Norwegian Getaway Cruise Review to Caribbean - Western

Contributor Level: Purser

7+ cruises


Helpful Votes

2 out of 5

even laundry item missing none action from ship side

Sail Date: May 01, 2016

Reviewed: 1 year ago

Traveled As: Family (older children)

Room Type: Suite

We book with

On 2016/2/9 and Pay



cruise itinerary;7night Western Caribbean(Miami roundtrip)

cruise line/ship: Norwegian Cruise Line- Norwegian Getaway

Stateroom :16128(Accessible Room)the Haven suit

When we checked in on 04/28/2016 they gave us state room:15126 even though we reserved room 16128.

After complaining 5/1/2016 wait for 2-3 hours, they gave us the down-graded State room: 13106(Accessible Room) saying we canceled the reservation once even though that never happened.

they give onboard credit $25/state room by SKYMILES

The concierge never gave a valid reason on why our reservation was changed.

finally they give additional $342.82 onboard credit, but we are not satisfied with that arrangement.


Cabin / Stateroom
automatically they change to cabin no.15126,even the wheelchair can not go in,after claim for more than two hours they give the cabin no.13106
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Children's Programs
Service and Staff
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