Norwegian Jade Cruise Reviews - Reviews

I traveled with my teenaged daughter and we had a wonderful time.  The ship was lovely and the service was outstanding.  Ideally, I would try to go a little earlier in the year, even late spring, to avoid the heat.  

I also highly recommend booking through SkyMiles Cruises. Our representative, Kimberly, did an excellent job and also followed up to make sure that we did not have any last minute changes.  I would definitely book through SkyMiles Cruises again.

As experience cruisers, we were overall satisfied with the entertainment and food selections.  Cabin was very comfortable.  Bathroom was very spacious.  Love the fact that the shower had doors. Service people were lovely. Unfortunately we experience several problems during our stay on the Jade.  We had Cabin noise that was due to workers on the 12th deck placing lounge chairs down in the mornings.  Plumbing noise all night long along the outer wall of the cabin (11078) not typical bathroom noise.  Travel agent signed us up for dinning an soda package but we wanted the bar instead of the dinning package.  It told NCL until Wednesday to rectify the problem. Bar service at the pool side was lacking.  We had to get our drinks several times.  Especially on deck 13.  The need for Reinforcing underage at the spinnaker or any 18 and over lounge should be done by someone standing at the entrance checking ID.  

Food was great, good variety in both dinning rooms and buffet.

Service in dining rooms and specialty restaurants was in need of improvement.

Entertainment was very good.  Ports very good.  Pool crowded and to small  for the amount of passengers.  Overall great cruise for the price good value.

I would rate cruise a 3.9 on a scale of 5.0.

The 7-day cruise to the Greek Islands was outstanding.  We had a wonderful time and our 9 year son loved it (his second cruise).  Even though the Jade is an older ship then the Epic (our last ship), the rooms were nicer and the bathrooms much larger.  Santorini and Myknos were our two favorite islands (easy to explore on your own, don't buy the NCL tour packages).  Highly recommend the specialty dining and beverage package. 

First cruise, good trip - cruise package - speciality dining, ultimate beverage and onboard credit. Staff was good overall - polite and courteous.  Unfamiliar with how baggage is handled during embarkment and disembarkment.

We really enjoyed the cruise and our Penthouse stateroom but the destination of Greece is probably not at its best at the current economic climate. Difficult to obtain euros when you are at port and everything was a bit tired. People were lovely but a little on the desperate side, understandably, for your patronage.

The ship was VERY nice.  The food was mostly good with a great variety. The entertainment was basic to poor.  If you're not traveling with a group you need to make friends quickly as there is little to do but dance or watch poor entertainment.  The crew was mostly helpful, eager to get things right after making a mess of things several times. Meals were cooked to order but often served to the wrong people at the table. Service was either great or they forgot you were sitting at the table. Nothing in-between.  That's why you need friends on this cruise, to entertain yourselves and to laugh things off. Ports are very interesting and with friends a lot of fun.

Ship staff could not have been nicer or more accommodating. Excellent entertainment.  Cabin steward was excellent, very clean room and friendly.  Selection of entries at dinner could have been better.  They provided an adult pool and hot tubs which was nice.  This was the first cruise I've been on that provided enough chaise lounges that there were not any problems with people saving them. 

Although the food was not was good as I expected, in a couple of dining rooms the food was what you would expect of a mid to high priced restaurant. Again, a couple of the singing entertainment was very good, but most was mediocre to not the kind of music to lighten up a party.

The stage entertainment was very good.

I still would recommend the cruise to friends. 

Traveled for honeymoon/ birthday and neither was recognized by the ship or staff.  Stayed in a suite and requested hypoallergenic pillows in advance of cruise.  Upon arrival I was told only down were available as my advanced request was not a priority (why offer a pillow menu at all?).  Very limited options for vegetarians (salad or pasta only) nothing inventive.  Suite came with butler service, but it did not exceed normal service on any other cruise.  Cruise needs updating.  Penthouse suite with extended balcony only came with one lounge chair.  Drink service at bars and by pools was non-existent.  

Overall a very nice ship.  Good ports, not too many days at sea, excellent attentive staff and a good value for the money.  The ship did show some signs of wear and tear and some parts of the ship could definitely be upgraded, but the staff made up for the negatives with their cheerful attitude and excellent customer service.  The menus in the restaurant were just OK, nothing fancy.  Was a little disappointed to not see any lobster in the main dining room and also we had a pay an additional fee on top of the additional fee to enjoy it at the French Restaurant.  Aside from that, the food was pretty good.

We had a great experience on the Norwegian Jade.  The staff was friendly and helpful.  My children enjoyed Splash Academy so much that they wanted to stay all the time.  They really enjoyed Twinkle, one of the counselors the best.  We definitely enjoyed the freestyle dining option, which was different from our other cruise experiences.  My only regret is that I didn't get lobster as an option in the regular dining experience only in specialty restaurants.  This was a very small regret.  Other than that it was truly enjoyable experience.  We would cruise with Norwegian again.  Truly a trip worth taking with the ports that you get to experience. 

This was my first cruise, so I have nothing to compare it to. I would say the very best thing about this cruise was the fantastic staff on the ship. Every single person was friendly and hospitable and helpful and kind.  The shipboard amenities were great and I love the spa.  I will say that I might not have liked it as much if we hadn't had the dining package. I am not a fan of big, noisy crowded rooms.  We ate in the main dining room for lunch several times and it was charming. But, the one evening we at there, it was noisy and busy. I wouldn't have liked eating there every night. Also the food varied in the speciality restaurants.  Cagney's was wonderful. We ate there twice both were "oh, wow" moments.  Even the vegetarian in the group liked it best (yes, a vegetarian liked the steakhouse!) because it was the only restaurant with a full vegetarian menu.  Moderno's was also great.  But, La Chuchina and Le Bistro were just okay.  The music and entertainment was impressive!  So many incredibly talented people and music everywhere. All in all, it was a great experience and I would consider cruising again because of it. 

This is our second time with the NCL. We like the free style of cruising, the food, the service and non-commercial atmosphere.

We are not impressed with quality of tours for the price. The cabin was not very comfortable for 3 people, it was too small. The art auctioneer on this particular cruise (Will) was not very nice.

One of the highlights of this cruise over any other port city was the departure and arrival in Venice.  The boat circles the main island with incredible views!  That was such an unexpected bonus!  The ship itself is very well maintained (a little bit dated decor) and the staff was great!  Late in the week a lot of them were going on break and new staff coming on, so there was some transition there.  We have cruised other lines before, this was our first experience with Norwegian and it was really good.  The ports were fantastic and we'd highly recommend the cruise line, and the itinerary.  It would be even better if we didn't feel like there were so many extra charges everywhere.  For example, we did not purchase any beverage packages (we try to avoid sodas), and were very curious beforehand if we'd have anything at all to drink.  It all worked out fine, but between that, charges for video games that 12 and unders can access, and various other service charges--> it all seems to be NON all-inclusive and somewhat misleading.  I understand that's pretty par for the industry, but still a bit off-putting. Our cabin stewards were excellent, I'd love to know how much of the daily service fees (12.95 per person per day x7) actually reach the staff, as THEY are the ones who really make or break the cruise experience.  We are so thankful for them!  The only excursion we did was in Ephesus and the tour guide there was amazing. The rest seemed to be at a high premium price, and we and our 4 kids navigated just fine without the convenience and high fee attached.  It's very easy to spend many times the cruise price onboard so you have to be cautious. 

It was a good trip over all. The food was great as well the staff. That is all I can say for right now. fdffddfdfdfdfdfdfdfdfdfdfdfdffdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdf

The cruise was fantastic!  All four stops were totally "different" from each other --and all beautiful in a unique way.  The fact that the cruise begins in Venice allows for another fantastic opportunity.  We couldn't be more pleased.  

This was the second time we had been on the Jade (different ports) and it has been updated since our last cruise.  Great quality all the way around.  

This was our 1st cruise....and our honeymoon! We loved it......the staff was superb and some of the nicest people you could ever be with on vacation. The food was also very good....we didn't buy the upgraded food package but were very happy with the complimentary choices. We stayed in a cabin with a window....i think next time we will splurge for a room with a balcony and a little more space. Other than being small, the room was very nice, nicer than we expected! The cruise stops themselves were great! We especially loved Santorini & Mykonos.

We had a pleasant surprise and time in our cruise with Jade. I was expecting an average food and service in Jade because of my previous trip with Epic but lo and behold buffet food was better, room housekeeping is excellent as in Epic and some of the entertainment is quite good, to mention 'Shout Out' is exceptional. Jade is considered mid-size compared to Epic and thus manning and managing the ship is more efficient. From embarkation to disembarkation, traffic went on smoothly and efficiently. Seating in the buffet for both ships can be full at times especially at breakfast but you can sit in 'Cucina', an adjacent restaurant. Besides all restaurants serve breakfast if you want to avoid crowds. The Suckling Pig and Paella were excellent in the launch pool area.

I also had a trip with Celebrity cruise. Jade's main buffet at dinner time has a variety of 'theme' of food, 'Indian, 'Greer', etc. something to tap at dinner time, just like Celebrity.  There are complimentary restaurants at Jade, Grand Pacific, Alizar and Jasmine. Jade compared to the sit-in meals with Celebrity, the latter, Celebrity,  is rated 5-star to 3-4 star with the former.

The waiting service and housekeeping are excellent for all the ships mentioned.

The destination ports are all worth the visit. Breath taking views in Dubrovnik and fascinating ruins in Acropolis and Ephesus.

Let me mention and thank these guys who went out of their way or have done excellent job on what they are doing: Archie Achibald, daily morning orientation help in planning our day's activities and itinerary. Jorge al Deck 9 adept housekeeping, Alma's smile greeting at Jasmine Garden, Alan's waiting at Alizar, Rose Ann Genario's excellent waiting at buffet and Alizar and Alex Pagtagnan's stopping to converse with us.

All personnel in the main reception were also very helpful.

The ports we visited were awesome. The staff on the ship was great for the most part. The food was okay in most restaurants, and very good at Le Bistro. We had the ultimate dining and drink packages. It was hard to get a reservation in the specialty restaurants for the dining package. I did not understand how you could get a $10 adult beverage with your drink card, but could not get a $1.75 cup of coffee.

We had an issue with the bingo game and the "new" staff member. Overall the cruise was good.