Awful experience

Item: Norwegian Bliss
Rating: 2.4
Author: marleneatnaples

Norwegian Bliss Cruise Review to Alaska - Inside Passage

marleneatnaples

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 13

Overall rating:

2.4 out of 5

7 Night Alaska: Juneau Ketchikan Sitka & Victoria (Seattle Roundtrip)

Sail date: September 02, 2023

Ship: Norwegian Bliss

Cabin number: 11396

Traveled as: Couple

Reviewed: 8 months ago

Review summary

I will never take another NCL Cruise. Poor embarkation, poor customer service and they will nickel and dime you till the end. Do not pay for extra Dining, Wifi or drinks, the lines were unbearable. Guest services only 2 employees for 4,000 people. My entire trip was lines, lines and more lines, the towels and sheets were dingy, grey and over washed! They do not have docking privileges so most ports you have to pay extra to get into the city. Awful!

Embarkation

1 out of 5

Terrible 4 1/2 hours under the rain

Ship experiences

Food and Dining

3 out of 5

The main dining room buffets were okay.

Onboard Activities

2 out of 5

The fitness center was one of the best and cleanest spots

Service and Staff

1 out of 5

Short staffed at all the bars, room steward was un-eventful, Guest Service was an approximate 45-60 Min wait. Only 2 guest service employees for 4,000 plus passengers!

Ship Quality

3 out of 5

Several bathrooms were dirty and looked like they were forgotten. Do not travel on this ship.

Cabin / Stateroom

3 out of 5

size was adequate, mattress was uncomfortable with swells, towels, sheets and all the linens were dingy and over used. do not travel on this ship