DISAPPOINTING

Item: Norwegian Gem
Rating: 3
Author: thebensens

Norwegian Gem Cruise Review to Caribbean - Eastern

thebensens

Contributor Level: Second Mate

Cruises: 7+ cruises

Reviews: 7

Helpful Votes: 209

Overall rating:

3 out of 5

Verified Review

11 Night Eastern Caribbean (New York Roundtrip)

Sail date: December 22, 2022

Ship: Norwegian Gem

Cabin number: 14512

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

NEVER AGAIN We have this ship booked for February and are trying to transfer to another ship. We are frequent Sapphire guests on NCL and have loved the Gem before, but it is time to get her a facelift and staff her appropriately. They can sell her but will continue to get bad reviews for the ship and the company. we heard them all over the ship. Very disappointing cruise!

Embarkation

3 out of 5

Trouble with internet!

Ship experiences

Food and Dining

2 out of 5

Took forever to have a meal which was not as tasty as usual for the Gem

Onboard Activities

2 out of 5

Too many people onboard, too few crew to assist,

Entertainment

3 out of 5

Christmas show was fun, skip the hypnotist!, a bore! the usual stuff!

Service and Staff

3 out of 5

NOT ENOUGH STAFF

Ship Quality

1 out of 5

Big leaks in hall of Haven left blowers to try to dry it, crew spent 3 days in out room trying to find leaks, fix sliding door wobble, get the heat to work, never fixed anything adequately, we froze for 3 days in coats and under the covers stuck in NYC!!!!!! Ship needs drydock!

Cabin / Stateroom

1 out of 5

Constant tap in walls of both bedrooms, had to unplug the hallway blowers to try to sleep, they NEVER FIXED! They tried to fix sliding door wobble but it wobbled a few days after the fix!