Find another option! This one misses the mark at every level.
Embarkation
1 out of 5
Total chaos and disorganized. Horrendous service for mobility challenged passengers.
Ship experiences
Food and Dining
1 out of 5
Main dining room steak was not edible - couldn't cut it was so tough.
Buffet was messy, overcrowded, impossible to find seats. Food quality of a hospital cafeteria. Room service arrives cold.
You only get a decent meal if you pay in a specialty restaurant.
Onboard Activities
1 out of 5
Extraordinarily overpriced massage in which we were pressured to upsell the entire time.
Entertainment
1 out of 5
Two musicals were fine. Very limited performances elsewhere by somewhat talented musicians.
Children's Programs
No children on trip
Service and Staff
1 out of 5
Friendly when they took your order then you never saw them again. A few bartenders were great. Steward was fine. We had minimal interaction other than to request coffee maker.
Ship Quality
2 out of 5
Common areas were overcrowded without available seating.
Cabin / Stateroom
1 out of 5
Difficult to access closet and navigate around bed to get to balcony due to small size. It was clean.
Ship tip
Stay away uess you want covid! Food is mediocre and lack variety in complimentary dining
Our excursion would have been amazing if it wasn't cut short because of minimal time in Port and disorganized mess to get off the ship. We had to rush back to the ship with zero time to see the city.
The only port we had a full day to explore and this is not a town, it is a cruiseship port with a few shops, overcrowded restaurants and minimal excursions. Too much time in this port - it should have been reallocated to have more time in Juneau and Victoria.
Pub crawl at 10am?! Would have been good to know this was a morning event when we purchased it! Our time in Port was so short the tour was rushed and we had zero time to walk through any part of the city.
We arrived in Port at night, later than scheduled and then the port delayed our ship exit. We stood in a huge line for 90 minutes to exit the ship, getting to our excursion meeting time over 45 minutes late (for a 2 hour excursion). It was completely dark by the time we started the bus tour and Buchart garden tour which was ridiculous in the dark! All facilities other than the entrance to the park were closed. We had 45 minutes to walk around the dark park unescorted and not a single person working to ask for directions. Absolute waste of time and money!
One of our party contracted covid on the ship and needed help to exit the ship. We were told we would get a call the evening before for arrangements. No call. We didn't get anyone's attention until our steward came to yell at us for still being in our room at 8:30 am. We explained we were still waiting for help for the I'll passenger. Finally, we were taken to a room full of other sick passengers and told to wait there without any additional information. By the time we exited the ship we missed our transportation to the airport. By the second day we were home 100% of us have covid.
All interesting things. We actually had just the opposite experience. We loved every minute and every port. I think it doesn’t matter how long you stay in port, you always wish you had more time. I’m not sure what site you booked through, but NCL website listed the times of each port, and when we booked excursions, we knew what time they started and ended.
We enjoyed every meal, including the Garden Buffet. When we are there, we went in with the expectation that it was a buffet, and we would be eating buffet food. I did have a steak that was a little overcooked. I kindly asked if they could please try again and there were absolutely willing to take care of me. Best steak in a long time.
Our excursions were spot on. Exactly as they were described. The tour guides were amazing and friendly. We found a ton of great shopping and souvenirs for the entire family….in every port.
Our stewards were super helpful and always willing to answer questions or fill our requests.
We have booked two more cruises with NCL. We may even do another Alaska trip as we liked it so much.
Next one is the Mediterranean and at least 12 hours in each port.
Wow! Maybe I am just too easy to please because my experience on the Bliss was drastically different. I would like to think this was an isolated incident. I'm sorry you were so miserable.
I'm on the Bliss right now. Everything is clean, I've not had a bad meal. Staff has been great. Organization has been good. The longest it has taken to get s drink from a waiter is 10 minutes.
Excursion Starr times are listed.
I'll agree more port time would be nice, but we've had a great time.
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