Norwegian Bliss Cruise Reviews - Reviews

Great ship.Many amenities. Driving the go carts was exciting and fun. The water park was fun as well. Overall, too many people to be confortable. The upscale restaurants were wonderful as was the food at these as well as the free restaurants. The Observation deck is really wonderful although some folks decided to sleep on the lounges...not just take a quick nap...sleep for hours!

Great ship, great food, great staff, but some issues that future passengers should be aware of. We have sailed on 32 cruises in the past with various cruise lines, so we know what we are talking about. Listen carefully: 1. Beautiful ship and great food and free drinks with certain fares and packages. Wonderful! 2. Great and friendly staff. One of the best in the industry. 3. Great layout of the "Garden Cafe" the ships buffet style food area for breakfast, lunch, dinner and snacks. Love the design and booth seating. Very nice and colorful. Done right! 4. Very labor intensive embarkment and disembarkment. The worst I have seen yet. 5. Very labor intensive tendering to and from their own island, Great Stirrup Cay. 6. The race cars at the back of the ship spew oil into your face and clothing from the race cars. Make sure you wear old, dirty and throw-away cloths when you try the cars. The staff will deny it, but it happened to three sets of our clothes. Poor engineering of the cars. 7. Also, at the back of the ship the ships chimneys spew out a lot of black soot onto the ship. I have to assume that the ship engineers did not design chimney scrubbers into the chimneys and thus, there is black soot at the rear of the ship. Stay away from the balcony rooms at the rear of the ship and some outdoor activities also at the rear of the ship. I would suspect a possible health hazard for both the crew and passengers. If you don't believe me, wipe your hands on the railings at the back of the ship and you will see. 8. The worst disembarkement that I have ever seen. Long lines and labor intensive, but the worst is no common area to wait for your ride, unless you walk across 12th avenue with ALL of your luggage and stand on the sidewalk and wait for your ride. I could not believe it when we disembarked. I have never seen this before with any other cruise line. Just awful!! Time for them to build a nice and clean common area to wait for your ride, not have to stand out on 12th avenue with your luggage and wait. Just shocked when we heard this and had to do it.

I have been traveling on NCL for many years. We loved the NCL service, food, and the easy embarkation since we live in NY. So we usually take ships so we don't have to fly out of NY. I would love to see some of the refurbished older ships that are smaller to come back. Not keen on these very large ships

The cruise was relaxing and it was, as always, fun to travel with friends. I liked this ship - it is easy to get where you want to go on it and there are multiple places where you can find things to do. I'm not sure that the ratio of staff to passengers is as good as it should be. Perhaps some of the negative things I noted in the survey would be alleviated if there were more staff.

THIS WAS ABSOLUTELY THE WORST CRUISE EXPERIENCE EVER WITH NORWEGIAN CRUISELINE!!!!! We were treated rude and discriminated when we arrived the speedway game booking on 2/19/2020 for my friends and family. The staff at the speedway game named Shenica Lewis was yelling and pushing us aside while treating other customers differently (letting a couple customers skipped in front of our two families before us). In addition, she refused to follow her supervisor’s instruction when the supervisor intervened the situation and asked his employee to apologize to us due to her inappropriate behaviors. Two kids with us were scared and unpleasant by her unappropriated behaviors. Her unprofessionalism made our cruise experience totally a nightmare!! The Cruise Director , JC and the Assistant Director, Liz didn’t follow up our complaint immediately and never got back to us with the final investigation outcome of the reported misconduct employee at the end of the sailing cruise. As a result, I am totally disappointed by how Norwegian staff handle when this incident occurred during our sailing. Moreover, many of the Norwegian staff employees who were servicing the front line customer service didn’t greet or smile to our families and other guests when witnessed. Overall, staff would need to be trained and/or retrained on customer service skill sets and work ethnics. Due to this unacceptable experience caused by the inappropriate staff behaviors toward our friends and families, we absolutely don’t feel being treated respect, fair and pleasant as guests and felt unwelcome!!! This is the most terrible experience compared to our previous three Norwegian Cruiseline sailings we had in the past 10 years!!! Furthermore, at the time when my family was getting ready to check out our room 13776 on Sunday 2/23/2020, an incident occurred when it was about 8:10am in the morning, a male housekeeper intruded my privacy while I was still inside my stateroom. He first knocked my door and but then attempted to get inside my statement before I had a chance to response back to him and he opened the door and made attempt to enter my stateroom without my permission. When this happen, I was on my bed. He stated we would need to leave the room by 8:30am for cleaning and yet this reasoning of him does not give him the permission to intrude my privacy while I am still inside my stateroom getting ready. Although we had a terrible experience during this sailing, there were a few employees that I would like to acknowledge for their exceptional customer services and professionalisms. The Assistance Waitress, Pepper Hu Xue at The Local Bar & Grill, the waitress Maricel Isturis and Asst. Maitre’D Lucy Estrellado at the Food Repulic. They had beyond extra miles in providing exceptional customer services to make our cruise experience a much more positive experience. If every Norwegian staff members work as a unity and follow the same standards as adhered by the Norwegian Cruiseline’s polices and procedures, I would be interested to sail again with Norwegian and to recommend to many more friends and families.

The food and the ship were great. They were lots of great people that worked on the ship. But Norwegians policies and how they handle things or embarrassing and and not discrete at all. There are many other ways to notify someone that their credit card fraud has been activated rather than pulling them out of a line in front of other guests and in front of my family… And then to have me stand there for 15 minutes while they try to cancel the cruise deposits that cause the fraud alert in the first place. I think it’s pretty ironic that I was actually seeking to go on another cruise with them and that’s the charge that triggered a problem that they could not get their act together to tell me about ahead of time.

If you don’t have children pay attention to what is going on in the area before booking your cruise. We discover that the NYC area was on mid winter break from school so the ship had more children on it than any of the other cruises we’ve been on. If cruising with your own children this isn’t bad but if not and your just looking to relax there are few areas that children don’t venture to.

Just OK. Poor entertainment. Very rocky (shaky) trip on rough seas coming home. The ship's captain did not adequately advise us of the rough seas or prepare us; so many passengers were sickened and throwing up all over the ship.

It was indeed a great experience and I’m looking forward to go on another cruise. The fact that so many people on board but yet I felt free and comfortable moving around! I Love the fact you can dress however you want but yet still everyone looked great , being able to eat and drink wherever you feel like!

terrible cruise. too many people and service was non existent just to name a few things wrong with this cruise

Excellent staff especially the activities staff. Alexander the assistant cd was excellent. Other activities staff were outstanding including Liz from South Africa, Tiago Alves from Brazil should be a CD always friendly. Queena was the best. Kenny Garcia was the best comic. Can’t wait to see ya all onboard again.

Great ship and crew Very comfortable and clean Staff is happy

Captain in crew did a great job including accelerating around a storm off the Carolina's

Amazing trip that has already been booked for next year on the Gem

Overall it was a good cruise. Entertainment was very good. However, food quality in main dining room suffering because of so many specialty restaurant. Service overall was very good too.

The ship was very nice, though too many floors to go up that were just staterooms. Would be better if common areas more interspersed. Going upstairs (we didn’t use elevators - they were just too crowded and took forever) we had to constantly climb through floors 9-15 with no stopping points. Would be nice to have a couple of lounges like the observation lounge there and rooms put on other floors. Other than that we loved some features: 8th floor blue chairs and 3/4 walking deck, the observation lounge. Atrium was too crowded and noise level very high. Pool area too crowded. Pool area not much larger than Gem but there are twice the people on board! So extremely crowded. Sadly we had to avoid that area. We loved the ports. Want to take this itinerary again.

I’m going to try other cruise line. Because I didn’t feel that I was treated equally for the amount of money I spent and the amount of cruises I took with Norwegian. Very disappointing😥

Overall the stops and amenities for the price paid is excellent. I love the offers you get with Norwegian and will sail with them again

Very nice 8 day trip to Florida and the Bahamas. The entertainment aboard the Bliss was exceptional, and better than expected.

We had fun on this cruise. There were some issues, but not enough to ruin the cruise. Main issue was crowding and the attitude of the staff other than the room stewards.