MSC Preziosa Cruise Review to Europe - Western Mediterranean

Contributor Level: Second Mate

7+ cruises


Helpful Votes

2 out of 5

Very disappointed

Sail Date: July 12, 2015

Reviewed: 1 year ago

Traveled As: Singles/Friends

Room Type: Inside

As a first time cruiser on MSC, with experience on Royal Caribbean and Norwegian, I was looking forward to learning about an Italian-based cruiseline. It was interesting to note that this line allows passengers to come aboard at each of its ports. That means there is a muster just about every day. Our request for extra towels and pillows (a standard request on the other lines) was met with an argument first, then a two-day delay in providing them. Dinner service was stilted, with the servers not understanding rudimentary English. Servers refused to provide plain tap water , insisting that we purchase water instead. Coffee/tea was also not offered - we were told to go to the cafe and purchase it there. At breakfast, service was poor to non-existent. Occasionally, but not always, we were offered juice and bread. Refills on coffee were available, if you could flag down a waitperson and ask for it. Except for breakfast, the food was either tasteless, or comparable to dishwater (soups) or cardboard (sauces). Only two dinners had portions that were acceptable. All the areas of the ship were invaded by unruly, unsupervised children. Despite signs saying that under-sixteens must be supervised by an adult, said adults were not in evidence. I was extremely disturbed to see toddlers in diapers (expressly forbidden in all pools) present, occasionally with parents, in all the pools. The health hazard of this seems not to disturb the management. Children were roughhousing - pulling or pushing each other into the water, running around the perimeters, generally being totally obnoxious. Needless to say, there was NO place on the ship to avoid these encounters. The crew seldom smiled or responded in a friendly manner, unlike my experiences with the other cruiselines. The ship generally docked far from the cruise terminal, then offered 'shuttles' to town or the terminal for 10 - 15 euros.  



Food and Dining
Tasteless fare in general.
Service and Staff
Unfriendly, seldom smiling.
Onboard Activities
Complicated by the multi-lingual assortment of passengers - that is many of them spoke only one language, so information was given in six different languages.
Destinations and Excursions
Two mile walk to port shuttle at Marseilles. Long walk to cruise terminal in Palma. Long walk to public bus in Valencia.
Embarkation and Disembarkation
Free shuttle to ship. daily embarkation/disembarkation possible.
Cabin / Stateroom
Smaller than on other cruises. Plenty of closet and drawer space. Cramped bathroom.
Civitavecchia (Rome), Italy
Ship in port short time, making independent tourism problematic.
Palermo, Sicily
Port-side tours were readily available
Cagliari, Sardinia
City map available at terminal. Easy walk from ship.
Palma De Mallorca, Balearic Islands
Docked far from terminal, forcing one to use costly shuttles.
Valencia, Spain
Port time so short, difficult for independent tourism.
Marseille (Provence), France
Two mile unshaded walk to port shuttle. Alternative was costly shuttle.
Genoa, Italy
Walk off into town possible and worth it.

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