even laundry item missing none action from ship side

Norwegian Getaway Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 0

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (Miami Roundtrip)
Sail Date: May 01, 2016
Cabin Type: Suite
Cabin Number: 16128
Traveled As: Family (older children)
Reviewed: 1 year ago

We book with

On 2016/2/9 and Pay

confirmation#;40098742

departs;05/01/2016

cruise itinerary;7night Western Caribbean(Miami roundtrip)

cruise line/ship: Norwegian Cruise Line- Norwegian Getaway

Stateroom :16128(Accessible Room)the Haven suit

When we checked in on 04/28/2016 they gave us state room:15126 even though we reserved room 16128.

After complaining 5/1/2016 wait for 2-3 hours, they gave us the down-graded State room: 13106(Accessible Room) saying we canceled the reservation once even though that never happened.

they give onboard credit $25/state room by SKYMILES

The concierge never gave a valid reason on why our reservation was changed.

finally they give additional $342.82 onboard credit, but we are not satisfied with that arrangement.

 

Food and Dining

3 out of 5

Onboard Activities

1 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
automatically they change to cabin no.15126,even the wheelchair can not go in,after claim for more than two hours they give the cabin no.13106
3 out of 5
3 out of 5
3 out of 5
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