Norwegian Jade Cruise Reviews - Reviews

Excellent itinerary with fantastic ports. Embarkation and disembarkation process extremely efficient. Ship a bit older but well maintained and clean. Crew looks happy working there and greets you with a happy smile. Food overall is a notch below that of Princess and Celebrity but main dining is quite good. We would have gone to a specialty restaurant if we did not find anything we liked in the main dining. But we did find something every night and we are glad that we stayed with the main dining. Breakfast is exactly the same everyday and it wasn't that great. Lunch buffet was so so, nothing to be excited about. We travel with a three year old and we love the freestyle. Some ports can be visited on your own. But the shore excursions we joined were quite worthwhile. Entertainment was exceptional. Magic and aerial shows were great. The Elements show was exceptional. 

We enjoyed the cruise very much. We enjoyed the shore excursions even though there was too much to see/do in the limited amount of time. We felt pressed to get off the bus and then back on. The cruise was enjoyable, but we could tell that this was a "training" cruise for the majority of the crew members. Service wasn't as refined as we have had on other cruises. Announcements and the Freestyle Daily would provide certain information and then when it was to happen different details were given. Dining rooms did not have enough staff compared to  other cruises. We always had a head waiter, an assistant, beverage person and separate busing people. And then there was the hand washing advisory (clean hands!), but crew members who worked the dining rooms and buffet cleaned AROUND the condiments on the table instead of moving everything and wiping all surfaces clean.

We had a great time, but NCL needs to pay attention to details.

With the exception the Cagney's steak special dining facility, the other special dining food was definitely not worth attending.  Cagney's on the other hand was top rated.

The weather wasn't the greatest for the first two days, 1st day at sea was cold and overcast and the second day stop at Corfu rained very very hard all day with water 2" deep rolling down the small streets.

Santorini did have one highlight which was the antiquity dig which was done by an extremely well trained guide and to see a 3000-4000 BC dig with underground sewage was incredible.

The other two stops were ok with Olympia being done by an extremely well trained archeologist with 26 years of experience.

The day at sea returning had good weather and was the best day of the cruise. 

While I'm glad I saw it and the ship and crew were good....I see no reason to ever return.

Overall our group had a great time on this cruise. The ship was clean and well taken care of, as we were by the staff. The itinerary was great with only one rainy day in Corfu. Our inside cabin 5697 was small but well designed with plenty of storage for 2 and a better than average bathroom.  Our cabin steward took great care of us and our few special requests. The food in the dining rooms was very good and came very close to the best we have had on a cruise ship. The food in the buffet was pretty good.

The entertainment was just average although the onboard singers were pretty good. In general the sound systems in the theatre and in the lounges was over amplified which took away from the experience. 

My only issue with NCL is that they let people get on board and immediately touch food and utensils in the buffet.  Having been on a sick ship (NOT an NCL ship) before.  I wish they would serve food for the first 48 hours as on some other lines (Princess & HAL) in order to prevent the transmission of problems. The simple medical sheet and hand sanitizer can not prevent a problem.  

With a little paint and some simple decor changed NCL could tone down the Hawaiian theme.

I have been on at least 5 NCL curises, the last a wonderful cruise in the Baltic.  This cruise ship, food, preparation, service was NOT up to par with the other NCL cruises I have taken.  I hope this is just a fluke and not a sign of the coming future with NCL!  Equipment was broken, service was not good, attitudes were bad, food in main dining rooms were a BIG disappointment, entertainment was so-so, even a couple of the tours were poorly handled!   A LARGE number of customers were expressing the same thoughts and are questioning NCL for future cruises.  We will give them one more try but everything will hinge on that.  

starting with the embarkation process. That went very smooth. Less then 30 minutes we were on the ship. Finding our cabin was easy. People on board to help. Relied on my own experience as well. New how sips were laid out.  Cabin steward also present to help. Cabin was nice, deck 5 mid ship, outside.

Bed very comfortable. Steward very helpful.  Food ship average. Good selection. Dinning rooms, food was average. Sometimes service cold have been better. Slow to refill drinks. Bring out food. To much time between courses. No fun or very little interaction between waiter staff and people dinning. We we're served our meal but, didn't feel special. Different waiter staff everynight. On board entertainment was average. On two the seven shows I saw on a pervious cruise, same show, same entertainers, same material. The show "elements" had the same material, with different entertainers.I feel asleep during the show. The ports of call were good, better then expected. Except for Olympia. very average, not a lot to see. Big pile of rocks. Overall the ship was clean,but in need of repair. Seats in theather were broke.

Shore excursions were pricey. Corfu is the only excursion I would recommend. All of the others can be done on your own, or for a better price. Many other options are available on shore or on your own.Recommend looking before you buy, ship won't tell you everything. Ask staff sometimes they will tell you.Overall I think the cruise was over priced. Ask about the tipping process. The so call tips are not spread as one might assume. I spoke to our cabin steward he told me that he ws not paid any tips from the $24.00 paid daily. I don't know if that was true or not,but I made an adjustment. I paid him myself. I completed a form requesting the money not be taken automatically. I don't know if the waiter staff receive any of the money paid as tips.  Be careful when ordering a drink. You are charged a 15 percent tip on top of the price of the drink,each and every time you buy a drink. I ordered a beer at a lunch counter. Picked up.myself and took it to my table. The waiter,just opened the bottle and gave it to me.,almost $1.00 tip, for a $5.00 beer. Bring your own on board it's less expensive.Don't forget your water, $25.00 for 6 large bottles of water, purchased on shore for around 3 to $4.00 dollars.  Over we had a good time. We are experienced cruisers. Cruising in Europe is very different from the U.S. Food is different,prices are higher and service is reflected by he staff. 

I must say that the staff was wonderful on the cruise. That being said the food was horrible in the dining room chicken looked boiled, the beef brisket looked and tasted like tofu. We ended up eating in the buffet each night for dinner. My daughter and I got bit 6 times by what we think was a spider. They did come in with blue light checking for bed bugs, we told them many times its not bed bugs but they were at least thorough, however we still continued to get bit each night in our cabin. The music was awful, a group called sound bytes ruined every song they sung and every person I spoke to complained about their music. The fact that the ship did not sell duty free alcohol or tobacco is unheard of. Adding 22% sales tax to any jewelry they sold and telling us that we would have to try to get it back at the airport. There were no "fun" things to do by the pool side, it was just music being played over the loud speaker for most of the days. There were a couple of things but that was it. The excursions except for Corfu, which was a rained out disaster were exceptional. Corfu was pretty much a monsoon. We were made to walk through the rain and even with an umbrella we got drenched my feet were squishing then we were made to sit in our wet clothing to watch dancing and eat delicious food but who could enjoy it when we were so uncomfortable cold and wet, this was the excursion Best of Corfu, and we did not get to see all of the items promised on the excursion because of the rain. Our money should have been refunded even though it says rain or shine, it was so bad that the tenders could not dock against the boat, and ended up being quite dangerous for everyone attempting to get back on the ship from the tender.

When debarking from the ship and going to a hotel in Venice, we waited over 40 minutes for a taxi to take us to a tender who took us to the hotel. This too was poorly planned. I/we will never ever sail Norwegian again.

Greek Isles were fantastic, i wish we had more time on land. The ship was clean and the food was good, but not great. The staff was attentive, and the pushing of drinks and games was almost nonexistent, which is refreshing. The excursions were great and the logistics worked like a charm. I am getting a little bored with cruising though and wish for a more. A taste of the Greek Isles was great but I want to experience the Islands more.

We were very impressed with the Green Isle Cruise.  I have to admit, even though we had cruised Norwegian before I was a little apprehensive after reading some of the reviews/posts on Cruise Critic. I know that some are a little more picky than others and that proved to be true.  The food was very good, cabin great (except of some noise....will explain later), the entertainment was wonderful and the itenerery fabulous. Now...about the noise. We started calling customer almost immediately about our neighbors SLAMMING their door...EVERY day, morning (before we got up, of course this woke us up so we had no choice but to get up), afternoon (while trying to rest), and night (while TRYING to go to sleep). And I don't mean once, it would happen three or four times at once like maybe everyone in the room was leaving at the same time, then maybe two minutes later another three or four times. We stopped by the customer service desk several times, etc. We were called but when I called back they acted like WE should stand in the hall and wait for these people to slam the door????????????????? NOT!!!! It did put a damper on our time.  It just seemed like no one cared at all. SO...if anyone expects Norweigian to fix a problem with neighbors, it won't happen.  My husband works very hard and this was a long awaited trip. He doesn't sleep well anyway and to TRY to sleep with someone slamming doors it's unexceptable. This was very disappointing and it seemed like Norweigian totally ignored our complaint.

The cruise was a great experience.  There were alot of activities to fit everyone's preference.  The food was good.  Because the ship had over 50 nationalities, the cruiseline did a good job accommodating the language differences by having multiple announcements in the predominate languages.

Ship was nice. Good service, food was OK to Good ! Reasonable amenities, although we were on a Royal cruise that had 2 surf rider body board wave simulators, 2 rock climbing walls, and a golf simulator!! We would recommend this ship and itinerary. Dubrovnik and Kusadasi were fantastic! Split was nice and Athens is a big dirty city with the Acropolis in the middle of all of it. We were under whelmed in Athens and over whelmed in Dubrovnik and Kusadasi !

We booked this cruise almost a year ago.  There were four couples.  The cruise ship is great!  We truly enjoyed the ship and the free style cruising.  This worked very well for our group.  We really enjoyed the trivia games.  The tennis was fun.  A lot of our group used the exercise equipment and the spinning classes.  Our mini suite was the best cabin we've ever had.  Very much worth the extra money.  Also the 11th deck was close to the action  and the cafeteria.

Best cruise ever. Service, facilities, room, entertainment, absolutely perfect. Can't think of one negative comment. Go on this cruise. The sights you see are incredible.

This is a very nice cruise in September.  The ship is first rate, and the destinations are all beautiful.  When it is really hot, do take advantage of the cable car trip to the top of Dubrovnik.  The restaurant up there is really nice with a terrific view.  The excursions remain very helpful.  Our guide in Athens was very informative.  The Kusadasi excursion in town ended with a demonstration of rug making that will amaze you.  Definitely take this excursion.

The ship, staff, tour guides, NCL excursions were great . The main dining rooms did not have enough variety of food (many repeat items every night) but we enjoyed the free style dining and relaxed atmosphere

All our meals were plentiful and delicious

The ship needed more staff in busy areas for bar service and the free beverage area was only in one area making it difficult to access

Overall the experience was wonderful

We had a great lifetime experience by taking both of our adult kids 2 Grandchildren and our sons girlfriend on the Greek cruise form Venice. We enjoyed each day and every port that we visited. The ship was fantastic with free style dining and activities that all ages could enjoy. 

We were in a triple room. First night bathroom wouldn't flush, the fold out bed came to my knees and my legs hung off. And it was hard as a brick. All throughout the cruise we had to call 2-4 x a day for the toilet . After the 3rd day cplaining about the bed they had an extension and a "

duvet"! Happened once. Day 4 they gave me a mattress. Guest services was a nightmare. Food was poor and redundant. Entertainment was laughable..spa was good..

Our family had a wonderful cruise!  This is the second time on the NCL Jade...what a great ship!  The ship's staff were terrific.  We are already planning our next cruise.

The cruise was great, but the excursions were too short. Although we spent considerable time at each stop, we could have seen a bit more had the tours offered by NCL be more comprehensive. For example, our day in Mykonos included a morning tour (4 hours) without the option of an afternoon tour (extra 4 hours to spend in town). Had NCL combined tours, we would have been able to see or learn a lot more. The same can be said about our visit to Santorini. NCL crew members are always great, but the Art Show was not as pleasant as we had experienced on previous cruises (Art Staff, particularly the auctioneer) were too pushy and a bit condescending. Our first visit to the Blue Garden Cafe resulted in extended wait, only one person to serve all of us, and poorly prepared food. I would do it again, but NCL needs to look into these issues.

I enjoyed our stops but wished I had been given more info on tours. Most stops other than Roma and Pisa you really can just do the hop on hop off busses or other transport. But I felt at the time it was a must too book through the ship which turned out not too be the case. The only other problems I had with the Jade was the quality of food ....it was almost non existential ! I was told they were cooking for the U.K. crowd (even in the two seat down complimentary restaurants )if this is there reasoning behind the bland over cooked food then be prepared too only eat a few items too survive. Or eat when the ship docks. This was NOT our first Norwegian cruise but our first in Europe and we would have LOVED more over all information and help instead of feeling like it was all about the money.