MSC Poesia Reviews

This Mediterranean Cruise has many spectacular and rich cultural ports to see. The ship, cabins and lounges are clean and nice. However, there are many things that can be improved by the cruise line. Customer Service was lacking, food was average and at times long wait lines and overcrowding during buffet, embarkation, pool areas etc.

Overall well designed itinerary and ports of call, good variety of food choices, service and entertainment. Cabin was spacious and staff was very good also. Biggest negatives were boarding experience and surprisingly narrow choices in drink package.

Overall a mm enjoyable trip but would take a different cruise like me next time. A very diverse group of cruisers and at dinner we were out with Italuans who spoke no English. Good could have been much better. Also may look at a smaller ship.

THEY NEED TO TURN ON THE HEAT IN THE HOT TUBS AND GET MUCH BIGGER ONES. PERSONNEL SHOULD BE TRAINED TO BE MORE FRIENDLY. THE PORTS ARE GREAT WHICH IS WHY I CHOOSE THIS CRUISE.

LOVED THAT TO ENTER AND GET OFF THE CRUISE WAS SO FAST.  THE FOOD WAS DELICIOUS.

THE SPA AREA IS EXCELLENT......   WE SURE DID RELAX

COULDN'T STAND BEING AT THE CASINO,   THERE WERE TO MANY PEOPLE SMOKING

THE STAFF AT EXCURSION WERE VERY HELPFUL.

THE TOUR BUSES WAS A BLAST 

The ship was excellent, the itinerary was superb, the staff were mainly OK, but the Organisation was not up to standard.

Cold food in the dining room, a minimum 10-minute wait for a drink, poor quality entertainment.

MSC need to buck their ideas up a bit and get themselves organised, middle management should spend some time on RCI, to see it's done.

They need to hire more people. Get a new chef.

Beautiful ship.

Get better schedules.

Learn how to treat foreign nationals/customers.

Entertainment was good. Good shows.

FOLLOWING BEING COERCED INTO THE ALLEGRISSIMO PACKAGE, AT 'EMBARKATION TIME'  I IREALISED IT WAS FAR IN EXCESS OF MY FAMILIES REQUIREMENTS; I HAD TO PAY FOR SERVICES/ DRINKS ETC WHICH OBVIOUSLY WE DID NO CONSUME,  AND HAVE REQUESTED REIMBURSEMENT. TO DATE MSC HAVE NOT ADDRESSED THIS MATTER. WHAT A RIP OFF. I AM EXTREMELY ANGRY.

I EMAILED DETAILS OF THIS ISSUE TO YOUR 'MANAGER' WEEKS AGO;AGAIN NO RESPONSE.

I'M NOT IMPRESSED

dining meus were too simple as budget cruise.

dancing programs were good.

no body lotions supplied.

formal dining room menu and service were not good.

cruise staffs seem to be in-experienced.

The food on the first night in the dining room was not very good. Subsequent dinners in the restaurant were better. We had difficulty finding seating at the buffet during primetime lunch hours. Water, soda and juice had to be purchased. A lot of people did not know how to wait in line and were bursting in front at food stations and elevators.

Great ports of call and shore excursions. Main dining room is excellent with fine dining menu changing every night. Bars and lounges are tastefully decorated with great musicians and vocalists.  Breakfasts and lunches at the main cafeteria is a nightmare, an eating frenzy with insufficient tables and have to wait in line for food and dodging on-coming crowd. Beverage stations are always either "out of order" or empty of hot water, or something. Majority of passengers are Europeans with Germans and Italians making up more than 50% of the entire load, which resulted in stiff, poker face unfriendly people. There are also quite a handful of families with young kids, babies in strollers and noisy toddlers running around during the busy breakfast and lunch hour. Shows are mediocre in 5 out of 7. Overall service by the crew is excellent except for a few overworked individuals. 

Ship one of the nicest around, well maintained, great shows. Staff didn't seem to care about service especally in the dining rooms !!!!!! Food was some of the worst I have ever had on a cruise and I've cruised more than 24 cruises. I do not like waiting up to an hour to get my diner. I would think that an Italian line would have really good pasta,, not so. not aldenty but almost not cooked at all. All in all I sent back 4 dinners Would NOT take this line again and I not the only one that I talked to !!!!!!!!!!!

dated shows and lack of adult music. Shows were "ed sullivan" acts-tumblers, etc. Should have been jazz and standards music available. Service was excellent all over the ship.

Overall a good cruise. Cabin was great, ship was clean and elegant. Buffet was excellent. Entertainment was also very good, especially the dance shows. Kids Club was great. Gym was nice. Room for improvement was in the dinning room, food was not as good as the buffet, no real beverage choices, work staff was reserved up until when they were to be reviewed by guests, lengthy disembarkation. Itinerary was fine except that the tendering in St. Thomas left no time to get to St. Johns. Happy we weren't on Carnival that week.

The ship was beautiful, new, well-decorated and clean. But the food in the main dining-room was terrible - picture bottled salad dressings, powdered mashed potatoes, boring, unimaginative menu, food served lukewarm. The buffet was a little better as there was always fresh fruit and salad fixings; although, the salad dressings were a dissappointment. Even my husband who likes everything was unimpressed. But even worse than that were the servers. None of them spoke or understood English, so they were basically order-takers, and unfriendly ones at that. They were all from Bali, Indonesia so the food and customs were probably all very foreign to them. But the Italian crew weren't much better, the help on the reception and accounting desk and in the stores - all very unfriendly like everybody was unhappy. Everytime we asked a question, the answer was always, 'impossible' , or 'no'. No apologies, or explanations. One girl at the reception desk merely pointed to a sign that said the ship was full, when we asked to be ungraded. We live in Florida 6 months of the year where everybody is friendly, so it was quite a shock to be surrounded by glum, unhappy people for a whole week.

This was a very beautiful and clean ship but there was just a few little things that bothered us: There were no urinals in any Mens room! (weird) The layout in the spa/steamroom/sauna area was odd and awkward. (the mixing and crisscrossed paths of male/female, changerooms and showers was embarrassing for me) The showers were too small and not enough of them. The employees name tags were hard to read. (small print) Restrooms were poorly marked and hard to find. Stairwells were confusing. Beautiful and clean but they all looked the same. It would be easier if they distinguished front of the ship from the back with different colours or artwork also for deck level as well. The main dining room was way too crowded. the banquette seating was hard to get in and out of and made it hard for the waiters to serve food and collect dishes etc. Also one waiter per table was'nt enough. The poor boy tried but without an assistant to help keep up with bread and water and clearing of dishes, the delivery of the different coarses was sporatic and unpredictable. The overcrowding was even more dificult for him!!

MSC service, entertainment, food, and rooms were very comfortable. The baseball team cruise was everything we expected. The bands in each venue was ver professional and Anna, the cruise director was very energetic.

Last year at the same time this cruise was wonderful. We were on it with the family aging from 73- 18. So this year we went with 4 couples from our neighborhood. The rooms were good but the dining room food and service left much to be desired.

The room was the smallest I have had on five lines.The food was only fair.The help was outstanding,Thank God.The interainment was very good but shows were very short,most were 30 minutes.I don't think I will try MSC again unless it was a outstanding price. Not unhappy but not what I expected.

Food quality below average. Help not helpful or friendly. Matre Dee not friendly. Shows not different from nite to nite. I will not go on a MSC ship again. I'm sorry that your company rated this cruise line as highest.