Not happy!!!!

Item: Norwegian Epic
Rating: 1.2
Author: erikdavid

Norwegian Epic Cruise Review to Europe - Western Mediterranean

erikdavid

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 52

Overall rating:

1.2 out of 5

Verified Review

10 Night Mediterranean: Italy France & Spain (Rome Roundtrip)

Sail date: July 15, 2023

Ship: Norwegian Epic

Cabin type: Balcony

Cabin number: 8022

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

Myself and my family members will never sail on NCL again!!! We never got $300 shipboard credit we were supposed to get and guest services could care lass that we were so frustrated. We were going to purchase Cruise Next but will never get them again!! We spent 15k on this cruise and they didn’t care enough to keep a customer for a shipboard credit of $300. Horrible service!!! They did away with all the little things they did in the past. Barely get a meh!

Embarkation

3 out of 5

This was probably the easiest part of the cruise

Ship experiences

Food and Dining

2 out of 5

Food was not very good. Half the time it was cold and just not good.

Onboard Activities

1 out of 5

Very small pool. Temperature of pool bery very warm. Not even refreshing.

Entertainment

1 out of 5

Could not even get a reservation.

Service and Staff

1 out of 5

Nothing like it used to be. Will never sail on them again.

Ship Quality

1 out of 5

Ship has gone downhill since the last time we sailed on it. Rust all over balcony, just overall not well maintained.

Cabin / Stateroom

1 out of 5

Not well maintained at all!!!!

Ship tip

Don’t

Thumbs up

Ports of call

Civitavecchia (Rome), Italy

1 out of 5

NAPLES (POMPEII), ITALY

1 out of 5

Messina, Sicily

1 out of 5

Cagliari, Sardinia

1 out of 5

Palma De Mallorca, Balearic Islands

1 out of 5

Ibiza, Balearic Islands

1 out of 5

Barcelona, Spain

1 out of 5

Cannes, France

1 out of 5

Livorno (Florence & Pisa), Italy

1 out of 5

Disembarkation

2 out of 5

4 Comments

Ladyjunecliff 1 year ago

Sorry it was so disappointing for you. Itinerary looked nice.

Thumbs Up 0

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yk07us 1 year ago

Was the OBC offered by NCL or your booking agent?

Thumbs Up 1

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Gwbigdog 1 year ago

Oops sorry 😞 thanks

Thumbs Up 0

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cruising2004 1 year ago

What a beautiful itinerary, did you not enjoy? Sorry you had issues on this cruise. Thanks for sharing your experience.

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