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110 MSC Preziosa Reviews

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Would not return. by turkeffish

Sail date: / Traveled as: Family (older children)

Food and variety of menu very poor.  Care of and Cabin good.  Itinerary satisfactory. Long lines pre and post tour. Poor communication with service desk. 

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Americans, beware! by CharlieMont

Sail date: / Traveled as: Family (young children)

From the booking experience to the disembarkation, it was difficult not to be disappointed with this trip. MSC does not allow electronic tickets to be printed if booked from elsewhere and if I wasn't a frequent cruiser, I would not have contacted for my tickets. (I shouldn't had have to!!). Embarkation stated 3pm, however, we could have boarded much sooner. Our first excursion was cancelled and I wouldn't have found out until the morning of if I didn't check on my tickets. (cancelled for lack of English speaking passengers) We booked yacht club suite tickets and we encountered to most rude staff at the concierges desk that we could imagine. 98% of the passengers were from Europe and this is who they cater to. We booked an excursion at every port and most were huge disappointments. Palermo, Genoa and most of Rome are not worth getting off the ship for. Malta, Barcelona and France were nice. Italy for the most part is in decay and resembles Greece. Food from the Yacht club private restaurant was hit or miss and the regular buffet is terrible . The casino staff was great, however, if you play table games, you are in for a big disappointment. Very limited selection of games and only a few tables... all in all, we would never take this cruise again and certainly not with MSC.

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Not impressed by amberdoug20

Sail date: / Traveled as: Family (young children)

I was disappointed.

1. The food was sub par

2. Main option other than assigned dinning was the buffet on 1 floor. This made it entirely too busy & crowded.

3. The worst was the miss marketing by MSC. They made it seem as the ONLY options for the Barcelona & Marseille was from MSC & charged 8.90€ for adults & 5.60€ kids for Barcelona, 15€ & 8€ for Marseille JUST for the bus ride off the boat. The FAILED to mention less than a mile from Port in BOTH cases there was FREE transport from Marseille & 3€in Barcelona. I spoke to several people who didn't want to spend the extra 50-100$ to leave the boat.

4. The customer service from the service desk was terrible!

I will say the waiters & cabin attendantS were wonderful

Beautiful ship

BUT

Sorry MSC epic failSad

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Beautiful Ship, Nice Itinerary by Seniortraveler5

Sail date: / Traveled as: Family (older children)

The Preziosa is the new flagship of MSC. We had a large cabin with a balcony for three persons and it was very comfortable. The ports visited give a wonderful flavor of the Mediterranean.Embarkation and disembarkation was the smoothest I have encountered on a cruise.Steward service was not as efficient as any other cruise line I have used and in this case I paid more for a balcony cabin, Our cabin was made up at odd times and minibar was seldom restocked. Dining in the Golden Lobster was a hurried experience with a get in get out feeling and constant pressure to move out. Coffee and tea were not even served with desert if you had time to eat it. I give the cruise a favorable rating because of the condition of the ship and the ports visited but MSC will not be among the companies I choose for my next cruise..  PS: Use the stairs at peak times because the elevators are packed.

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Very disappointed by wanderwoman424

Sail date: / Traveled as: Singles/Friends

As a first time cruiser on MSC, with experience on Royal Caribbean and Norwegian, I was looking forward to learning about an Italian-based cruiseline. It was interesting to note that this line allows passengers to come aboard at each of its ports. That means there is a muster just about every day. Our request for extra towels and pillows (a standard request on the other lines) was met with an argument first, then a two-day delay in providing them. Dinner service was stilted, with the servers not understanding rudimentary English. Servers refused to provide plain tap water , insisting that we purchase water instead. Coffee/tea was also not offered - we were told to go to the cafe and purchase it there. At breakfast, service was poor to non-existent. Occasionally, but not always, we were offered juice and bread. Refills on coffee were available, if you could flag down a waitperson and ask for it. Except for breakfast, the food was either tasteless, or comparable to dishwater (soups) or cardboard (sauces). Only two dinners had portions that were acceptable. All the areas of the ship were invaded by unruly, unsupervised children. Despite signs saying that under-sixteens must be supervised by an adult, said adults were not in evidence. I was extremely disturbed to see toddlers in diapers (expressly forbidden in all pools) present, occasionally with parents, in all the pools. The health hazard of this seems not to disturb the management. Children were roughhousing - pulling or pushing each other into the water, running around the perimeters, generally being totally obnoxious. Needless to say, there was NO place on the ship to avoid these encounters. The crew seldom smiled or responded in a friendly manner, unlike my experiences with the other cruiselines. The ship generally docked far from the cruise terminal, then offered 'shuttles' to town or the terminal for 10 - 15 euros.  

 

 

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Very disappointed by wanderwoman

Sail date: / Traveled as: Couple

As a first time cruiser on MSC, with experience on Royal Caribbean and Norwegian, I was looking forward to learning about an Italian-based cruiseline. It was interesting to note that this line allows passengers to come aboard at each of its ports. That means there is a muster just about every day. Our request for extra towels and pillows (a standard request on the other lines) was met with an argument first, then a two-day delay in providing them. Dinner service was stilted, with the servers not understanding rudimentary English. Servers refused to provide plain tap water , insisting that we purchase water instead. Coffee/tea was also not offered - we were told to go to the cafe and purchase it there. At breakfast, service was poor to non-existent. Occasionally, but not always, we were offered juice and bread. Refills on coffee were available, if you could flag down a waitperson and ask for it. Except for breakfast, the food was either tasteless, or comparable to dishwater (soups) or cardboard (sauces). Only two dinners had portions that were acceptable. All the areas of the ship were invaded by unruly, unsupervised children. Despite signs saying that under-sixteens must be supervised by an adult, said adults were not in evidence. I was extremely disturbed to see toddlers in diapers (expressly forbidden in all pools) present, occasionally with parents, in all the pools. The health hazard of this seems not to disturb the management. Children were roughhousing - pulling or pushing each other into the water, running around the perimeters, generally being totally obnoxious. Needless to say, there was NO place on the ship to avoid these encounters. The crew seldom smiled or responded in a friendly manner, unlike my experiences with the other cruiselines. The ship generally docked far from the cruise terminal, then offered 'shuttles' to town or the terminal for 10 - 15 euros.  

 

 

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European Family Cruise (8 of us ranging in ages from 26 to 89) by cgalway57

Sail date: / Traveled as: Family (older children)

To begin with before the cruise there was not good comunication with MSC reps., they stated things that were not provided.  The cruise check-in proceedure could have been extremely long except  for the fact my 89 yr old mother was on the trip and they put us is a quick line.  Then they let my brother and mother go through security onto the ship but made the rest of us (6) wait to board.  The ship is beautiful and the staterooms are large and beautiful with lots of storage space! The food in the dinning room was good overall with some excellent desserts and the pasta dishes were superb!  Our waiter Jose Cabrera from Honduras was fantastic. The buffet in the Inca and Maya was chaotic, 1st you had to find a table, then the service to clear & clean the table was slow, I cleaned it my self.  You went around in circles trying to find food with 3000 other people.  The food was just average. There are no other non paying places to eat on the ship, only dinning room or buffet.  All other ships I have been on have various places to eat so you don't have the conjested area in the buffet restaurant.

I was told Americans received 1 lt. of bottled water at dinner, we didn't receive them, I asked at the reception and they said it didn't matter what MSC reservations said, they don't give them. From other passengers review, they did receive coupons on there check in. MSC only serves bottled water in the dinning room. No coffee or Iced Tea! They do have water, coffee and hot water for tea in the buffet.  They only have juices until 10:00am in the buffet.  Also a pre package beer option I ordered they had no record of, when I showed them my print out, they said I wasn't charged and they would honor it.  "I had to go with what they sold on board the ship".

Our room attendant Johnny was  great, I asked him to make me towel animals and he did every night but only for my stateroom, we had 4 staterooms. I know the animals are an American ship thing but they are fun! 

The ports of call were fantastic but too short of time.  In Croatia by the time we got off the ship you had about 4 1/2 hrs. before you had to be back on the ship. 

I enjoyed the shows each night, same people but different themes.  They don't really have a lot of other fun activities to do unless you pay for it.  Also the web site on and MSC cruises is not up to date.

  I have cruised over 10 times, on Carnival, Royal Caribbean, NCL and MSC. 

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Great Ship and Cabin/Dining Staff but AWFUL Excursions by MilitarySpouse

Sail date: / Traveled as: Family (young children)

We spent a lot of money on the Excursions in Turkey and were overcharged on top of this.  The tour guides (MSC approved I'm sure), rushed us through the historical sites in order to bring us to a leather jacket fashion show in Seljuk and a Turkish rug showroom in Istanbul.  Hefty $thousands were expected to be made at both vendor locations.  Real bad and dissappointing experience -for once in a lifetime port visits. Get your own touring company/guide to get the most out of your cultural visits if choosing MSC.

Reception staff aboard was rude and unhelpful and the MSC Club manager was never to be found, we were actually thinking of booking another cruise. Kuddos to the rest of the ship Services, including Entertainment, and especially the Dining Staff at L'Aberesque.  Food was wonderful on the ship.

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Very disappointed by Jan1bob75

Sail date: / Traveled as: Couple

1. Food poor

2. Communications with crew almost non exsistant

3. Tours very poor

4. Shows poor because of language problems

5. Of the 15 cruises my wife and I have taken, this was the worst

 

I could go on, but I think you get the idea

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3 Comments
4.0

Fabulous first time cruise by Spike3529

Sail date: / Traveled as: Couple

Relaxing and enjoyable cruise. This is a transition cruise and we were lucky with the weather and that our cabin was on the sunny side.

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4.8

Mediterranean Voyage! by Howyzz

Sail date: / Traveled as: Couple

MSC Preziosa is a quality ship with caring companionate employees! The fellow passengers come from all over the world which makes for an even more exciting experience! I definitely recommend this to everyone!

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4.8

Great trip with a problem by cruisealaska

Sail date: / Traveled as: Large Group

Booked an excursion which I thought was coming from the ship when we did it on line. Cruiseline.com/Shipmate company. When we go to Lisbon the time we were supposed to meet them was 20 minutes away. The ship could not let ppl off until okayed and it made us late. Contacted the company but they said we had to cancel 24 prior. How were we 2 know 24 hours prior they wouldnt let us off the ship. Lost $ 100.00, the cost of the excursion. If we had taken the 2nd excursion offered we would not have gotten back to the ship on time.

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4.8

Amazing cruise by heli6766

Sail date: / Traveled as: Couple

Amazing cruise, Everything was wonderful, the suite benefits made me feel extremely spoiled, the restaurant, the lounge, the upper deck and the concierge. amazing experience

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2.2

Never again on MSC by Ripleyman

Sail date: / Traveled as: Family (older children)

From the beginning when they changed the itinerary on us the cruise was a disaster. I have cruised 35+ times on 5 other cruise lines and have never had as horrible of an experience. I even went through a hurricane on a ship that wasn’t as bad as this. The food was tasteless boring and in some cases awful tasting. Their steakhouse was good but not exceptional. Their excursions were the worst ever. Poor English speaking and boring. They try to nickel and dime you to death. Only drink available for dinner was water. Ever other cruise ship offered tea and or coffee without charge. We boarded in England - an English speaking country- but got to hear every announcement in 6 different languages. I’m telling every one I know, and strangers I meet, to stay away from MSC. by the way, I visited with at least 10 other guests on the ship who had the same opinions.

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4.3

Seen lots cruise by hall5315

Sail date: / Traveled as: Couple

The cruise was affordable, we found the ship too large as the noise level in the buffet areas were really noisy. The entertainment & food were good.

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4.4

Great value and gorgeous ship! by Millys36

Sail date: / Traveled as: Singles/Friends

Beautiful ship, fabulous itinerary great food and company and cannot wait to return onboard in March 2020.

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4.6

Short Trip on a Great Boat by Tanissteel

Sail date: / Traveled as: Couple

This is a beautiful ship the public areas are just stunning Embarkation: Was easy and quite quick with the usual queues. A few more desks open would have made the process of little quicker. Once on the ship you were greeted by the usual array of special offers for the spas drinks and restaurants. Our cabin was ready so we headed down the drop cases. Followed by a pleasant drink in a bar and then sail Away. Having been on a few MSC ships this one is the newest there was plenty of space the pools and Jacuzzis never seem very busy. The ship itself is very clean we went into all the bars before settling and the pizza bar where they serve beer. Service was always good too long for a refill. Dining was fixed seating only at either 6:30 or 8:30 pm our dining room was over two levels service was always good the food was as good as we had anywhere *TIP* get to know your waiters ours exceptional in their attention to detail. Nothing is ever too much trouble with attention to customer service. There's a lot of talk about small portions we eat in the dining room to stop from over eating as is sometimes the case if we use the buffet, with restaurant dining a just order second meal be it a starter, main or sweet we on occasion order a second something from the menu to share there was never an issue. The talk of no tea and coffee following a meal all you have to do is request this and they will happily bring it and we have on occasion when in conversation with fellow diners. Beautiful theatre, the best I've seen. You can see the stage from wherever you are. Productions were average the shows were quite short but filled with entertainment the storylines were non-existent so as previously said by others, the shows were very random an introduction of a start middle and end would make these shows flow, and enhance enjoyment. Talking about shows there was a major shift away from the opera singing ballroom dancing kind of shows we have seen on previous MSC ships the Swiss magician was very good the fact all the acts are incorporated into the show I thought was a nice touch. The cabin is quite standard for MSC ships we had a balcony cabin and after a just a few minutes you thought you'd been there for a long time almost like coming home. The room decor is rich and bright, that gives the room an expensive feel as does the entire decor on this ship. The TV is on the small side with a smart remote control to view ships account. There are 5 channels in German, 4 channels in Italian, one channel only for English, BBC world news. They advertise films , most you will have already seen and want to charge€7.50 to watch! *TIP* I always bring a few films and music on a flash drive a must if you have children as there is no TV at all for them. Tthe addition of a Kettle and Yorkshire tea and coffee was a welcome plus. We brought milk down with us from the bar to use. Sockets: there are 2 American flag pin and 2 European round pin on desk panel. *TIP* I always use is to bring along an adaptor to make use the power socket by the bed to charge phones they are European round pin type as a rule. The Bathroom the same as most cruise ships the addition of a glass door on the shower was greatly appreciated anybody who's had to put up with the curtains will know how difficult it is larger people have on most cruise ships All in all we had no problem with the ship or the service on board. My only running on the whole voyage was the photograph desk where they seem to work for themselves rather than the cruise line. Customer service seems to be at the bottom of their list, top of the list seems to be selling you overpriced photographs. The sooner MSC change the digital photograph sales the better across its entire fleet. All in all quite a good voyage. The people travelling to Europe I'm thinking of using a European cruise Line just remember that they are actually tailored to Europeans especially Italians and Germans. Who have very different ideas on queuing and pushing into Lines? Just remember when in Rome! Which is why we have started to do the same, or we worry about it less!. My *TIP* as always with getting good service treat the staff well and don't forget to add a tip where deserved, always works well for me to the point even returning to a ship I have met up with servicer that I have previously met and treated well on other ships and been given the first class service by not only them but their fellow servicer. Final words the ship is a beautiful ship with friendly staff and good service.

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5.0

Great for beginners by Amoles11

Sail date: / Traveled as: Couple

Very nice , not for anxiety suffers for any cruise. This is perfect for beginners wanting to experience cruise life.

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4.4

Excellent cruise :-) by Capek

Sail date: / Traveled as: Couple

Great cruise, excellent staff. Very good food and drinks.

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2.7

Disasterous. Do not travel with MSC by cpo343

Sail date: / Traveled as: Couple

On re joing the ship from our first stop a crew member lifted a bag from my wife w ho was in a wheelchair and cought her wrist which was badly strained. On another occasion when the gangway was unsuitable for a wheelchair my wife was thrown out of her chair and landed on the deck. Both times she ended up in the medical centre for xrays and bandages. No offer of compensation was made nor any concern expressed. .

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