even laundry item missing none action from ship side

Norwegian Getaway Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 17

Overall rating:

2 out of 5
Verified Review
Norwegian Getaway

7 Night Western Caribbean (Miami Roundtrip)

Sail date: May 01, 2016

Ship: Norwegian Getaway

Cabin type: Suite

Cabin number: 16128

Traveled as: Family (older children)

Reviewed: 8 years ago

Review summary

We book with

On 2016/2/9 and Pay

confirmation#;40098742

departs;05/01/2016

cruise itinerary;7night Western Caribbean(Miami roundtrip)

cruise line/ship: Norwegian Cruise Line- Norwegian Getaway

Stateroom :16128(Accessible Room)the Haven suit

When we checked in on 04/28/2016 they gave us state room:15126 even though we reserved room 16128.

After complaining 5/1/2016 wait for 2-3 hours, they gave us the down-graded State room: 13106(Accessible Room) saying we canceled the reservation once even though that never happened.

they give onboard credit $25/state room by SKYMILES

The concierge never gave a valid reason on why our reservation was changed.

finally they give additional $342.82 onboard credit, but we are not satisfied with that arrangement.

 

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

1 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
automatically they change to cabin no.15126,even the wheelchair can not go in,after claim for more than two hours they give the cabin no.13106

Ports of call

Miami, Florida

3 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

3 out of 5

Belize City, Belize

3 out of 5

Costa Maya (Mahahual), Mexico

3 out of 5

Cozumel, Mexico

3 out of 5
Was this review helpful? 17

1 Comment

mande09    8 years ago

I had a reservation randomly canceled as well! I'm a tad nervous to cruise with Norwegian. This will be your first time with them!

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