Great food - terrible service
Nieuw Amsterdam Cruise Review to Caribbean - Southern
21 Night Southern Caribbean Wayfarer / Seafarer (Ft. Lauderdale Roundtrip)
Sail date: January 18, 2017
Ship: Nieuw Amsterdam
Cabin type: Balcony
Cabin number: 8119
Traveled as: Couple
Reviewed: 7 years ago
Review summary
We love the ship, the food, the itinerary. But the service hs got down the drain. The waiters, in the restaurant, buffet, wherever, are bellow worse: they don't know how to serve, how to treat you, are rude, don't bring what you ask, complain when you come later,... don't know even English! Even one of our bags was broken at embarkation! The cleaning services were very poor also. The stward and helper, terrible!!! I had paid gratuites in advance and I got very very upset, because we didn't receive minimum service. Exception to Melanie, Guest Relations Officer, who was rerally nice and tryied to help us along the way. We were very desapointed. In the casino, we didn't receive one "good evening" although spending all my nights there...
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
The open seating doesn't work. If you arrive after 8:30, you may not be served.
Ports of call
Daylight Cruise Past Mount Pelee
Ft. Lauderdale (Port Everglades), Florida
Half Moon Cay, Bahamas (Private Island)
Amber Cove (Puerto Plata), Dominican Republic