My Gem Experience

Norwegian Gem Cruise Review to Caribbean - Southern

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 37

Overall rating:

3.4 out of 5
Verified Review
Norwegian Gem

10 Night Southern Caribbean (New York Roundtrip)

Sail date: November 22, 2019

Ship: Norwegian Gem

Cabin type: Balcony

Cabin number: 10078

Traveled as: Couple

Reviewed: 2 years ago

Review summary

This was my first Cruise on the Norwegian line and it will be my last. I will go back to Royal Caribbean for my next cruise. On Royal, the I seem to have a better experience all around.

Embarkation

5 out of 5
The process to get the trip started was wonderful! Easy and quick!

Ship experiences

Food and Dining

3 out of 5
The main dining room food was okay. I expected a larger choice of main entrees; the specialty dining rooms were great. The Teppanyaki was the best! The buffet food had a good taste but always COLD no matter what time we got there or what we ate!

Onboard Activities

2 out of 5
Bingo - Overrated and way too expensive.

Entertainment

3 out of 5
The shows were good

Children's Programs

Did not bring any children

Service and Staff

5 out of 5
The staff was always smiling and friendly.

Ship Quality

3 out of 5
Most of the ship was good. There were a few places that were hard to get to and you had to go through cabin hallways to get to them.

Cabin / Stateroom

2 out of 5
I thought, through experience with other cruise lines that the room was too small, not even room for a small nightstand on both sides of the bed, but liked the size of the shower.

Ports of call

New York, New York

3 out of 5
It was easy to process through.

San Juan, Puerto Rico Did not visit port

Did not get off ship.

Basseterre, St. Kitts

4 out of 5

Castries, St. Lucia

5 out of 5
Love St. Lucia. Our husbands went on a Segway excursion and we did the Trolley Tour.

St. John's, Antigua

4 out of 5
We did a beach excursion. The beach was clean and water nice.

Charlotte Amalie, St. Thomas Did not visit port

We were called back home due to weather in the U.S. Second time I have missed St. Thomas on a cruise.

Disembarkation

1 out of 5
Not going to St. Thomas, we assumed we would get into NY easy. Our paperwork stated arrival time as 10:00 am. However, the ship slowed down and did not completely dock until about 11 and then an issue with customs. We were not able to disembark until NOON and we had a train to catch at 12:35 at Penn Station. We took our luggage with us so that we could be one of the first off the ship. We were informed that we had to be out of our rooms by 9:30 am and the caption kept getting on the intercom asking us to not congregate at the Atrium or any of the Lounges. Where were we supposed to wait??? Anyway, the people taking their luggage were not able to disembark NOON. Some even missed their connections to get home. From the time we went down to wait to disembark 8:00 AM, until we finally got clearance to get off the ship, we were left for the most part, not knowing why it was taking so long. Luckily, our Train was delayed and we made it home. during our wait in the Bliss Lounge from 8 - NOON no staff member came in to see if any of us needed anything, even WATER!! It was the worst experience I have ever had disembarking a cruise ship. This was my 1st cruise with Norwegian but my 5th cruise.
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