Very disappointing!

Item: Norwegian Bliss
Rating: 3.2
Author: lyndahobbs

Norwegian Bliss Cruise Review to Alaska - Inside Passage

lyndahobbs

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 8

Overall rating:

3.2 out of 5

Verified Review

7 Night Alaska: Juneau Ketchikan Sitka & Victoria (Seattle Roundtrip)

Sail date: September 02, 2023

Ship: Norwegian Bliss

Cabin type: Balcony

Cabin number: 11290

Traveled as: Couple

Reviewed: 1 year ago

Review summary

My husband and I have cruised over 13 years and I would have to say this was our big trip only to be disappointed! This cruise was the worst we have taken! The customer service was terrible, short port of calls, internet and tv out most of the cruise, paid for specialty dinning we could not get reservations from day one. Cancelled port of call in Canada which I really wanted to visit. Internet down would not allow to disembark. Disability assistance was non-existent!

Embarkation

1 out of 5

Terrible

Ship experiences

Food and Dining

2 out of 5

Paid for specialty dinning never could get a reservation from day one! Food was okay, nothing flavorful!

Onboard Activities

5 out of 5

None, most shut down.

Entertainment

Others did not reccomend, not that great

Children's Programs

Seniors, no children

Service and Staff

1 out of 5

Customer service was terrible from disability assistance to room service to Casino service. Could not get assistance

Ship Quality

3 out of 5

Nice

Cabin / Stateroom

5 out of 5

Room and balcony nice

Ship tip

Lost internet service and tv multiple times during cruise

Thumbs up

Ports of call

Seattle, Washington

2 out of 5

Sitka, Alaska

3 out of 5

Port of call- short visits, long lines for shuttles

Thumbs Up 0

Juneau, Alaska

5 out of 5

Icy Strait Point (Hoonah), Alaska

5 out of 5

Ketchikan, Alaska

5 out of 5

Port of call- short visits, long lines for shuttles

Thumbs Up 0

Victoria, British Columbia

1 out of 5

Cancelled port of call due to down internet!

Thumbs Up 0

Disembarkation

5 out of 5

No wheel chair assistance!

11 Comments

Gwbigdog 1 year ago

Thanks for sharing.

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rockaway 1 year ago

We’ve just been on the Bliss and the entertainment was incredible! We loved The Jersey Boys and Beatles shows! The only show we didn’t really like was Six but heard some people rave about it.

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mckey70hotmailcom 1 year ago

We don’t bother with reservations for specialty dining except Teppanyaki. We just show up and most times we were seated right away, our longest wait was 25 minutes….

Thumbs Up 1

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Gwbigdog 1 year ago

Thanks for sharing

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javawoody 1 year ago

Sorry you were disappointed

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Dumfy75 1 year ago

You can book speciality dining well in advance, if you wait until you’re onboard you may not get the restaurants/times you want. We’ll be on the Bliss next Jan and looking forward to it but I wouldn’t do Alaska on this ship based on the very common complaints about port times.

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PaulzyJC 1 year ago

From my research any Alaska cruise out of Seattle is always going to have short port times due to the requirement of an international port. Hence the two or three hours in Victoria, BC. This is why I deliberately took my Alaska cruise out of Vancouver, BC, Canada - roundtrip.

Thumbs Up 2

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mary0909 1 year ago

Alaska ports are always short they have to work with the tides. Sorry about the disability assistance tho. That can be rough

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cruising2004 1 year ago

Sorry you were disappointed with your cruise.

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woody20 1 year ago

If you’ve cruised 13 times you should have known to look at the times in port and you should also know that your not guaranteed to stop at every port of call due to unforeseen issues.

Thumbs Up 3

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cruisent 1 year ago

Didn't you look at the itinerary times before choosing your cruise?!

Thumbs Up 1

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