Nice until Disembarkation

Item: Norwegian Gem
Rating: 3.9
Author: mjacobson045

Norwegian Gem Cruise Review to Caribbean - Southern

mjacobson045

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 43

Overall rating:

3.9 out of 5

Verified Review

10 Night Southern Caribbean (New York Roundtrip)

Sail date: November 22, 2019

Ship: Norwegian Gem

Cabin type: Inside

Cabin number: 8634

Traveled as: Couple

Reviewed: 5 years ago

Review summary

First time on NCL, but we're done with cruises for a while based on this last experience. Not the worst one we've been on but the disembarkation process was terrible and ruined the whole trip.

Embarkation

5 out of 5

Very easy and accessible cruiseport.

Ship experiences

Food and Dining

3 out of 5

Food was just ok, same with drinks. I swear they water the drinks down.

Onboard Activities

3 out of 5

Entertainment

4 out of 5

Very talented entertainment team.

Service and Staff

4 out of 5

Loved our stateroom attendant and most of the other service staff. Some waitstaff were a little cold.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Although we were above the nightclub, we barely heard anything.

Ports of call

New York, New York

5 out of 5

San Juan, Puerto Rico

5 out of 5

Love the culture and food.

Thumbs Up 0

Basseterre, St. Kitts

3 out of 5

Not much to do but a nice port to walk around.

Thumbs Up 0

Castries, St. Lucia

2 out of 5

Boring, not much to do and the locals were not friendly.

Thumbs Up 0

St. John's, Antigua

5 out of 5

Beautiful beaches.

Thumbs Up 0

Charlotte Amalie, St. Thomas Did not visit port

Missed the port due to weather.

Thumbs Up 0

Disembarkation

1 out of 5

If I could rate negative stars I would. By far the worst disembarkation experience I've ever had cruising. We were late getting into port even though we missed one port of call, then we were stuck on the ship for another 2 hours with no communication. This will be my last cruise for a while.

3 Comments

clferr 5 years ago

There was a problem with which dock they were going too. Due to storms in the area we missed the last port. Getting off in NYC is not like that at all!

Thumbs Up 0

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Cruiserike0322 5 years ago

Must have been a terrible disembarkment. We are never in a hurry to get off.

Thumbs Up 0

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15mustang 5 years ago

There's so much to do at st Lucia and st Kitts but you need to leave the port. I can't imagine giving up cruising because of problems disembarking.

Thumbs Up 0

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Other reviews of this sailing

Disappointment at its best

Great beginnings, poor ending.

My Gem Experience