Nice until Disembarkation

Norwegian Gem Cruise Review to Caribbean - Southern

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 19

Overall rating:

3.9 out of 5
Verified Review
Norwegian Gem

10 Night Southern Caribbean (New York Roundtrip)

Sail date: November 22, 2019

Ship: Norwegian Gem

Cabin type: Inside

Cabin number: 8634

Traveled as: Couple

Reviewed: 2 years ago

Review summary

First time on NCL, but we're done with cruises for a while based on this last experience. Not the worst one we've been on but the disembarkation process was terrible and ruined the whole trip.


5 out of 5
Very easy and accessible cruiseport.

Ship experiences

Food and Dining

3 out of 5
Food was just ok, same with drinks. I swear they water the drinks down.

Onboard Activities

3 out of 5


4 out of 5
Very talented entertainment team.

Service and Staff

4 out of 5
Loved our stateroom attendant and most of the other service staff. Some waitstaff were a little cold.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Although we were above the nightclub, we barely heard anything.

Ports of call

New York, New York

5 out of 5

San Juan, Puerto Rico

5 out of 5
Love the culture and food.

Basseterre, St. Kitts

3 out of 5
Not much to do but a nice port to walk around.

Castries, St. Lucia

2 out of 5
Boring, not much to do and the locals were not friendly.

St. John's, Antigua

5 out of 5
Beautiful beaches.

Charlotte Amalie, St. Thomas Did not visit port

Missed the port due to weather.


1 out of 5
If I could rate negative stars I would. By far the worst disembarkation experience I've ever had cruising. We were late getting into port even though we missed one port of call, then we were stuck on the ship for another 2 hours with no communication. This will be my last cruise for a while.
Was this review helpful? 19


Leave a comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other reviews of this sailing