Not up to expectations

MSC Poesia Cruise Review to Caribbean

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 17

Overall rating:

2 out of 5
MSC Poesia

Martinique, Guadeloupe, Saint Lucia, Barbados

Sail date: January 21, 2017

Ship: MSC Poesia

Cabin type: Balcony

Cabin number: 9147

Traveled as: Couple

Reviewed: 4 years ago

Review summary

We took a 14 night Caribbean  cruise in January 17 beginning from Barbados. Iglu arranged for us to arrive the night before and stay in a hotel and then a taxi to the ship. We arrived at the ship at noon and they kindly arranged for us to be met and taken on board earlier than the arranged arrival time. 
Our cabin was nice and met our expectations, the restaurant, bar and cabin staff were also wonderful.
We did find the customer relations staff to not be too helpful, we are still unclear if this was a language/culture barrier or plain rudeness !
The ship is organised for a 7 day turnaround - so all shows and menu repeat every 7 days - which spoilt the experience for people on a longer trip. At every port there were passenger changes (which we had never experienced before) which meant frequent safety drills in numerous languages over the loudspeakers lasting 15-30 mins. 
The food was mediocre, in most cases lacking flavour. 2nd sitting did not start until 9-9.15 which was later than informed at booking. Eating this late did not aid digestion.
Hygiene was poorer than previous cruises with hand wash gels limited, broken and rarely used . We were all ill at some point with a flu like stomach virus resulting in days where one of us stayed in the cabin missing days ashore. 
As a result of this experience we would not use MSC again nor recommending them to others. 

Ship experiences

Food and Dining

3 out of 5
Tasteless and boring

Onboard Activities

3 out of 5

Entertainment

3 out of 5
Repetitive

Service and Staff

5 out of 5
Bar, restaurant and cabin still brilliant Guest relations poor

Ship Quality

Lack of hand gel washes

Cabin / Stateroom

5 out of 5
Cabin was ok

Ports of call

Castries, St. Lucia

5 out of 5

Bridgetown, Barbados

5 out of 5

Port of Spain

1 out of 5

St. George's, Grenada

5 out of 5

Roseau, Dominica

5 out of 5

Fort-De-France, Martinique

3 out of 5

Pointe-A-Pitre, Guadeloupe

3 out of 5

Roadtown

5 out of 5

La Romana, Dominican Republic

3 out of 5

Basseterre, St. Kitts

5 out of 5

St. John's, Antigua

5 out of 5
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