Very disappointing cruise - NCL in decline

Item: Norwegian Epic
Rating: 2.5
Author: pgmazarakis

Norwegian Epic Cruise Review to Caribbean - Southern

pgmazarakis

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 16

Overall rating:

2.5 out of 5

Verified Review

7 Night Southern Caribbean (San Juan Roundtrip)

Sail date: December 23, 2022

Ship: Norwegian Epic

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

Feel like NCL has worsened significantly. I bought a suite (and paid $250 more per person) that was essentially a balcony with no special benefits (some in cabin cookies and sparkling wine). Was a joke, Feel like they took advantage of us.

Embarkation

1 out of 5

Abysmally bad. Long lines, very poorly planned. They ran out of internet and had no backup....Pitiful!

Ship experiences

Food and Dining

2 out of 5

Just OK, have taken 15+ cruises, food was bland and unimaginative. Service was good.

Onboard Activities

2 out of 5

Nothing special. Just the basics....

Entertainment

1 out of 5

The main entertainment was a joke. Not good at all. Their level of entertainment has significantly declined

Service and Staff

4 out of 5

This was a strong experience. People tried hard and worked very hard. Appreciated their wfforts.

Ship Quality

2 out of 5

Cabin / Stateroom

2 out of 5

Had booked a suite and instead they gave me a balcony. If this was a "suite", I felt deceived.

Ports of call

San Juan, Puerto Rico

3 out of 5

Oranjestad, Aruba

3 out of 5

Willemstad, Curacao

4 out of 5

St. George's, Grenada

2 out of 5

Castries, St. Lucia

3 out of 5

Basseterre, St. Kitts

3 out of 5

Disembarkation

1 out of 5

Very disorganized

6 Comments

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