MSC Meraviglia Cruise Reviews - Reviews

The ship was beautiful, the food was absolutely delicious. Our staff was very efficient and friendly. We definitely will cruise again on the MSC Meraviglia.

Food at buffet was sometimes warm mostly cold..place some microwaves to heat it up around by the coffeemakers people would not complain so much...

The cruise was great overall. I just wish the itineraries were offered and had some new offerings. Everyone has been to Nassau, Costa Maya, and Cozumel.

It was my first cruise. I liked the ship and cruise line enough to rebook with them. I appreciate the customer service at American Airlines for helping me select the best package because it the cruise a delight for my husband and me.

Bad cruise bad staff nasty food. Lots of waiting almost 4 hours to get on the ship. If this was my first cruise I would have never did another cruise based of my experience

Bad cruise bad staff nasty food. Lots of waiting almost 4 hours to get on the ship. If this was my first cruise I would have never went another cruise based of my experience. Luckily I have been on other great cruises. Now I know stay far far away from msc cruise ship 3

Food was better than expected. Staff was friendly, however most did not speak well English and there was a major language barrier. Additionally, the lines for the bars were extremely long with an average wait time in line of 40 minutes. Would be nice if there were more bar staff/locations. The port was extremely clean and nice amenities.

Don’t go! Pick another cruise line and port. It’s not even average. Their customer service is really bad! The ship was nice and the little island beautiful 🤩

Overall poor communication and limited staff. Ship could be nice but msc has either difficulty in getting staff or have cut to bare bones.

Nice cruise overall but the embarkation experience was terrible it needs to be addressed

Paid extra for Fantastica Experience but was never able to use room service. They were out of breakfast items and phone number was constantly busy

This was a Christmas gift for our daughter and twin 14-year-old granddaughters. Cruise issues started from Embarkation (took 2 hours) to Disembarkation (took 4 Hours). The Buffet set-up was horrible. At times there were no Plates, Silverware or Drink Glasses available. WE were supposed to have Pool Towels in the Room. We went to the Pool and they did not want to give us towels, We told to get them from the Room Stewart. Once we found our Room Stewart; we were told the laundry was not working and get them from the Pool attendant. All activity venues were very crowded and there was a lack to bar servers and bartenders, When we complained we were told by several crew members that there were 5000 people on this ship to try and service. The ships APP was very confusing and did not work much of the time. I had the WIFI package had had to visit their IT people several after waiting in a long line. This is just a snippet of issues we encountered, WILL NOT USE MSC AGAIN.

The boat seemed short staffed. The food was terrible. The buffet line was super long and food was cold and poorly organized. Although the entertainment staff was pleasant, not too much to do while on the deck. Was impossible to get a seat at the pool during sea days.

Cruise was great, was not. Last time I will ever book with them.

This was simple luxury. Everything felt a little morr classy than some other cruises we have been on. We will definitely go again.

I've been on two New Year's Eve cruises with MSC, but after this one, I'm ready to try another cruise line. The Meraviglia is a nice ship but well understaffed. There were few servers and bartenders that showed enthusiasm about their job.

My first cruise, and I look forward to the next; based on the excellent service provided in all areas, and the satisfaction I had while cruising.

This was our second MSC Cruise. Our first MSC cruise was a 4 day in August 2022 on the Divina. When we boarded our cabin was not cleaned. The mattress cover was stained and dirty. Not a very good first impression, The cabin crew deep cleaned our cabin and after that our cruise experience was wonderful. Excellent service, food and entertainment. Our experience on the Meraviglia was terrible. Overbooked, too crowded and our party of seven came home very ill, one with Covid and others with flu symptoms.

Overall experience full of way too much time spent getting our dinner times at our restaurant for the time stated on our itinerary. Dint know if dropped the ball on that one as our party of 6 dinner times varied or not sitting at the same table.With the exception of our room steward and wait staff at dinner who were excellent,I found most others to be rude. I understand the weather was bad for half of our cruise but found this trip to be a big disappointment overall.

- Excursion desk staff member by the name of Ali M. was rude and unprofessional. When I inquired his name, he hid his badge and refused to reveal his full name. When I took his picture for identification purpose he physically chased and harassed me. How can MSC hire such staff? - The fact that excursion desk hours begin after 5:00 PM makes no sense. Guests have better priorities than to stand in long lines at Excursion Desk in the evenings. It took me over 1-hour to make reservations for the Carousel Lounge shows. - Lines for lunch at Ocean Cay were over an hours long. When we complained to the staff, their response was that we could back to the ship to eat. How insensitive is that. We have never experienced such lack of concern for guests time, comfort and inconvenience on any of the other cruise lines we have sailed over the years, i.e. Royal Caribbean, Carnival, NCL, Holland America, etc. - On multiple occasions, we could NOT find any clean coffee cups in the Market Place restaurant. It took us 45 minutes to find coffee mugs.