waking we discovered that we were already entering into the locks and had already missed a lot of what we wanted to see. We paid A lot of money to see the whole thing and to have a captain take that away without an explanation or apology is disheartening. I never would have taken this cruise had I been informed in advance.

Oranjestad, Aruba

5 out of 5
A Lot of cute shops line the streets.

Miami, Florida

2 out of 5
Went from ship to airport, no excursions.

Disembarkation

2 out of 5
Long lines
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