Love the Gem but this criuise (my 3rd on the Gem) was so disappointing!

Norwegian Gem Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 2

Overall Rating:

3.0 out of 5
10 Night Eastern Caribbean (New York Roundtrip)
Sail Date: January 22, 2016
Ship: Norwegian Gem
Cabin Type: Balcony
Cabin Number: 10036
Traveled As: Singles/Friends
Reviewed: 1 year ago

This was my third cruise on the Gem!  I love the Gem, find it clean and staff always pleasant and friendly!  But I was so disappointed this time with the rudeness of many of the guests and their mall children!  Many kids always in the hot tubs and no staff ever corrected this...  Kids were running around slamming into guests and parents didn't seem to mind or speak to them!  Will never cruise during a vacation week for children although we didn't realize there was a school break going on that week.  Please work on staff addressing unruly guests and especially small children not behaving well!  Even during evening shows kids were allowed to run up and down the aisles in the theater!  Otherwise, we love the Gem, the staff and the food!

 

Food and Dining

5 out of 5
Awesome and love free-style dining!

Onboard Activities

5 out of 5
Love the music, dancing and entertainment!

Entertainment

5 out of 5
Very entertaining but ruined by unruly children!

Children's Programs

1 out of 5
Obviously didn't have enough activities for the large number of kids on board!

Service and Staff

5 out of 5
Our room steward was tremendous, loved him, his name was Shandy! Just an awesome guy!

Ship Quality

5 out of 5
Always clean and the ship updates are beautiful!

Cabin / Stateroom

5 out of 5
Our cabin was tight as there was 3 of us but our steward was tremendous, so pleasant and accomodating! Loved the balcony!

Ship Tip

Smoking should be prohibited in the casino.....don't allow young children in hot tubs!

5 out of 5
5 out of 5
Also could use more time here as we chose to go to St. John for the excursion but felt rushed! Such a beautiful island, would have definitely loved more time there!
5 out of 5
Wish there was more time on Tortola as we didn't get to enjoy this island
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