Needs work

Item: Norwegian Breakaway
Rating: 4.1
Author: dkb1986

Norwegian Breakaway Cruise Review to Europe - Mediterranean

dkb1986

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 12

Overall rating:

4.1 out of 5

Verified Review

10 Night Greek Isles & Western Med (Rome Roundtrip)

Sail date: September 23, 2023

Ship: Norwegian Breakaway

Cabin type: Inside

Cabin number: 5425

Traveled as: Singles/Friends

Reviewed: 7 months ago

Review summary

Honestly the actions of Norwegian made this the worse vacation of my life.

Embarkation

5 out of 5

Embarkation was not bad. Transfers at airport was confusing for sure as even the workers seemed confused.

Ship experiences

Food and Dining

5 out of 5

Food was somewhat repetitive but was not bad.

Onboard Activities

3 out of 5

Hot tub great late at night. Disappointed they took up all deck seating so early daily. A few could have been left down to enjoy

Entertainment

3 out of 5

Liked Burn the Floor

Service and Staff

2 out of 5

Room steward wasn't bad. Guest Services was a different story. Overall communication by staff was horrible! Got the run around alot and most of the time after the fact it could have changed an outcome.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Cabin was great.

Ship tip

I would not recommend this cruise for this cruise line at this time. Norwegians horrible communications problem caused us to miss one of our excursions and does not want to do anything about it. The lead staff such as captain, cruise and assistant cruise director needs to be sent for some communication training for sure so that it trickles down from the top.

Thumbs up