Splendida 7 Night Mediterranean Rome
MSC Splendida Cruise Review to Europe - Mediterranean
7 Night Western Mediterranean (Rome Roundtrip)
Sail date: June 04, 2017
Ship: MSC Splendida
Cabin type: Balcony
Cabin number: 13008
Traveled as: Family (older children)
Reviewed: 7 years ago
Review summary
My favorite part of the cruise was Palma De Mallodrca. I thought that the majority of the cruise help were awesome. I thought that the Customer Service Representatives were awful and not helpful at all in fact I found them to be hostile. I have been on several cruises and yours was the first one where I was denied juice and beverages and made to pay for them. Over all I would not recommend this particular cruise to anyone and I don't think that I will cruise on MSC ever again. We were charged for TV service that we never received and were initially told that the charge would be taken off our account but it wasn't. The culture of some of the clients was one of hostility and aggression. I deal with aggression everyday at work. I go on a cruise to get away from that. I felt that I had to put on my "game face" in order to eat, participate in excursions or to disembark the boat. Your company should put something in place to combat this type of culture. You should set the example of care and concern for your customers.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Palma De Mallorca, Balearic Islands
2 Comments
Gwbigdog 2 years ago
lynnered 7 years ago