Not What I expected

I have had some friends take this cruise (but on a different NCL ship) and they had a great time.  I think maybe my expectations were based on their experiences.  I'll start with announcements - these are made all day but you can't hear them in your cabin so if you miss the announcement you are missing information.  The cabin was very hot even though we had the air conditioner set on the lowest setting - thankfully we had a balcony so we could open the door.  On the 1st day at port (Ketchikan)we ordered breakfast to be delivered at 7 am - we had to call twice before it showed up at 8 am (we had a tour scheduled for 8:15) so we missed eating before the tour.  We never received an apology or explanation other than the kitchen was very busy. I was really disappointed in the on-board activities for days we were sailing.  If you aren't interested in Trivia, dancing classes or talks on anti-aging make sure you bring along plenty of reading material!  I couldn't figure out why they would charge for alcohol tastings (such as martinis) when we had the beverage package - wouldn't you think this was included when you could get these drinks for free at the bar?  At two stops you have to pay for shuttles to get back and forth to the cities (Skagway and Victoria - Victoria is a 35 - 40 minute walk from the ship).  We did find out after the cruise that there was an announcement made in Skagway that you could pick up wrist bands that allowed you to travel on the shuttle for free (but of course you couldn't hear that in your cabin)......  Also I wouldn't recommend the Italian restaurant that is not included in the complementary package.  The waiter was very friendly but the food was not as good as expected.  Also - they need some more bartenders at some of the restaurants during peak hours.  We waited almost 30 minutes at O'Sheehan's to order a drink and dinner at the bar but the bartender could never get to us.  At one point he asked a server to help us but they declined since we were sitting at the bar,

Overall we spent most of the time on board wandering around the deck and in our room watching movies since there wasn't a lot of activities to hold our interest for long.