Incident on the Norweigen GEM

Norwegian Gem Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Vote: 1

Overall Rating:

4.0 out of 5
Verified Review
9 Night Eastern Caribbean (New York Roundtrip)
Sail Date: March 18, 2015
Ship: Norwegian Gem
Cabin Type: Inside
Cabin Number: 9043
Traveled As: Singles/Friends
Reviewed: 2 years ago

The 9 day cruise was gear more towards the older crowd. Although I had fun because I was with my family I wish that they would have told us that this particular cruise was about 60%-70% over 65 years of age. I viewed a passenger go down and "faint" or was having some kind of cardiac issue and as a nurse I could not just walk away so I stayed with the patient and the dermatologist until help came. I asked the Spa people (incident happened outside the Spa) if they had a code cart because clearly the passenger needed oxygen. And also if they had called a code. A code was called and then I saw personnel running to help the patient. I did not hear any code being called prior. There should be some kind of procedure in case something like this happens (ex: Don't think twice call a code right away!) especially in a cruise with so many older people. You need more medical assistance with a cruise that has as many older people as this one had. Otherwise, I had a good time and enjoyed myself but not like the past cruise I had taken with Norweigen.

Food and Dining

5 out of 5

Onboard Activities

3 out of 5
Past cruises had better activities. This one was geared more towards the older crouwn

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
instead of two bunk beds we had a cot which was uncomfortable.

Ship Tip

Personnel were very friendly and cordial. Rooms were kept clean and food was good

3 out of 5
Well organized to get on the ship
3 out of 5
Nice but the drivers outside try to take advantage of you and your money. Need to be careful and warn the passengers
3 out of 5
Nice people
3 out of 5
Lots of construction!! Not much to see, too much walking to the shops
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