Crowded Xmas cruise

Norwegian Epic Cruise Review to Caribbean - Southern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 24

Overall rating:

3 out of 5
Verified Review
Norwegian Epic

7 Night Southern Caribbean (San Juan Roundtrip)

Sail date: December 23, 2022

Ship: Norwegian Epic

Cabin type: Balcony

Cabin number: 12133

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

I personally will not go back to a Norwegian cruise, from the start the way they advertise and promote is deceiving, not clear, for example they said we had a package for internet and my husband didnt believe it and asked for an upgrade while I remained with their 'unlimited internet offer' which turned out to be a ruse as it only worked to open the Norwegian app and nothing else. The same happened with drinks ,we had the unlimited package and as we are non drinkers thought it was ok, but if we wanted water in abottle we were told we would have to upgrade very disappointing! The only thing they promised and did hold was that we had 2 restaurants included in our package which was true as we were not charged once we left. I will return to my favorite cruise line Celebrity and keep appreciating everything they do for us

Embarkation

1 out of 5
Absolutley terrible, we waited on a line for 4 hours under blazing sun without any support from the cruise line until at the end they started to provide some water but they were totally hopeless at handling what seemed to be a customs problem

Ship experiences

Food and Dining

3 out of 5
Best times we eat was when we went to the restaurants Cagney and Brazilian

Onboard Activities

3 out of 5
Fitness centre was good, the duete playing piano was great but other activities too loud

Entertainment

3 out of 5
one show was good ,Priscilla queen of the serert was terrible not suitable at all for a family cruise

Service and Staff

4 out of 5
Vijay our cabin steward was good so was Darwin one of our waiters

Ship Quality

4 out of 5
overall clean

Cabin / Stateroom

3 out of 5
small ,quirky but spacious balcony

Ship tip

choose a small ship and a different time of the year to avoid crowds and lines for everything you want to do

Ports of call

San Juan, Puerto Rico

1 out of 5

Oranjestad, Aruba

4 out of 5

Willemstad, Curacao

4 out of 5

St. George's, Grenada

2 out of 5

Castries, St. Lucia

3 out of 5

Basseterre, St. Kitts

2 out of 5

Disembarkation

2 out of 5
we still had to wait on a line as there were only 4 custom agents with the AI check out point for 4000 people
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