MSC Poesia Cruise Reviews - Reviews

Try to improve in training the staff to be more friendly, specially on the bars area. The staff on the specialty restaurants are very good though! But we were every night at the Zebra room and we had to go to order our drinks directly at the bar

Overall, great trip. VERY disappointed MSC removed Lithuania from the itinerary and never told us. Still haven't explained the change.

This was our 3rd try to make trip. Tried in 2020 & 2021(Covid). Did miss St. Petersburg (Putin) but this cruise was very eye opening and gave us a new appreciation of these people and their countries! Great and Memorable!!! We are consider coming back for longer visit but right now couldn't decide which one to visit or take more time & do all😀😁😂😍

We enjoyed the trip. The staff were very informative and helpful The excursion guides except at Tallin were very informative. If we had our luggage during the trip we would have enjoyed it more

Overall MSC does a pretty good job of managing 3000 passengers who speak many different languages. I applaud them for that. The service is variable and reflect language problems and different ideas of what service is compared to North American standards. The food is obviously mass produced and has to cater to many different tastes. Don't take this cruise if you want excellent onboard cuisine (but occasional they would surprise me with something wonderful). If you are a native English speaker (and that is your only language) be aware that finding someone who knows conversation English will be a challenge which to me really was major negative for this trip. But if you want a really international experience and want to me folks from many different countries (and not just Americans, Canadians, Aussies and New Zealanders) and or you speak some conversation Italian, French, German or Spanish, then MSC is the cruise line for you.

In all a very well planed Ship Staff are Excellent and The service Very Very Good the Staff Both in the Cabin and The Restaurant Where The Best.The Only Thing I could Falter was the Music Being Played in the Disco and around the ship Too much Latin Music Not that I dont Like it But There should be a better Variety apart from that 10/10

The itinerary was great, the food and dining room service was just ok. Some nights were better than others. The kids club was nice

This Mediterranean Cruise has many spectacular and rich cultural ports to see. The ship, cabins and lounges are clean and nice. However, there are many things that can be improved by the cruise line. Customer Service was lacking, food was average and at times long wait lines and overcrowding during buffet, embarkation, pool areas etc.

Overall well designed itinerary and ports of call, good variety of food choices, service and entertainment. Cabin was spacious and staff was very good also. Biggest negatives were boarding experience and surprisingly narrow choices in drink package.

Overall a mm enjoyable trip but would take a different cruise like me next time. A very diverse group of cruisers and at dinner we were out with Italuans who spoke no English. Good could have been much better. Also may look at a smaller ship.

THEY NEED TO TURN ON THE HEAT IN THE HOT TUBS AND GET MUCH BIGGER ONES. PERSONNEL SHOULD BE TRAINED TO BE MORE FRIENDLY. THE PORTS ARE GREAT WHICH IS WHY I CHOOSE THIS CRUISE.

LOVED THAT TO ENTER AND GET OFF THE CRUISE WAS SO FAST.  THE FOOD WAS DELICIOUS.

THE SPA AREA IS EXCELLENT......   WE SURE DID RELAX

COULDN'T STAND BEING AT THE CASINO,   THERE WERE TO MANY PEOPLE SMOKING

THE STAFF AT EXCURSION WERE VERY HELPFUL.

THE TOUR BUSES WAS A BLAST 

The ship was excellent, the itinerary was superb, the staff were mainly OK, but the Organisation was not up to standard.

Cold food in the dining room, a minimum 10-minute wait for a drink, poor quality entertainment.

MSC need to buck their ideas up a bit and get themselves organised, middle management should spend some time on RCI, to see it's done.

They need to hire more people. Get a new chef.

Beautiful ship.

Get better schedules.

Learn how to treat foreign nationals/customers.

Entertainment was good. Good shows.

FOLLOWING BEING COERCED INTO THE ALLEGRISSIMO PACKAGE, AT 'EMBARKATION TIME'  I IREALISED IT WAS FAR IN EXCESS OF MY FAMILIES REQUIREMENTS; I HAD TO PAY FOR SERVICES/ DRINKS ETC WHICH OBVIOUSLY WE DID NO CONSUME,  AND HAVE REQUESTED REIMBURSEMENT. TO DATE MSC HAVE NOT ADDRESSED THIS MATTER. WHAT A RIP OFF. I AM EXTREMELY ANGRY.

I EMAILED DETAILS OF THIS ISSUE TO YOUR 'MANAGER' WEEKS AGO;AGAIN NO RESPONSE.

I'M NOT IMPRESSED

dining meus were too simple as budget cruise.

dancing programs were good.

no body lotions supplied.

formal dining room menu and service were not good.

cruise staffs seem to be in-experienced.

The food on the first night in the dining room was not very good. Subsequent dinners in the restaurant were better. We had difficulty finding seating at the buffet during primetime lunch hours. Water, soda and juice had to be purchased. A lot of people did not know how to wait in line and were bursting in front at food stations and elevators.

Great ports of call and shore excursions. Main dining room is excellent with fine dining menu changing every night. Bars and lounges are tastefully decorated with great musicians and vocalists.  Breakfasts and lunches at the main cafeteria is a nightmare, an eating frenzy with insufficient tables and have to wait in line for food and dodging on-coming crowd. Beverage stations are always either "out of order" or empty of hot water, or something. Majority of passengers are Europeans with Germans and Italians making up more than 50% of the entire load, which resulted in stiff, poker face unfriendly people. There are also quite a handful of families with young kids, babies in strollers and noisy toddlers running around during the busy breakfast and lunch hour. Shows are mediocre in 5 out of 7. Overall service by the crew is excellent except for a few overworked individuals. 

Ship one of the nicest around, well maintained, great shows. Staff didn't seem to care about service especally in the dining rooms !!!!!! Food was some of the worst I have ever had on a cruise and I've cruised more than 24 cruises. I do not like waiting up to an hour to get my diner. I would think that an Italian line would have really good pasta,, not so. not aldenty but almost not cooked at all. All in all I sent back 4 dinners Would NOT take this line again and I not the only one that I talked to !!!!!!!!!!!

dated shows and lack of adult music. Shows were "ed sullivan" acts-tumblers, etc. Should have been jazz and standards music available. Service was excellent all over the ship.