Norwegian Jade Cruise Reviews - Reviews

Excursions were generally great, LONG and comprehensive but that's what we were there for! REALLY WISH NCL would add priority line for Platinum and above, both for Shore Excursions/Guest services desk AND getting back on the ship, especially on Tender days! Feels like a "perk" that should be provided for cruisers with so many days on NCL. And seriously?? 1 bag of laundry PER CABIN!! At least 1 bag PER CRUISER! Husband and wife fighting to squeeze dirties into bag was ridiculous. Other lines provide a LOT more laundry for loyal cruise people.

We Really enjoyed the boat, service and shows. All ports where great.

Excellent cruise. Once in a lifetime opportunity and Norwegian made it special for us.

The room cabin balcony was the worst room ever with the 3rd bed blocking walkway to balcony. Banged my head everyday. The rest of ship was great including staff. The tour was great except for my tour guy in Jerusalem.

Overall the cruise was fine and the itinerary is what attracted us to take this ship. Since the time spent at the ports were limited, may want to go back and visit. Especially Jerusalem since there is so much more to see.

Very disappointed with Haven amenities. We expected same level service and amenities as Haven on Encore and was never told by anyone from or NCL during booking process that the Haven experience is completely different than the larger ships. There was no private dining, bar, coffee lounge, library/game room, and a very small Haven pool area and sun deck. We expressed our concerns with NCL management and were basically told we should have read the fine print. The least they could have offered was a future credit, but on more than one occasion NCL management has not tried to remedy the situation. Very disappointed that our trip was very expensive and our expectations were not met and that NCL doesn't seems to care. I would not recommend Haven status to anyone on this level of ship.

Overall we chose this cruise because it made 6 different port of calls and no sea days. The food and entertainment were ok, nothing really wowed us. Staff and cruise director did there best with what they had. I give it a 6 out of 10.

The staff tried to serve my kids alcohol. I'm very upset about it

Cruise was selected for the ports and location. All ports were great, although one port was cancelled due to "port congestion" which I find hard to believe when we arrived in Mykonos, we were there with 4 other large cruise ships. Room was good, food was good, free booze was great. Ship showing it's age, but fit for our needs. Get the free upgraded dining and pay for a couple of extra nights as well. We did 3 nights at Cagney's and one at Tepenyaki, well worth the extra, as we did not really enjoy the main dining room that much.

This was a good cruise overall. Could do without so much drinking for people to get their money's worth with all you can drink included. They need to improve their food taste especially where they purchase their beef from. Many large groups had loud people but the entertainment was excellent. Getting cards the day before was a joke as they didn't want to know if you had excursions from travel agents. Staff was incompetent in this respect.

Overall, the cruise was nice. We were disappointed that 2 of the original ports were removed due to the war in Ukraine. Izmir is a waste, they should not have this port. They should had just provided a day at sea which you need to take a break.

The only thing that I found it wasn’t organized was the excursion that we made in Ephesus. The process to gather all the groups in the theater doesn’t make sense. We even loose 1 hour of the excursion due the process. It would be better if a person of each group/or room gets the number of the bus and then everybody gather outside the buses

NCL had both embarktation and disembarkation down pat. Food was good, but average sizes. Staff was very great. Shore excursions were why we came on this cruise and for the most part, lived up to expectations. Some tour guides was leading us to very expensive souenir shop. Who want to pay $59 for a tee shirt?

Cruise started poorly with no record of shuttle reservations for two separate bookings, very rude NCL rep at airport. Guest service staff condescending and not helpful. Room steward? Hit and miss. Food complimentary main dining and garden cafe ; Service. excellent! Selections: repetitive and uninspired. Itinerary was Excellent Ship was clean but I would not recommend

This was quite a stepdown from Carnival which was a surprise to me. I was expecting it would be better. Losing Israel to safety was disappointing but understandable but the replacement ports were just 2 more Greek islands so it was more of Greek Island cruise. They could have replaced with a more interesting ports. Four Greek islands was kind of same, same. The process of refunding us for the cancelled excursions was ridiculous. Having to stand in line to get cash instead of crediting back to our credit cards was hard on passengers and then to get off the ship with the amount of cash refunded to me could be dangerous. The one time I saw the cruise director he was outgoing and did a good job. Information was disseminated as it should. Frankly, this was my first cruise on Norwegian and was ready to move on from Carnival but after this experience I will go back to Carnival where the food, entertainment, activities were much better. I still had fun but was disappointed overall.

Worst cruise of my life and was supposed to be the cruise of a life time. Very disappointing

No communication between line staff and supervisors when long lines occurred or problems happened. One customer relations person and 18 in line. Should have called for assistance but I grabbed an officer passing by and reluctantly he got assistance. Cruise director overwhelmed and unable to control excursion messes in stardust worst was end when chaos happened. One women staff on deck 4 valiantly tried to stop alternate elevator crowds from pushing past main line. All officers and supervisors need to have interest in customer service when problems show up

We enjoyed the ship. The big shows were good and there was occasionally a good musician to listen to at a bar. Karaoke was fun and the dance classes were awesome. We loved the ports of call and had an amazing time on our excursions, both those booked through the cruise line and those we booked independently. We would definitely recommend this cruise to others.

Overall, it was a good cruise - not outstanding, not excellent, just a basic cruise. This was the first cruise that we had been on since the pandemic that had been completely full, and it was apparent that combined with reduced staffing, the cruise experience suffered a bit. The "low's" of the cruise were mostly offset by the "high's". In spite of positioning itself as a "higher-end" cruise line, the reduction in staff resulted in moving it closer to the "run of the mill" cruise lines like Carnival. A little disappointing for those of us that have done a substantial number of cruises on NCL.

Weather was a challenge with cold temps and rain for the major ports. But the itinerary was excellent to see these places in one trip.