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DISAPPOINTING

Norwegian Gem Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Reviews: 7
Helpful Votes: 260

Overall rating:

3 out of 5
Verified Review
Norwegian Gem

11 Night Eastern Caribbean (New York Roundtrip)

Sail date: December 22, 2022

Ship: Norwegian Gem

Cabin number: 14512

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

NEVER AGAIN We have this ship booked for February and are trying to transfer to another ship. We are frequent Sapphire guests on NCL and have loved the Gem before, but it is time to get her a facelift and staff her appropriately. They can sell her but will continue to get bad reviews for the ship and the company. we heard them all over the ship. Very disappointing cruise!

Embarkation

3 out of 5
Trouble with internet!

Ship experiences

Food and Dining

2 out of 5
Took forever to have a meal which was not as tasty as usual for the Gem

Onboard Activities

2 out of 5
Too many people onboard, too few crew to assist,

Entertainment

3 out of 5
Christmas show was fun, skip the hypnotist!, a bore! the usual stuff!

Service and Staff

3 out of 5
NOT ENOUGH STAFF

Ship Quality

1 out of 5
Big leaks in hall of Haven left blowers to try to dry it, crew spent 3 days in out room trying to find leaks, fix sliding door wobble, get the heat to work, never fixed anything adequately, we froze for 3 days in coats and under the covers stuck in NYC!!!!!! Ship needs drydock!

Cabin / Stateroom

1 out of 5
Constant tap in walls of both bedrooms, had to unplug the hallway blowers to try to sleep, they NEVER FIXED! They tried to fix sliding door wobble but it wobbled a few days after the fix!

Ship tip

DON'T

Thumbs up

Ports of call

New York, New York Did not visit port

STUCK IN NY X3 DAYS
Thumbs Up

Puerto Plata, Dominican Republic Did not visit port

STUCK IN NYX 3DAYS
Thumbs Up

San Juan, Puerto Rico Did not visit port

STUCK IN NY X3 DAYS
Thumbs Up

Charlotte Amalie, St. Thomas

5 out of 5

Philipsburg, St. Maarten

5 out of 5

St. John's, Antigua

5 out of 5

Tortola, British Virgin Islands

3 out of 5
ONLY THERE FOR HALF DAY, NOT ENOUGH TIME TO DO ANYTHING
Thumbs Up

Disembarkation

5 out of 5
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10 Comments

Cruisers4Lyfe     6 months ago

Thanks for sharing
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atalis    1 year ago

1960cruiser: The ship was full. My friend, who went on this cruise with us, had a problem with their room and asked to be moved but told that the ship was completely booked and they didn't have a room to move them to. Which is not surprising for a Christmas/New Year cruise I guess.
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Ship2Shora    1 year ago

Yikes!
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javawoody    1 year ago

Appreciate your comments
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brucem123    1 year ago

I 2nd that DRY DOCK
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1960cruiser    1 year ago

Did you ask to be moved to another cabin? If not, then that's on you. I just came of the Emerald Princess, and I had a great cruise, with only one issue with the Crown Grill staff who needed retraining on customer service. It sounded like you were in the Haven, maybe sold out, but still ask.
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CruzeFan    1 year ago

Many of the cruise lines have not completed cosmetic issues due to the cost. Cruising during Christmas will always be crowded.
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Gwbigdog    1 year ago

Oops sorry 😞 thanks
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WhippetMum    1 year ago

Wow! Definitely sounds like this ship needs a refit.
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RetiredRay    1 year ago

Wonder what happened here? Earlier trips did not have this many issues.
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