MSC Divina Cruise Reviews - Reviews

Ship is well maintained but be aware of the mirror

Nice itinerary for a short cruise. Miami is always fun, Nassau beautiful with friendly locals, then Ocean Cay just blew our minds!

Staff was great. Private island incredible. Will sail on msc again for sure.

I have been on 100 + cruises. 6 times with MSC. I Wii never again step foot on an MSC ship. My reasons are my own. Waste your money if you must.

The challenge with offering reviews on cruises is that we each have our own particular preferences, even as picayune as they may be. This was our fifth cruise, but our first time on MSC. The only reason we did MSC is that we had a narrow time frame that worked for our family, including our three adult children and son in law, and this was about the only 7-day cruise that offered those dates. I’m sure there are many cruisers who love MSC. Would I go on MSC again, even if it were the only option that worked with a schedule? No. I could go on with at least 10-12 other issues, including tiny rooms, unremarkable food, getting a note from the captain that erroneously indicated we hadn’t watched the safety video, no onboard app, and inefficient embarkation, but I’ll stop here. Although one comment about not having an onboard app. I know that Divina is not one of their updated ships but similarly dated ships have apps, so why can’t MSC? The shows were good, on the plus side. For me, I saw nothing on MSC that would make them a more favorable option over other cruise lines.

MSC exceeded our expectations. The Divina was the cleanest and most well-maintained ship we've sailed. The ship's layout has a nice flow. MSC's drink packages are the best value and truly bottomless. The food was good with ample variety and the pizza is excellent and lives up to its reputation. We received excellent service across the ship. Ocean Cay is one of the most underrated ports in the Caribbean that you need to experience. MSC is worth the "risk" of the unknown and we would highly recommend it.

I won't choose this company again! I had to complain all the time which was waste of time. I left something in the cabin. Same day when I left the ship send them a message and the next day they throw it away.

Great weekend getaway and can’t beat the value of MSC

My spouse wanted for me to take a photo of her with one of the photos and the photo sales representative asked rudely not to take photos disregarding the fact that photo images are from cruise passengers. Photo sales representative stand looking at as if passengers are going to steal photos. Regarding to the private island beach, a private beach representative asked with a very rude approach for the family to move out from an adjacent gazebo shaded area without providing any alternative for our family not to be sun burned. Initially, he stated that we were blocking a path and later change the supposed reason that we were too close to the gazebo.

It was great for my first cruise I don’t have anything else to compare to, but I enjoyed it.

There was so much to do on the cruise, many places to explore and plenty activities to participate in

this was an excellent cruise, especially for the price! We were stoked to complete a bucket list two week vacation! MSC Divina did not disappoint!

After reading many reviews and discouraged by the negative ones, I was pleasantly surprised to find what a great ship the Divina is. Staff is friendly, respectful and for the most part accommodating. Since I was on a scooter, the minute I grabbed a plate at the buffet, a staff member would assist me to all the stations so I could choose what to eat and take me to a table. Then, brought me my drink. Our server and assistant waited on us hand and foot at the Black Crab. My only complaint is that doors could have an automatic opener for mobility disabled. Crew seemed to like if you asked about their country of origin and about their families. The work shifts of 10 to 12 hours a day and only get to go home every 6, 7 or 8 months. Please carry small bills for tipping as the charge the company adds on is only considered a 'commission' and like in most businesses, favoritism exists to get these commissions. Like someone else mentioned in another review, MSC is just an inch away from being the best cruise line catering to Americans!

We chose this cruise because we sailed with MSC previously and had a great experience. However, this was as the pandemic started and the cruise ship was half full. This time was a completely different experience. The cruise was fully booked so we were able to see what the true MSC experience really was. At our first port, we got money from our safe and exited the ship. We left our jewelry and items of value in the room, expecting them to be safe. We were wrong. We didnt check the safe until our next port two days later. When we did, all of our items were gone: cash, a gold necklace, a gold bracelet, a gold ring with diamonds, and other lesser items. The total in items taken was well over 3000. We contacted security immediately. They did an investigation. Nothing was recovered. We had to contact them throughout our trip for communication. The only person with access was our housekeeper. They have no CCTV near the staterooms. The same day we noticed all of our valuables were taken we realized MSC had canceled our excursions. Not that they weren't happening, we just no longer had reservations in the system. They were gone even though I had paid and they had no answers. They stated they didn't cancel them and that MSC on shore had canceled them and they couldn't do anything. We could pay again if we wanted. Now I have to contact them and try to get reimbursed. Throughout these experiences, the people we dealt with lacked compassion and refused to accept any blame. Even when we claimed MSC was to blame, every employee would state "it wasn't me". We tried to explain that they are MSC. I had previously heard the customer service was lacking, but had not had a bad experience. Even the customer service manager had horrible customer service and when we would discuss issues with her, she stuck to a script and would only say "I will state again". She was condescending. Never again. I had heard they were horrible to Americans and, now I can say in my experience, it is true.

We didn't know what to expect going into this cruise, but for the price and itinerary we couldn't turn it down. We've cruised Princess and Royal Caribbean before and felt it compared very well with Royal Caribbean. There perhaps weren't as many activities going on during the day as on other cruise lines, but we still found ways to fill our days. The food was all great, especially the pizza which was available every time we went looking for it. The service was great, the ship was clean, and we truly enjoyed our time on this cruise.

A super short cruise but only 2 stops. Great ship, fantastic staff but shows are all the same.

A beautiful ship,the adult only pool and hot tubs are so relaxing. The music was chill. Live music throughout the ship was professional. So many things to do but you can also do nothing. I was unplugged and loved it.

Hello Everyone, We returned from our cruise on November 14th. Overall, we enjoyed our cruise. Food was good, and Pizza was amazing! Staff very helpful and friendly (except Spa). Tours we took were amazing. Highly recommend the Sloth tour in Costa Rica. Some of the shows were fantastic and some not so good. We booked a cruise while on this cruise for 7 nites on their new ship "Seascape" This was our first on MSC. Been on 20+ cruises. What you will read below is what I sent to MSC 2 days after our cruise. Hope this is helpful... SPA: Was told by person who did procedure that the service charge is NOT her tip, so I gave extra. Asked guest services about this and was told it WAS her tip. Went back to spa and spoke with spa manager and she said the service charge is divided out to housekeeping, restaurant etc and the person who performed the service doesn't get any of that money. Been on MANY cruises (first w/ MSC) and knew this was not correct. We usually get MANY things done in spa, but because of this lie from them in the spa I only had 2 procedures, and my mom didn't get any. Spoke with others on ship who went to spa and were told same thing and they too tipped "extra".. Very, Very disappointing!! They are stealing from passengers!!! HOUSEKEEPING: Had to ask 4 times for wash clothes. Asked cabin steward first time, called housekeeping 2 times and still didn't get them. I then left a note on bed one morning for cabin steward and finally got them. Never been on a cruise that didn't supply them in your cabin. VOYAGERS CLUB: Never received fruit basket. Had to ask for things we were supposed to get. Was told by guest services that we would receive a welcome letter in cabin to invite us for cocktails. Never received that letter, nor did we get any cocktails. Was supposed to get a free pic on one of the formal nites. We didn't like the first nite pic so wanted to see how the 2nd nite pic would turn out. Well, never even saw the person going around that nite to take pictures. So, we never received the free picture. OUTSIDE CABIN: Spray nozzles on outside of window turned on at 6AM and didn't shut off till 8PM. Called guest services several times about it. Was told they will report it and we were not the only ones complaining about this. Because of this we were unable to see out our window ALL day long. ****With all this being said something needs to addressed with the lies the spa is telling guest!!!!!!!!!!

I will not sail on the Divina again. The ship while still pretty fell short on far too many areas, especially if you elect Yacht Club. The comparison between the Yacht Club experience with other ships is night and day.

While embarkation and disembarkation were a bit trying, I totally enjoyed the suite we had. Large enough for 3 people, even had a bathtub, which I loved. Took advantage of the large wrap around balcony mostly every day. It was always clean and serviced .