Splendida 7 Night Mediterranean Rome

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 73

Review summary

My favorite part of the cruise was Palma De Mallodrca.  I thought that the majority of the cruise help were awesome.  I thought that the Customer Service Representatives were awful and not helpful at all in fact I found them to be hostile.  I have been on several cruises and yours was the first one where I was denied juice and beverages and made to pay for them.  Over all I would not recommend this particular cruise to anyone and I don't think that I will cruise on MSC ever again. We were charged for TV service that we never received and were initially told that the charge would be taken off our account but it wasn't.  The culture of some of the clients was one of hostility and aggression.  I deal with aggression everyday at work.  I go on a cruise to get away from that.  I felt that I had to put on my "game face" in order to eat, participate in excursions or to disembark the boat.  Your company should put something in place to combat this type of culture.  You should set the example of care and concern for your customers.

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Civitavecchia (Rome), Italy

Palermo, Sicily

Cagliari, Sardinia

Palma De Mallorca, Balearic Islands

Valencia, Spain

Marseille (Provence), France

Genoa, Italy

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