Paid Vacation turns into Paid more for no Care

Norwegian Jewel Cruise Review to Alaska - Inside Passage

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 35

Overall rating:

1 out of 5
Norwegian Jewel

7 Night Alaska Sawyer Glacier (Seattle Roundtrip)

Sail date: July 16, 2016

Ship: Norwegian Jewel

Cabin type: Inside

Cabin number: 10613

Traveled as: Couple

Reviewed: 8 years ago

Review summary

I spent $1200 savings on the cruise and up to $2000 on the trip from New York to embark from Seattle on a 7 day cruise to Alaska! Going away for the first time with my romantic partner of 7 months, couldn't wait!

 

On the first night, had the unfortunate reality of pinching a nerve caused by my spine which produced radiating, unstoppable pain from my neck through my back shoulder and most painfully down my arm. The next 7 days of my trip would change to visiting the medical center 3 times, charging more for "non-hours" to get staff in the medical center, which is essentially 20/24 hours of the day, and offering progressive solutions to a severe problem, costing me more each time I have to summon them for procedures that aren't working to minimize my pain whatsoever.

 

Also, having to try acupuncture which cost $300/2 visits, and sadly I did get more TLC from her & she even advised me to stop coming b/c it wasn't working & she actually wanted to make a difference. After spending an additional $1500 in the medical center (more than my cruise), I writhed and groaned and was mostly confined to my room for 7 days. Despite pleas for help, I was left in a dark, windowless room to ache for just a moment of relief which was never provided. All request for any assistance, as I cannot afford this, was denied and turned away from.

 

Was so hurt and only the treatment I've begun to receive since I've left is making any difference for this acute nerve issue. Would appreciate a return of any funds whatsoever. Will have to call corporate office but no high hopes.

Ship experiences

Service and Staff

1 out of 5

Cabin / Stateroom

1 out of 5
My dungeon for 7 days of misery

Ports of call

Seattle, Washington

5 out of 5

Ketchikan, Alaska

5 out of 5

Juneau, Alaska

1 out of 5

Cruise Sawyer Glacier

5 out of 5

Skagway, Alaska

3 out of 5

Victoria, British Columbia

5 out of 5
Was this review helpful? 35

3 Comments

tzntay0208    8 years ago

Sorry about your injury. They can only do so much at the ship medical office. If it wasn't their fault for your injury there's not much they can do either as far as giving you your money back.

rieverett    8 years ago

I'm confused, was your injury the fault of the cruise line?

rdavis123    8 years ago

Think your on the wrong site as NCL will probably never see this. My comment I guess would be is that you had port stops and could have sought treatment in any of them. If nothing else get a flight home. I understand your being in pain but a few dollars for trip insurance would have gone a long way to relieve the financial burden .

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