LOVED THAT TO ENTER AND GET OFF THE CRUISE WAS SO FAST. THE FOOD WAS DELICIOUS.
THE SPA AREA IS EXCELLENT...... WE SURE DID RELAX
COULDN'T STAND BEING AT THE CASINO, THERE WERE TO MANY PEOPLE SMOKING
THE STAFF AT EXCURSION WERE VERY HELPFUL.
THE TOUR BUSES WAS A BLAST
The ship was excellent, the itinerary was superb, the staff were mainly OK, but the Organisation was not up to standard.
Cold food in the dining room, a minimum 10-minute wait for a drink, poor quality entertainment.
MSC need to buck their ideas up a bit and get themselves organised, middle management should spend some time on RCI, to see it's done.
They need to hire more people. Get a new chef.
Get better schedules.
Learn how to treat foreign nationals/customers.
Entertainment was good. Good shows.
FOLLOWING BEING COERCED INTO THE ALLEGRISSIMO PACKAGE, AT 'EMBARKATION TIME' I IREALISED IT WAS FAR IN EXCESS OF MY FAMILIES REQUIREMENTS; I HAD TO PAY FOR SERVICES/ DRINKS ETC WHICH OBVIOUSLY WE DID NO CONSUME, AND HAVE REQUESTED REIMBURSEMENT. TO DATE MSC HAVE NOT ADDRESSED THIS MATTER. WHAT A RIP OFF. I AM EXTREMELY ANGRY.
I EMAILED DETAILS OF THIS ISSUE TO YOUR 'MANAGER' WEEKS AGO;AGAIN NO RESPONSE.
I'M NOT IMPRESSED
dining meus were too simple as budget cruise.
dancing programs were good.
no body lotions supplied.
formal dining room menu and service were not good.
cruise staffs seem to be in-experienced.
The food on the first night in the dining room was not very good. Subsequent dinners in the restaurant were better. We had difficulty finding seating at the buffet during primetime lunch hours. Water, soda and juice had to be purchased. A lot of people did not know how to wait in line and were bursting in front at food stations and elevators.
Great ports of call and shore excursions. Main dining room is excellent with fine dining menu changing every night. Bars and lounges are tastefully decorated with great musicians and vocalists. Breakfasts and lunches at the main cafeteria is a nightmare, an eating frenzy with insufficient tables and have to wait in line for food and dodging on-coming crowd. Beverage stations are always either "out of order" or empty of hot water, or something. Majority of passengers are Europeans with Germans and Italians making up more than 50% of the entire load, which resulted in stiff, poker face unfriendly people. There are also quite a handful of families with young kids, babies in strollers and noisy toddlers running around during the busy breakfast and lunch hour. Shows are mediocre in 5 out of 7. Overall service by the crew is excellent except for a few overworked individuals.
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