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Offensive Customer Service Representatives

MSC Divina Cruise Review to Caribbean - Bahamas

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 19

Overall rating:

1.7 out of 5
MSC Divina

4 Night Bahamas (Miami Roundtrip)

Sail date: December 12, 2022

Ship: MSC Divina

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

My spouse wanted for me to take a photo of her with one of the photos and the photo sales representative asked rudely not to take photos disregarding the fact that photo images are from cruise passengers. Photo sales representative stand looking at as if passengers are going to steal photos. Regarding to the private island beach, a private beach representative asked with a very rude approach for the family to move out from an adjacent gazebo shaded area without providing any alternative for our family not to be sun burned. Initially, he stated that we were blocking a path and later change the supposed reason that we were too close to the gazebo.

Embarkation

2 out of 5
Some cruise travel agents don't know laws and regulations.

Ship experiences

Food and Dining

3 out of 5
Some bartenders don't know how to prepare drinks and serve warm beers.

Onboard Activities

1 out of 5
My spouse wanted for me to take a photo of her with one of the photos and the photo sales representative asked rudely not to take photos disregarding the fact that photo images are from cruise passengers. Photo sales representative stand looking at as if passengers are going to steal photos. Regarding to the private island beach, a private beach representative asked with a very rude approach for the family to move out from an adjacent gazebo shaded area without providing any alternative for our family not to be sun burned. Initially, he stated that we were blocking a path and later change the supposed reason that we were too close to the gazebo.

Entertainment

3 out of 5
Theater dancers are nice.

Children's Programs

2 out of 5

Service and Staff

1 out of 5
My spouse wanted for me to take a photo of her with one of the photos and the photo sales representative asked rudely not to take photos disregarding the fact that photo images are from cruise passengers. Photo sales representative stand looking at as if passengers are going to steal photos.

Ship Quality

1 out of 5
Cabins need refurbishment.

Cabin / Stateroom

1 out of 5
Poor.

Ports of call

Miami, Florida

2 out of 5

Nassau, Bahamas

2 out of 5

Ocean Cay MSC Marine Reserve, Bahamas

1 out of 5
Regarding to the private island beach, a private beach representative asked with a very rude approach for the family to move out from an adjacent gazebo shaded area without providing any alternative for our family not to be sun burned. Initially, he stated that we were blocking a path and later change the supposed reason that we were too close to the gazebo.
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Disembarkation

1 out of 5
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4 Comments

javawoody    1 year ago

Don’t understand your complaint
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JustCruz    1 year ago

I think you should demand all of your money back, if they say no tell them you really demand you money back!! The private island should be sued be the law firm Dewy, Chetom & Hoaw.
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AuntPinkie    1 year ago

Sorry you were so very disappointed.
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XtraviX    1 year ago

🤔
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