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Disappointment at its best

Norwegian Gem Cruise Review to Caribbean - Southern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 52

Overall rating:

1.9 out of 5
Verified Review
Norwegian Gem

10 Night Southern Caribbean (New York Roundtrip)

Sail date: November 22, 2019

Ship: Norwegian Gem

Cabin type: Inside

Cabin number: 10157

Traveled as: Family (young children)

Reviewed: 5 years ago

Review summary

I will not recommend this cruise, the Capitan decided not to stop at St. Thomas we were at sea for over 3 days and arrive late to the port. There was very poor announcements. Over all I am very disappointed with The Cruise line and the way the cruise Capitan manage.

Embarkation

1 out of 5
no issues walking in

Ship experiences

Food and Dining

1 out of 5
The food was poor the same type of food all days.

Onboard Activities

1 out of 5

Entertainment

3 out of 5
The show were good

Children's Programs

1 out of 5
The academy was poor

Service and Staff

1 out of 5
There was no help at all, our steward was the only good thing we had

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
The steward we had made everything possible for my family to be comfortable.

Ports of call

New York, New York

1 out of 5

San Juan, Puerto Rico

3 out of 5

Basseterre, St. Kitts

3 out of 5

Castries, St. Lucia

3 out of 5

St. John's, Antigua

3 out of 5
Beautiful Island
Thumbs Up

Charlotte Amalie, St. Thomas

1 out of 5
We did not go to this port
Thumbs Up

Disembarkation

1 out of 5
A nightmare, the line ought to do better on this because is almos everytime we sail is the same
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4 Comments

TheSnoMan    5 years ago

Do not second guess Captain. They are responsible for your safety and ship too and when conditions are not right they while not dock. A ship can take care of itself pretty good at sea under power but not in port.
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CruzeFan    5 years ago

Ports are missed across all cruise lines for a variety of reasons - weather, mechanical , medical, political issues, etc. The Captain’s priority is always the safety of the passengers, so I wouldn’t second guess his decision.
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bobduck1993    5 years ago

What was wrong with the port's of call that you had?
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Cruiserike0322    5 years ago

Sorry for your experience
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