Fantastic ship, great ports, best food, amazing drinks, friendly staff on the Epic. Need to organize embarkation and disembarkation - they were a compete disaster.
Embarkation
1 out of 5
This (as well as disembarkation) were the only 2 bad experiences on this ship. We waited almost 4 hours in direct sun for at least 50% of the time. People we literally passing out. There was NO crew members instructions to tell us what was happening. We had an appointment time to board at 12pm and didn't get on them boat until after 4pm. People were hungry and thirsty and hot. They didn't even start letting people on the boat until after 2pm. It was a disaster! There was so much NCL could have done to make the waiting experience better - including offering announcements with what was happening, providing snacks and drinks (they eventually set up some water stations about 2 hours in but not enough and too late), better signage, for NCL members to acknowledge and appoligize for the mess. I could keep going!
Ship experiences
Food and Dining
5 out of 5
Best food we have ever had on a cruise ship - everything was good from the buffet to the specialty dining and the Martini Bar.
Onboard Activities
5 out of 5
Great assortment offered!
Entertainment
4 out of 5
Good assortment - didn't like the show about drag queens.
Service and Staff
5 out of 5
Everyone on the boat was fantastic!
Ship Quality
5 out of 5
So well maintained - everything was always perfect.
Another absolute disaster - not enough taxis. Hundreds of people trying to get a taxi with no order, line, help from cruise line. It was a crazy free for all and could certainly be organized better with help from crew members, better signage, line roping, etc. I'm not sure we will ever leave or return through San Juan again.
Based on a few reviews it sounds like embarkation on this sailing was a disaster. Apparently customs was very slow to clear the shop which causes boarding to be significantly delayed. NCL definitely should have had plans in place to deal with this kind of issue as ships can arrive late and clearances can be delayed. If it is predictable there should be a plan to handle it. Glad to hear otherwise it was a good cruise.
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