Think twice about NCL unless you're in the Haven Suites

Norwegian Epic Cruise Review to Europe - Western Europe

Cruises: 7+ cruises
Reviews: 0
Helpful Votes: 18

Overall rating:

2 out of 5
Verified Review
Norwegian Epic

21 Night Canary Islands & Western Mediterranean (Barcelona Roundtrip)

Sail date: January 24, 2016

Ship: Norwegian Epic

Cabin type: Inside

Cabin number: 12162

Traveled as: Couple

Reviewed: 5 years ago

Review summary

Wait service in the free main dining rooms was atrocious. Wound up serving ourselves every day for almost every meal up at the Garden Café on Deck 15. Food & service there was great. Atrium & Epic Theatre are both very small. Very surprising for the size of this ship. You need to make reservations ahead of time to see the different shows each night. Inconvenient. Plus if you've already seen all the shows, there could be nights you don't see any entertainment since it's a duplicate. Especially if you're doing a back to back itinerary. If there are any free promotions & you are doing a back to back itinerary that lasts longer than 15 days, ask them what the added cruise cost would be to book the segments separately. That way you'll still get the promotion. Even upon inquiry before hand we were not offered this option & lost getting some pretty substantial freebies! We found out after the fact by the Future Cruise Team that option should have been made available to us by their Cruise Agents when we called to inquire about it. Frustrating! The TV channels are awful. Basically you see soccer, MSNBC, BBC & the same movies over & over again. And they cancelled a shore excursion without giving us any notice. We were given the tickets for the excursion in our packet but on happenstance we noticed on our onboard account you can look at from your TV a Shore Excursion Credit. When we inquired as to what that was they said "Oh yes, that shore excursion was cancelled. Would you like to book something different?"  I'm glad I didn't show up for the original one with nothing else planned. I would have been LIVID!!! Also they got rid of the Blue Man Group show & replaced it with some production Priscilla, Queen of the Desert. Let's just say it's NOT family friendly & the acting was so-so. Disclaimer-They DO warn you if you're easily offended you shouldn't see the show. Then why are you having a show at 7:00pm & 9:00pm? Aren't "offensive" & "adult only" shows on at 11:00pm & later on cruise ships?!  I could have not gone & wouldn't have missed a thing. The Cirque Dreams show was very good though. But get the Premium Seats & get there very early to get a good spot! It seems NCL is creating two classes of people on this ship. The Haven Suite guests & the other people. There are sections only the Haven guests can go to including pools, restaurants & sectioned off places in the Epic Theatre. I understand Royal & Celebrity cruises also has special events & smaller lounges for their higher paying guests too but it's not as divisionary there. They still have to eat with "the little people". I did get a good price deal on this cruise & thoroughly enjoyed all the locations I was able to see but will think long & hard before I take another cruise with NCL. I'll look to see if another cruise line has the same or close itinerary in the same price range. I'm willing to pay a bit more for MUCH better food quality, entertainment & service.

Ship experiences

Food and Dining

Other than the self-serve Garden Café on Deck 15.

Onboard Activities

3 out of 5


3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Make sure you bring suction cup hooks if you need more hang up space! They'll only stick on the glass bathroom door & the outside of the closet door though. Nice touch to have a hamper drawer under sink.

Ports of call

Tangier, Morocco

3 out of 5
I suggest going with a group here. Many beggars & market is a hard place to negotiate. You WILL get lost in there & someone will "help" you find your way back & expect payment for their services.

Las Palmas, Gran Canaria, Canary Islands

5 out of 5

Santa Cruz De Tenerife, Canary Islands

5 out of 5

Funchal, Madeira

5 out of 5

Malaga, Spain

5 out of 5

Barcelona, Spain

3 out of 5

Cagliari, Sardinia

3 out of 5

Palermo, Sicily

3 out of 5

Naples, Italy

5 out of 5

Civitavecchia (Rome), Italy

5 out of 5

Livorno (Florence & Pisa), Italy

5 out of 5

Palma De Mallorca, Balearic Islands

5 out of 5
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