Should have been better...

Norwegian Gem Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 23

Overall rating:

2.8 out of 5
Verified Review
Norwegian Gem

11 Night Eastern Caribbean (New York Roundtrip)

Sail date: November 21, 2017

Ship: Norwegian Gem

Cabin type: Balcony

Cabin number: 10644

Traveled as: Singles/Friends

Reviewed: 3 years ago

Review summary

Tthe waiters and waitresses were not familiar with the products they offered and the food was cold or not ordered and I had to wait a long time for it. The staff that was selling various items didn't seem to knw what they had and how to sell. There was also an issue with the language. Repeating something in english does not answer a questio0n. They were very disorganized when it came to handing back liquor that they confiscated and as a result, my roommate and I are missing bottles. I sent an email to the guest relations department and have not heard from them yet.

Embarkation

3 out of 5

Ship experiences

Food and Dining

2 out of 5
Didn't have a problem with main dining room in the evening, but breakfast there was hit and miss. The specialty dining was also hit and miss, we had a rude waiter in the Tappenyaki room on the second night. They could not explain how the dining package worked. I kept getting mixed messages. The buffet was not so much the food but the way the lines were not being controlled.

Onboard Activities

1 out of 5
Could not get into the hot tubs always filled.

Entertainment

3 out of 5
The few we saw were okay.

Service and Staff

3 out of 5
Our room steward some of the waiters were great. Then you have that one or two that makes it bad.

Ship Quality

3 out of 5

Cabin / Stateroom

4 out of 5
The only thing was the television set which was too small for the room.

Ports of call

New York, New York Did not visit port

I live here.

St. John's, Antigua

3 out of 5

Bridgetown, Barbados

3 out of 5

Castries, St. Lucia

3 out of 5
I wish we were able to dock.

Basseterre, St. Kitts

3 out of 5
Took a taxie and saw the town and stopped by the beach.

Charlotte Amalie, St. Thomas

3 out of 5
We needed more time here.

Disembarkation

2 out of 5
Took too long and not equipped to handle special needs well.
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