Norwegian Gem Cruise Review to Caribbean - Eastern

Contributor Level: Purser

2-3 cruises


Helpful Votes

3 out of 5

Love the Gem but this criuise (my 3rd on the Gem) was so disappointing!

Sail Date: January 22, 2016

Reviewed: 1 year ago

Traveled As: Singles/Friends

Room Type: Balcony

This was my third cruise on the Gem!  I love the Gem, find it clean and staff always pleasant and friendly!  But I was so disappointed this time with the rudeness of many of the guests and their mall children!  Many kids always in the hot tubs and no staff ever corrected this...  Kids were running around slamming into guests and parents didn't seem to mind or speak to them!  Will never cruise during a vacation week for children although we didn't realize there was a school break going on that week.  Please work on staff addressing unruly guests and especially small children not behaving well!  Even during evening shows kids were allowed to run up and down the aisles in the theater!  Otherwise, we love the Gem, the staff and the food!


Cabin / Stateroom
Our cabin was tight as there was 3 of us but our steward was tremendous, so pleasant and accomodating! Loved the balcony!
Embarkation and Disembarkation
Disembarking in St Thomas was too slow cutting into time on the island and we had decided to go to St John so the slow disembarkation really impacted our visit to that island!
Ship Quality
Always clean and the ship updates are beautiful!
Destinations and Excursions
Love the Gem itinerary!
Onboard Activities
Love the music, dancing and entertainment!
Children's Programs
Obviously didn't have enough activities for the large number of kids on board!
Very entertaining but ruined by unruly children!
Service and Staff
Our room steward was tremendous, loved him, his name was Shandy! Just an awesome guy!
Food and Dining
Awesome and love free-style dining!
New York, New York
San Juan, Puerto Rico
Charlotte Amalie, St. Thomas
Also could use more time here as we chose to go to St. John for the excursion but felt rushed! Such a beautiful island, would have definitely loved more time there!
Philipsburg, St. Maarten
Tortola, British Virgin Islands
Wish there was more time on Tortola as we didn't get to enjoy this island


Smoking should be prohibited in the casino.....don't allow young children in hot tubs!

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