An incredible experience

Norwegian Jewel Cruise Review to Other (Asia/Africa/Middle East)

Cruises: 7+ cruises
Review: 1
Helpful Votes: 3

Overall rating:

3.7 out of 5
Norwegian Jewel

16 Night Southeast Asia (Tokyo To Singapore)

Sail date: October 06, 2018

Ship: Norwegian Jewel

Cabin type: Oceanview

Traveled as: Couple

Reviewed: 2 years ago

Review summary

a great itinerary. The best time to visit these ports as the weather was hot but bearable.

Embarkation

4 out of 5
I was a back to back cruiser so did not have to go through the line up again, however even though we were given a key to leave the ship, it did not open up our new cabin so we had to wait at customer service to get another,

Ship experiences

Food and Dining

4 out of 5

Tsar's Main Dining Room

2 out of 5

food okay but time to get meals was horrible. often over an hour from time order taken to time it arrived

Cagney's Steakhouse

5 out of 5

food was excellent service was good but a little slow getting food

Garden Cafe

4 out of 5

pretty basic but good choices of food and quality pretty good we ate here most days

Chin Chin Asian Restaurant

2 out of 5

poor service and food mediocre

Azura Main Dining Room

2 out of 5

menu was okay but not varied enough. Was on ship for 36 days and menu was basically the same. More local options would make it better

Onboard Activities

3 out of 5

Reception

3 out of 5

many of the employees could barely speak english so when problems were complicated a very frustrating experience. More staff needed at busy times, often only two people working when service needs obvious

Internet Cafe

1 out of 5

speed was horrible and even ability to access Norwegians own site was blocked.

Fitness Center

2 out of 5

good equipment but no one in attendance most times to get help or advice from. Suggestions to improve things ignored

Basketball / Volleyball Court

3 out of 5

great area seldom used but very well organized

Entertainment

3 out of 5
The ship's ongoing entertainment were excellent while for the first time in decades of cruising we actually walked out of several of the "special main theatre" shows as they were simply lousy. I even had to complain to the cruise director about the sound system in the theatre as the music from the band drowned out the singers and even when you could hear the singing it was severely distorted

Theater

3 out of 5

Sound system was horrendous. Music too loud and mic's distorted

East Indies Library

5 out of 5

very comfy seating a nice place to just veg out

Service and Staff

4 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ports of call

Yokohama (Tokyo), Japan

5 out of 5

Shimizu, Japan

4 out of 5

Kochi, Japan

4 out of 5
had an absolutely fantastic send off from the port. Hundreds of people plus entertainment.

Keelung (Taipei), Taiwan

4 out of 5

Hong Kong

4 out of 5

Nha Trang, Vietnam

4 out of 5

Phu My (Ho Chi Minh City), Vietnam

4 out of 5

Sihanoukville, Cambodia

2 out of 5
very poor country, roads are lousy

Laem Chabang (Bangkok), Thailand

3 out of 5
Port is a 2.5 hour drive from Bangkok so most excursions very expensive and time consuming Great that they stayed overnight but still the five hour driving time to visit major sites in Bangkok took away from the beauty of Thailand.

Ko Samui, Thailand

4 out of 5

Singapore

4 out of 5

Disembarkation

2 out of 5
Ship docked the same time as another major cruise ship. Having over four thousand people arrive at the same time totally overwhelmed the terminal staff. Could have been handled better
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