Norwegian Jade Cruise Reviews - Reviews

The cruise started on a sour note when we arrived by train at the Venice St Lucia station. There was a guy carrying the Norwegian Jade sign & he asked us to go to Platform No. 1 where the second guy told us to go back as he was no longer taking NCL passengers. After much back & forth, we finally found we had to walk across a bridge to get a cab or the "people mover" train to go to the cruise terminal.

Once we reached the terminal, the cruise itself  was great - no complaints at all. Suggest everyone gets the Ultimate Beverage Package unless you are a teetotaller.

Some suggestions for improvement:

1. Trivia - get the questions set in advance by a pro quizmaster. Have a set of 30 ready for each session. Train the guys on the answers before starting on the questions - in short do your homework

2. The evening shows are at 730PM and 930 PM. We generally went to the 730 show and had dinner after that. This meant we could not participate in the 830 PM festivities. Suggest the 830 item is moved to 930 PM.

3. When the off-shore excursions are announced in the theatre, use the screen with slides to call the groups and this will give all a current update on screen. Use a laptop and project on the screen.

Cruise rivals more expensive lines. 

Food:  Dining Room food not quite up to par with more expense lines;  but the rest was very comparable.  Almost all service staff very friendly and attentive.  Specialty restaurants offered variety and enhanced offerings.

 Housekeeping:  Awesome staff.  I got towel animals every nite in my interior cabin. Very friendly and efficient with no fault. 

Entertainment:  Very good, particularly aerial performers.  Good variety for 2 week cruise.  Performers in lounges around ship very popular to listen to although may not have had large crowds sitting all the time.  Plenty of activities around ship for varied interests during day.  Movies in cabin available if want/need that.

Gaming:  Casino, Bingo, Deal or No Deal game, raffle tickets...

Shore Excursions:  very good,  multiple offerings for varied interests,  smooth debarkation to bus.  To me, worth the extra money for convenience.

Kids:  the kids were seen in groups here and there looking like they were having a blast and were so cute!  Looks like the kids program is a success.

Overall:  excellent, recommended

My expectations of my cruise were far greatly exceeded! Everything was perfect (food, crew members, ship condition, shore destinations, entertainment)! It's a humbling experience to have crew member's primary focus on you having the best vacation ever! There was not a sour attitude anywhere. I will highly recommend this cruise to my friends and family and I hope to return soon. Thank you NCL and for making this the best vacation ever!

Lisa Holland

The cruise was amazing except for the weather.  The dinning was nice but eating at Alizar and the Asian restaurant were a waste. The food was disgusting and not worth it.  Good thing they were both complimentary or I would have been very disappointed.  I think the time line for Turkey should be longer and less time in Split since there isn't much to do in split.  We felt really rushed in Turkey.  I got sick with a rash breakout and not sure if it was the food or the chemical used in the sheets.  The prices for the photos are ridiculous.  I think if the prices were cheaper, more people will purchase the photos.  We did because I got engaged during this trip and wanted them for the memories.  I will definitely cruise with NCL again.  My room was alway clean, thanks to Jorge and the Chef's Dinner was amazing and at a very reasonable price.  Oh, internet prices are ridiculous and a rip off!!!!! Overall, good experience and we enjoyed our trip.  

Staff and service was all excellent.  Food was very good and balcony rooms were very comfortable to for two people, could accommodate three without too much issue.

The disembarkment from two of the stops was a nightmare that felt closer to cattle herding rather than a vacation.  I'll chalk this up to it being the staff's first cruise of the year.

This was our seventh cruise, second on NCL.  We also have cruises on RC,Carnival, and Princess.  Really enjoyed the whole trip and ports.

The ship was very clean, and the staff was excellent.  Our stateroom attendant was one of the better ones that we have had.

We were quite disappointed in how poor quality the pay restaurants were.  I normally only eat at these restaurants, but by day 5 we switched over to the dining rooms, which had food that was about as good.

Another item I feel the need to warn people about is the tour to Ephesus.  People need to know that the tour to Ephesus that interline offers has a tour guide which, while extremely knowledgeable on the area, is a shill for a carpet company in town.  The people in there are hard-sellers, so be ready to deal (their rugs are beautiful but you should only pay about 20-25% of what they ask, less on more expensive items), or once you see that this portion of the tour is starting, just duck out. 

The itinerary was also great.  While I'm not interested in going back to Split I'm glad I went, and the other ports were fabulous.  If you like martinis, take NCL up on their cheap tastings...the bartender is a real pro.  

All in all, great trip.  I'll sail NCL again.

The embarkation and disembarkation from Venice was very smooth.  The ports of call in Croatia, Piraeus(Athens),Greece and Kusadasi(Ephesus)were learning experiences and easily accessible.

The ship was clean and crew was friendly.  The weather at this time of year was super. The entertainment was excellent.

Terrible services!  My wife suffered food poisoning since day one and the management did  not responded after ccomplaint.  The 2nd complaint days later was acused by an assistant manager that was not their reponsibily and grabbed my wife's shirt and said " i can escort you to see a doctor but you have to pay for it."The restaurants were in slow service: ignored us without even offering water while 4 staffs chatting nearby and ignored us for 15 minutes.  The excursions wewr extremely expensive and not worthy (The lunch included only had pork which mmy wife is allergic to and the service manager said rudely you get what's available.  The ceilings are extremely low so that you always feel cramed and not relaxed!  

My wife and I recently returned from a seven-day cruise on the Norwegian Jade (April 18-25, 2015). We enjoyed our experience very much. Our inside cabin was small but comfortable and everything worked properly. Our cabin steward always had it prepared and we enjoyed the folded-towel animals each evening as well. Food aboard the ship was good in the buffet restaurant, Asian restaurant, and the two main dining rooms. Service in the main dining rooms and the Asian restaurant was good also. The activities were quite well organized and enjoyable, and the cruise itinerary offered one delightful location after the next. All of our shore excursions were very good, and we were quite lucky with the weather as well. I would rate the ship and its crew on a par with Royal Caribbean, and it's overall ambience superior to that of Carnival. Celebrity is perhaps a half notch above NCL,  but for this trip, the choice of dates and itinerary made the difference in our choice of cruise. We were very pleased with NCL and the Norwegian Jade. 

This was a family vacation for us. We have cruised with Norwegian before but this was by far the best cruise we have had with this line. The cruise staff was fun, friendly, they made us feel like part of their family.

The food was great in the Lido.

The restaurants need more vegetarian variety

The Element and the acrobatic couple were the best

the room, excellent, Peter did an awesome job, Thank u very much, Frank

I have been on 3 Norweigian ships,,,the Star, the Sun, and now the Jade. I must say Jade was the best of the three but that's not saying much....food on their ships are second rate at best.  If their buffet,and some of the pay resturants were on land, they would be out of business in short time.  most local resturants anywhere I have traveled have better selection, and quality of food than Norweigian has. Bar service is predominately slow. Cabins are fine and ship was clean....two days we had no hot water in the morning.  I don't care what their chefs learned in culinary school they need to get some real people to show them how to cook some of the local favorites from different parts of the country.  On Jade the steak restaurant was  good as was the Brazilian  restaurant. But , all three ships I have been on were very lacking in the buffets. We have been on several HA ships as well as several of Carnival ships and find them better.

Ports of call were good, and the shore excursions were great!  It was the first cruise I've EVER been on where the food underwhelmed me in the main dining rooms.  Even the room service menu was underwhelming.  This was my 4th Norwegian cruise, but the food just wasn't great, and other guests were talking about it as well.  Staff was wonderful!  Service was great!  Cleanliness was superb.  Would think twice about repeating a cruise on this vessel.  Have been on several other cruise lines, and NEVER had an issue with food.  It's always been excellent.  The entertainment was top notch, and recommend the shore excursions.  The cruise was a wonderful experience, but the best food we had was when we went ashore and in a couple of the specialty restaurants.

i have been to Rome ,,,Naples...Athens ,,,, ephious two times before this trip

but never to istanbul ...... istanbul was fantastic so clean so many historic things to see and so many things to do

Norwegian jade  cruise ship was a extremely good experience

it had better entertainment than Celebrity and Holland America cruise lines and was very customer friendly with its ship lounge and activity areas it didnt have the upscale facilities of Celebrity or some other cruise lines like cloth towels in public restroom but who cares it have a more freindly layout and active and fun areas and great food if you do the specialty restaurants better than other cruise lines

only 2 negatives very small stateroom bathroom smallest i have had in 14 other cruises and very crowded buffet eating area probably because they offer more variety than other cruise line

other than that Norwegian jade cruise ship was super

We took this cruise with our two kids ages 4 and 7 and really enjoyed ourselves. This was our second time cruising with Norwegian. Our kids loved being at the Splash Academy and the staff there do a really great job with the kids. We highly recommend you get the dining and beverage package, it is worth it to dine at the specialty restaurants. We did not give this cruise 5 stars due to the entertainment being not what we expected. We thought the entertainment on our previous Norwegian cruise was better.

The destinations for the cruise are amazing, with deep traditions and beautiful cultures.

The cruise itself was excellent. The crew was awesome from the kitchen staff, to the porters and the staff handling kid activities.

I highly recommend that you take the plunge and book a cruise on the Norwegian Jade.

Staff were coughing on the restaurant, therefore, passengers got sick. by the end of the cruise there were too many people coughing. We notice the AC ducts were not clean and rooms smell like dust were in the air. The carpet in hallways and rooms smell like dust too. 

I got intoxicated with the food I ate at the last dinner on the cruise and like at 3am I woke up with my face swallow, my husband went with me to look for the doctor and the nurse told me if I was ready to pay $200 plus medicine, the doctor will see me. Even though I was like that because the food was bad, the people at the cruise took no responsibility of it or have any courtesy to evaluate what happened. 

That ship with all the sick (coughing) staff and passengers shouldn't kept going straight from one trip to the next one without taking care of what was going on with the health of staff and passengers.

Not a big fan of the freestyle dining. Seems crowded with to much continual coming and going. Buffet variety of food was a little disappointing. Cabin was great. Service was very good.

My husband and I just returned from an 11 day Western Mediterranean cruise in NCL Jade.  We loved the itinerary and the ship itself.  We highly recommend this cruise.

The only saving grace regarding this cruise was its itinerary and price. Otherwise, this rating would be much lower. Eight stops over an 11-day time period with only two days at sea was extraordinary. Although, there were some stops that were much better than others which is typically the case. The service aboard the Jade, and in particular in the main dining areas, was lacking.  This is the direct result of an organizational change that has removed the Head Waiter from a previous team of three and replaced them with another Maitre D'.  Thus, the service team has been reduced to a team of two with the same amount of tables.  Many times, drinks from the bar were delayed, in addition to the wait staff not being able to spend personable time in getting to know their staff.  If you do happen to find a good waiter or waitress make sure that they are requested every time that you attend dinner.  In our case, we requested Maddlyn Padilla in the Grand Princess dining area who was EXCELLENT. In addition, the execution of ship policies was extremely inconsistent at the different bars. We had the Ultimate All You can Drink package in which case only one drink at a time could be ordered on a ship card at a time whereas at other bars they honored up to four drinks for our entire group at a time.  Instead of disputing the inconsistent use of the rules, we simply agreed to whatever was requested by either the bartender or the waiter.  The ships' on board was poor.  We only attended four of the evening's shows in the Stardust Theatre the entire cruise.  The best show of all was the Tenors of Power which is not to be missed.