Navigator of the Seas Cruise Reviews - Reviews

I was quite disappointed with the quality of this cruise.  The food in the formal dining room was on several occasions tolerable at best.  There were only two nights that our group could honestly say we enjoyed our dinners.  The Wind Jammer was better as a whole.  Grace, our server during the trip, was however and exceptional find.  Angella who maintained our room was wonderful, her service excellent unlike many of the customer service people on this cruise.

We went to Bingo to find both the man in charge and the female caller to be rude and arrogant to the customers.

This was my fifth cruise but my first with Royal Caribbean.  I was initially excited but will probably not book with you line again.  

It was a nice boat and a good cruise.  The staff and the food were the highlights of the trip and i would recommend this cruise to other people.

I had two issues with the first being the lack of time in each port - hard to enjoy/complete the excursions without rushing.

The second was the smoking section on the ship could be moved to a better location so that everyone doesn't have to participate in the smoking and the casino was like walking into a fog so not usable except early in the day.

I went on the Royal Carribean's, Navigator of the Seas. The ship was huge comparing to the other Carnival ships trailing behind us. Everyday was a new activity for the family. I knew i could trust the staff because if their friendly appearences and lively personalities. My kids had a great time when in the ship's arcade or when doing the excursions outside of the ship. I was very satisfied with my stay and i will deffinetly be returning and bringing more family members along with me. 

This was an amazing experience and a great way to travel for our family reunion (17 people.)  There was something to do for all ages and the ship was 5 star between the gorgeous dining room, Promenade, FloRider, spa, etc.  The activities were very fun and frequent and the ports of call were fantastic.  We can't wait to cruise again.  

The Teen programs were somewhat limited. Although our older teen liked it, it was more of a function of hanging out with other teens than actually "doing stuff". Similar with our other younger teen, but she liked it less.

On the other hand, the Toddler program was terrible.  The 3-5 year old program had some strange restrictions / limitations:  the children couldn't bring in food or drink, the children must be able to use the toilet 100% themselves (no help whatsoever), there was no kiddie pool, and the ratio was something like15 to 1. We basically couldn't leave our 3 year old for more than 1 hour!

On the on communication requires you to buy an expensive per phone internet data plan and / or "Roam" with your carrier (very expensive).  Other ships have cordless phones or inexpensive apps that can be used.   This should be addressed.

This being our first cruise was kind of nervous because of all the unknowns.  But I can say it was on of the most relaxing / entertaining things I done so far. We are already planing for the next one.

We did a 7 day Navigator of Seas out of Galveston August 2-9. Stopped in Cozumel, Belize and Honduras. My older kids, 11 and 15 had a blast. The teen program allowed my 11 year old to "bump up" to the 12-14 program and because of that, she was able to have a really great experience. For my 3 year old, however, it was not a good experience. This is a ship that, in my opinion and in the opinion of many others we met on the cruise, merely accommodates small children but really does little to nothing to make their experience fun. My little one was in the 3-5 year old room. Yes. Just a room. They never leave it during their time in kids club. Kids club is an overstatement. It's daycare at its worst. There is a 15 to 1 ratio of staff to kids. They only have 3 hour sessions. 9-12. 2-5. And some evening time. The kids aren't allowed any snacks or drinks while they are there other than a trip to the water fountain, which my petite daughter couldn't reach. And no stool was provided. But here's the worst part. The royal Caribbean policy is that they will not assist your child in any way using the potty. Not at all. My daughter is tiny and couldn't reach the potty or coordinate pulling down her close and climbing up alone. Nor is she able to wipe by herself yet. Let's not even start with the hygiene issues. I was appalled. And so was she. We were only able to use the kids club for under an hour at a time because of this so I got very little down time on the vacation. So basically, don't plan on your young child being able to stay in child care there very long. Also, the pools aren't kid friendly other than one tiny shallow triangle area that is fenced off as a baby area. But be aware, adults hog the small area so there isn't room anyway for your kid to splash. And my daughter is potty trained so this wasn't an issue for us, but be advised that younger babies on diapers aren't allowed in any pool on the ship. Not even this little shallow area. We saw families with babies get kicked out of the baby splash area. Just saying. It's just not a good ship for kids under 6. It was also very crowded. Long waits for elevators. Several inoperative. The gym closes at 10pm so I wasn't even able to take advantage of the hours after my littlest was asleep to work out. It's also almost impossible to enjoy any nightlife without keeping your young child up late. A 530 dinner seating wasn't finished until 7. But the show times were usually 630 and 830. And the waiters weren't able to turn dinner around in an hour to make the early show. If we stayed for part of the 830, then bedtime was pushed until close to 930/10 for my daughter who is usually asleep by 8 at home. We had issues with ship maintenance too. Our water pressure was off. Once the cold water shut off entirely while my little one and I were showering. We spent 45 minutes all soapy after getting scalded waiting for it to be fixed. Oh. That reminds me. No bathtubs. Just showers. Ok for a 3 year old but not sure what people did with babies. There were also issues with shore excursions. Belize especially. We spent hours in a hot bus and saw very little. We're practically starved instead of a real lunch and were pretty miserable on an expensive misrepresented excursion. Cozumel was ok but way more crowded on our dolphin encounter than in years past. Had a very assembly line feel and spent a lot of time baking in the sun waiting in hot long lines. Honduras was the only great day. We did the private island. Overall not a trip I recommend unless you are traveling without small kids and have a lot of patience. 

We had a great time on the cruise. Self serve yogurt is the best ever. We has fantastic waiters that spoiled us every night. We did the My Time dining and it worked well. In Cancun we went to Playa Mia and it was ok.  Probably wouldn't go back.  Didn't like buffet lunch at all.  Beach massage was awesome though.  In Belize we took the river cruise to the ancient ruins - great trip. In Routan we zip lined  didn't do the extreme because I'm afraid of heights but after I know I could have handled it. 

This was my first cruise and it exceeded all of my expectations.  Everything was clean and the ship was beautiful.  I did not like that the evening activities starting right before my 8pm dinner time. I loved the variety of events offered each day.  The bar staff was not as friendly when they noticed you were not planning to tip in addition to the 18%.  Otherwise, it was a great experience.

I enjoyed the cruise and the staff were fantastic.  The price is moderately high than other cruises that I have been on.  For the price that I paid for family of 6, we were hoping some of the cost could have been included.  Such as bottle water and soft drink.  Only casual dinning availability is at one place.  That only place closes at 9 pm.  There were no pizza bar that my kids could eat after 9 pm.  Little disappointed.

We were extremely pleased with the activities offered on this ship.  We had two teen-age boys with us and they thoroughly enjoyed the rock wall and surf rider.  However, they were hoping to play some basketball and found the court always occupied with adults.  The only negative we really had was the food choices and quality of the food.  There should be more in the way of snack items available 24 hours...especially pizza, nachos, hamburgers, hotdogs and other kid food. The ship itself was beautiful, clean and enjoyable.  We would have liked more time in the ports.  Could there possibly be a cruise that stays two days in each port instead of one? The female comedian was terrible but other shows were good.

From the moment we set foot on the ship, the staff instantly began taking care of us. Our head waiter Chalton spoiled us every night at dinner. Chalton called us by name and learned our preferences right away. My family had a fantastic cruise,  we can't wait to take our next Royal Caribbean cruise!

Went on the cruise with my wife an 2 kids. Everyone really enjoyed being able to get away from phones and the internet. There was a lot to do on the ship, just be aware the ice skating rink was not always open and it shared with the ice show. When it is open only 50 skaters are allowed. As for the food it was much better than Carnival's buffet (except for Guy's bugers).

I had an amazing time.  The ship was clean and very organized.  There was a lot to do and see.  The services was awesome, friendly and very helpful.  I am telling all my friends and family about this cruise and cruise line.

Never a dull moment. There is always something to do. There were great shows to see each night. The food was amazing and plenty of it! The people on board took great care of us. They were always very friendly and helpful.

Before we even got on the ship we encountered our first mishap. We went to check our bags, and the baggage handler told me to put the bags on the cart myself. This is HIS job, but wanting to just get on the ship, I complied. We checked with another agent what our stateroom number was, only for the baggage handler to toss the tickets toward me and told me to tag our bags. Again, HIS job. I did this, thanked the man for his service, then my fiancee and I started to walk away. He called us back, and dropped this bomb on us..."Customarily, when someone helps you with your bags...you tip them..." Needless to say after doing his job for him I was not inclined to tip. We exchanged words, and we began to walk away. This is when he says "Have a nice trip. Hope your bags get to your room...". Yes. This actually happened. Needless to say we got his name and complained as soon as we got on the ship. What were we told "He's a port employee, not a Royal Carribean employee..." I understand that, but I made my case to guest services that these people are the first encounter many passengers have with RC, AND that they handle the passengers belongings. They are de facto employees.

Major Issue 2: In the casino one night, having fun. Not drinking. Let me say, I'm a youthful looking 26 year old. There are children running around unattended between the slots, being kids. A RC employee comes up to me and asks "How old are you, sir?" Implying that I'm too young to be in the casino area. I told him I was 26. "Really, sir? Are you REALLY 26?" Sarcastic, and again implying that I am lying and underage. Again I told him I was 26, and that he could see my ID. He began to walk away. I joked to my wife "Glad he's keeping the kids out of the casino!" (a reference to the million kids running around who actually ARE underage). The RC employee stops, comes back to me and says "What did you say, sir? Would you like to say that to my face? Would you, sir?" All the while stepping closer to me, clearly violating my personal space. He was trying to engage me in an altercation! An employee was trying to fight me! I laughed it off and told him to calm down as it was a joke, but I was livid. We went to complain to guest services about the incident, and several other minor incidents where RC employees had been less than professional. We were assured that kind of service was unacceptable and our report would be reviewed.

Major Issue 3: The day we returned home, our onboard account was charged $500 or so that we spent on the ship. The next day, I noticed that this $500 had been refunded to our account. I was actually incredibly impressed. Royal Carribean had actually stepped up, acknowledged that their employees had not afforded us the service or respect we should have been afforded, and refunded us our money as a gesture of good will. Completely changed my view of RC. Not so fast...the very next morning, that refunded money had AGAIN been charged to our account. Charged. Refunded. Charged again. We were not happy.

Major Issue 4: Still ongoing. The service I received when calling the RC customer service line was appaling. I was told that RC did not refund money, that it had never happened. I have a bank record of it! I was also told that none of our complaints were filed on the ship, and the rep even insinuated that I was making these incidents up! Then she refused to escalate my calls. I finally managed to get transfered to a competent rep, who is investigating the issue.

I have contacted the Texas Attorney General, who seems very interested in what RC's response will be to my complaint...

This is our second cruise with royal carribean, came with 2 other couples one couple cruise with holland America and the other first time cruisers.  Loved the service we received from Bernadette our cabin steward , Jah Jah and Carlos our waiters.  Cozumel was beautiful as alway, snorkeling at Grand Cayman wonderful, Dunns River Falls was a blast.  

This was an experience of a life time! the overall trip... there were a group of us from our little city in Texas about 70 in total. Great family and friends! As a whole it was a positive experience.

great trip  lots of great staff. we are already looking to go again. we booked late so not a lot to choose from room size. we had smallest room. next time we will get suite.

 I have cruised with Royal Caribbean many times and this cruise did not disappoint in any way. The dining room service and the bar service was excellent better than I remembered. I am a big big fan of the ice shows and the audiences (I went twice by the way) were very appreciative. I hate to see the ice shows go in the newer ships I hope they are more reasonable in that regard. Bumper cars? Really!?!?!?