31 reviews

Write A Review

Filter Reviews

Filter Reviews

Rating

  • (6)
  • (10)
  • (10)
  • (3)
  • (2)

Traveler Type

Cabin Type

Cabin Number

Destination

Sorted by
4.5 out of 5

Disappointed in the staff, embarkation and disembarkation process by mjoparris

Verified Review
/ Sail Date: / Traveled As: Couple

I believe that by taking away the opportunity for the crew to gain tips for giving quick, efficient service with a smile (none of the staff smiled at passengers except for the wait staff in the My Choice Dinning room) may be one of the reasons most of the staff seemed to hate their jobs. This new policy regarding tips is the only thing I can think of that may have caused such a different experience with the staff on board this ship as compared to my experience 3-4 years ago on an MSC cruise out of Rome where the entire staff was always friendly and helpful.

Read full review

Was this review helpful?
3.1 out of 5

The worse cruise experience on MSC Simfonia by nadiasheibani

Verified Review
/ Sail Date: / Traveled As: Family (older children)

The worst cruise experience ever, I have sailed over 20 cruises with Royal, Carnival, 1 Costa and 1 MSC prior to this MSC. We had a good experience on the Poesia from Ft. Louderdale and thought this will be the same. 1. The food is the worse from any cruise ship we have been on. No steak, no Lobster, smelly shrimps, salty fish. 2. Never heard of WATER packages before, to pay for tap water is insane. The first thing they bring you at the restaurant is a jug of water with ice. Here you have to pay for water or carry a bottle with you that you can fill on deck and walk with it to the restaurant. This is a NO on any cruise. If you want you can pay for bottled water but for tap water at a restaurant is unacceptable. 3. The toilet did not flush correctly for the first 3 days on board, fixed at least 2 and worked on the 3rd time. The cabin steward was amazing though. He did everything he could do and the room was always clean and tidy. 4. No towel kiosks at the pool, you stay with your wet soaking towel till the end. New towels brought in to the room every night. 5. We thought it was a mistake to be in Mykonos from 8 pm to 3 am in the morning, instead of splitting the day/night between Santorini and Mykonos, and half day in Dubrovnik. It made more sense to skip Ancona where there is nothing to do and spend 1 full day in Santorini, Mykonos and Dubrovnik. It's a Italian port city and few people embark there. Horrible port of call. 6. Each announcement is in 7+ languages and to listen and sit thru that is just horrible, everyone complained, usually it's English and the ships own language here Italian, maybe add Spanish but not to have all these languages. No more MSC for me for sure and won't recommend this ship and itinerary to any one I know.

Read full review

Was this review helpful? 1
2 Comments
4 out of 5

Staff wonderful. Entertainment and ship activities horrible. by laurae805

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

The food and staff of the Sinfonia were very good. They remembered us and what we liked. The onboard activities were lacking for people our age. If we were able to go to all of our locations it probably would not have mattered but we had 2 days at sea that were not planed and did not get to Mykonos. The evening shows were really bad.

Read full review

Was this review helpful? 2
5 Comments
3 out of 5

Africa by Cruiser57930803

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

South Africa was fantastic. The cruise ship was not the best we have been on. On board spend was expensive, £15 four AA batteries, £3 for 8 in Isreal. First time we have had to buy water in the restaurant.

The last week of the cruise the ship was running out of butter, coffee, tea etc.

entertainment was good and the staff was very good.

Read full review

Was this review helpful? 19
3 out of 5

Ports are wonderful- the ship management is poor by feen17

Verified Review
/ Sail Date: / Traveled As: Couple

My favorite part of the cruise was the ports in Africa - Cape Town and Dakar.

Our suite was good in that it was spacious with a tub and marble floors, however, the advertise that the ship is modern and updated - it is not!  The South African people on the cruise and the South African staff were so friendly.  The Italian staff was rude and the entertainment was juvenile.  The food was low grade.  

Read full review

Was this review helpful? 21
2 out of 5

Services by glen1234

Verified Review
/ Sail Date: / Traveled As: Couple

All services on board was offered at the convenience of the cruise line, not the passengers.  If you do not take their excursions, getting off the boat is made more difficult.  Meals were offered at limited  and rigid  times and not convenient for those of us who like to go ashore on our own.  Will not take MSC again.

Read full review

Was this review helpful? 17
4 out of 5

Smoking on ship was a shocking surprise. Too much animation on sun deck. by 007CRUISER

Verified Review
/ Sail Date: / Traveled As: Couple

Good cruise, good food, friendly staff - but unfortenately, smoking is aloud in serveral restaurants, bars, on the main deck etc. This was very disturbing, since the entire ship smells of smoke!!!

 

The animation on the sun deck with super-intelligent games (???) is just way too loud and unnecessary. You may hardly conversate.

A cruise also is for relaxation and enjoying the beauty of the sea - and not just party alone.

Read full review

Was this review helpful? 32
1 Comment
3 out of 5

Mixed review by BarryMerrill

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Buffet food was mediocre and the hot food was luke warm. Excursions for the most part were not that great. Many excursions wasted much time getting ready and traveling, limiting time at the site. Ibiza sunset excursion was terrible; we were dropped off in the town center without a clue whereto go to see the sunset. Cruise crew and staff were extremely friendly and helpful.

Read full review

Was this review helpful? 21
1 out of 5

MSC Mediterranean Cruise by Td11

Verified Review
/ Sail Date: / Traveled As: Family (older children)

The ship was a smaller ship, and was in good shape. We have taken 15+ cruises and this was the worst. The ship advertised 24 hr coffee tea and water and did not have it. You would return from port and not be able to find a snack, not even a cookie or sandwich. The quality of the food was not up to the standards of any of the American cruise lines. For an Italian line, Costa has much better service and amenities. We didn't want to cruise Europe with a rock climbing wall or water slide, so we payed more for this line, but we had hoped for food and pleasantries.

Read full review

Was this review helpful? 20
3 out of 5

Mediterranean Cruise by LvR

Verified Review
/ Sail Date: / Traveled As: Couple

It was a nice clean ship to begin with. This is not a children oriented cruise, but there were many of them. The excursions are pricey and not very worth it. Everything is included in price as far as food outside of drinks, ice cream, and room service. Very nice to have all announcements in every language needed. Itinerary is given at the end of every day for the next day's adventures. No real city information given if you do not go out on the boat excursion. Not very much time in some places even though it may be a huge city.

Read full review

Was this review helpful? 19
4 out of 5

Verry nice cruise by AnneA1

Verified Review
/ Sail Date: /

Very nice ship . Not to big and not to noisy. Clean and freindly staff.

Read full review

Was this review helpful? 21
4 out of 5

The Perfect Mediterranean Experience by MartinD4

Verified Review
/ Sail Date: / Traveled As: Couple

The Sinfonia is a well appointed vessel with many new facilities and emenities. The staff, crew, entertainment, and service was excellent. From the reception staff to the food service staff, without exception everyone was genuinely kind, pleasant and accomidating. We could not have asked for better service. As I travel quite a bit for my profession, I have become accustom to five start accomidations and hospitality. I was very much at home on the Sinfonia. A truly exceptional experience.

Read full review

Was this review helpful? 63
4 out of 5

Lovely cruise by JoannG9177666

Verified Review
/ Sail Date: / Traveled As: Couple

This ship is about one year old and very well maintained. The cabins are good size with the most storage I've ever had. The bath is small but adequate. The outside rooms have a very large picture window. The public rooms are well appointed and comfortable.

Read full review

Was this review helpful? 63
4 out of 5

Happily suprised by JosefB

Verified Review
/ Sail Date: / Traveled As:

The ship was beautiful and clean and the cabin was large and very attractive with lots of storage space. Fot the price paid for the cruise, we did not expect such a fine ship/

Read full review

Was this review helpful? 14
4.2 out of 5

Trip of a lifetime by dinamig

Sail Date: / Traveled As: Couple

First Mediterranean cruise and overall we loved it! Glad we picked MSC Sinfonia as our first. The size of the ship was perfect as we could get from one front to the back in 5 minutes. Port stops were great, enjoyed Croatia the most. We will cruise MSC again! Two disappointing things. First the spa staff was way to pushy on upselling. Not even one minute after massage and Anika starting pushing merchandise and additional services. Unfortunately for them they refused to listen to what we wanted to do and continued to push additional services we were not interested in purchasing. Since they didn’t listen to us (the guests) we didn’t purchase any additional spa services. So sad as we really wanted more services. Second was our cabin steward. We had a language barrier as well as he continually insisted we leave our room so he could clean or do our turndown service.

Read full review

Was this review helpful? 1
5 out of 5

Just finished my first MSC... by michelle1005

Sail Date: /

Just finished my first MSC cruise. It was wonderful! The ship was simplistic elegance. The cabin efficiently laid and our cabin 1091 was well attended twice a day by our steward. There was some noise from automatic sliding doors above us but was just a small issue. Food was good and service excellent. My only disappointment was port time in Santorini and Dubrovnik. It was misrepresented on the cruise details but we made the most of our limited time in each port. My absolute favorite port was Dubrovnik. It did not feel crowded and the sights were stunning.

Read full review

Was this review helpful? 1
1 Comment
5 out of 5

Wonderful cruise by bom

Sail Date: / Traveled As: Family (older children)

Crew was amazing with realy good service. food and drinks were very nice!

Read full review

Was this review helpful? 4
2 Comments
2.4 out of 5

Never again! Poor service and cheated! by ColleenKrog

Sail Date: / Traveled As: Singles/Friends

If it were not for the excellent company of my girlfriends this would have turned into a nightmare. We thought that ghis was an excellent wat to celebrate us all turning 40 this year, but what a disappointment. Poor food and soft drinks included in price and drinks available for sale expensive and poor quality. The beverage packages are sly way to make you think you are saving whilst half the time the deals offered are not available. Manynof the staff members were surly and rude. To top it all off one our friends had irregularities with her cruise card being used to make purchases by someone else for large amounts of money . I have been on a few other cruises with other companies before which I found enjoyable. I can never recommend MSC to anyone.

Read full review

Was this review helpful? 2
1 Comment
4 out of 5

we liked the ship. it... by nadine30040

Sail Date: /

we liked the ship. it was above our expectations. the bathroom is rather small, but the renovation has been done thoroughly. There are no speciality restaurants , so if you are a black level on Voyager you get a free meal in a speciality, but since there was none ....

Read full review

Was this review helpful? 1
3.4 out of 5

So and so by FranciscBTK

Sail Date: / Traveled As: Couple

Nice ship but king of small and with a small number of facilities, the Italian and Indian staff was very rude. I recommend this ship to families with small children because there were many activities for them and a nice water park

Read full review

Was this review helpful? 3
1 Comment