Will NEVER use BJ's for travel ever again

Norwegian Getaway Cruise Review to Europe - Western Europe

Cruises: 7+ cruises
Review: 1
Helpful Votes: 26

Overall rating:

2.3 out of 5
Verified Review
Norwegian Getaway

9 Night Europe: France Spain & Belgium (Southampton To Lisbon)

Sail date: August 08, 2023

Ship: Norwegian Getaway

Cabin type: Suite

Cabin number: 14766

Traveled as: Couple

Reviewed: 1 year ago

Review summary

travel agent dissappeared after collecting her commission apparently. We could not get ANY other travel agent to call us back. We could not change flights. Due to booking connecting flights we NEVER got our luggage the ENTIRE trip. Sure, we had travel insurance that SHOULD have helped cover costs of buying clothes but associated insurance agent was at first only a recording and then was an elderly lady who could only recite the verbage on a flyer so no help. They then pointed us to the airlines for claims which took about 2 months. Oh, and due to the ports being a ways away from the ship we could not just walk into port and buy ...ANY clothes or even underwear until the 3rd stop and then we took a tour and had to separate from it for 30 minutes to find a clothing store. Onboard clothes are ONLY the cruise stuff so we essentially LIVED in "Hooked on Cruising" sweat pants, T's and Polo's for the ENTIRE cruise. We will NEVER book travel with ever again. Oh, and those BJ's credits we were supposed to get... nope, never saw then so we cancelled our membership as well.

Embarkation

1 out of 5
The cruise itself was a disaster due to never getting our luggage

Ship experiences

Food and Dining

2 out of 5

Onboard Activities

2 out of 5

Entertainment

2 out of 5
The solitary standout was the 6th floor music bar as the on-board band did an AWESOME job with their tribute to Fleetwood Mac

Service and Staff

2 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

Do NOT let the travel agency book your flight in on the SAME day as departure. We never did get out luggage the ENTIRE cruise. Our sale reps went AWOL and we could NOT get in touch with "insurance" company

Ports of call

Southampton (London), England

1 out of 5

Rotterdam, Netherlands

2 out of 5

Le Havre (Paris), France

2 out of 5

Le Verdon-Sur-Mer (Bordeaux), France

3 out of 5

Bilbao, Spain

4 out of 5

La Coruna, Spain

2 out of 5

Vigo, Spain

2 out of 5

Lisbon, Portugal Did not visit port

BJs booked us to fly out the same day as we departed the ship so could not tour anything. Could not reach out BJs travel agent nor ANY other BJs travel agent prior to boarding so were stuck leaving WITHOUT EVER having received our luggage for the ENTIRE trip. We will NEVER EVER use BJs again for travel!

Disembarkation

1 out of 5
Was this review helpful? 26

11 Comments

Cruisers4Lyfe     3 months ago

Thanks for sharing

v3cruiser    1 year ago

Wow. What an itinerary. Not cruise lines fault you didn't get your luggage.

trhodes722    1 year ago

This is why I don't use travel agents. I don't understand why you rated the cruise line so low. They didn't arrange your travel or lose your luggage.

Gwbigdog    1 year ago

Oops sorry 😞 thanks

karlgrgurich    1 year ago

So sorry for your experience. That’s awful

javawoody    1 year ago

Appreciate you sharing your experience

RetiredRay    1 year ago

Another subsidiary of World Travel Holdings.

bubbles60    1 year ago

It sounds like a wonderful itinerary.

AuntPinkie    1 year ago

Appreciate your details. Sorry you had this problem. Hope you can do this trip again without using this travel agency.

LadyBugT    1 year ago

One should never book a flight coming in the same day as the ship departs. I do not know what TA (Travel Agent) would do such a thing. That TA MUST have been a new TA, with little to none experience. Always pack a carry on with at least 2 pairs of underwear in it for all travel that consists of flying. It would have been helpful to have watched some YOUTUBE videos pertaining to cruising b4 you booked your cruise. Just saying....🤷🏽‍♀️

cruising2004    1 year ago

Sorry to hear of your experience. TA’s get their commission after you have traveled.

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